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Success Stories of ICT Implementation in Saudi Arabia

Success Stories of ICT Implementation in Saudi Arabia

Saira Muzafar (King Faisal University, Saudi Arabia) and N. Z. Jhanjhi (Taylor's University, Malaysia)
Copyright: © 2020 |Pages: 13
DOI: 10.4018/978-1-7998-1851-9.ch008
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Abstract

Information and communication technology (ICT) has a great role in the development, growth, and economy of the country. ICT refers to any system, device, or product that can store, manipulate, and receive and transmit digital data effectively. ICT brings clear differences in the economy of countries wherever it is successfully implemented. It becomes a reason of timely, accurate, and efficient operations and becomes a source of user satisfaction by providing them fast, better, easy service around the clock. As timely access of information and communication plays a vital role in the success of any organization either public or private, many developed countries are already competing in digitalization. It is not only convenience, but it is the prime ingredient of good governance and an indispensable part of modern life. This chapter discusses the successful implementation of ICT infrastructures in the context of good governance and builds a vibrant society, the main agenda of Vision 2030 of KSA.
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Major E-Government Projects In Ksa

Yesser Program

One of the important initiative under MCIT is to launch “Yesser Program” which covers three main domains G2G, G2C and G2B. Yesser Program aims to establish and manage most e-government services and products to provide fast and easy services to the people (e-Government Program “Yesser”).

Main products of “Yesser” are as follows:

Saudi Portal

Saudi e-Government Portal provides broad online services to citizens, residents, businesses, visitors and external organizations efficiently. In addition, to provide e-services the portal also provides directory of government agencies and links to Saudi laws and regulations (Saudi Portal).

National Contact Center (Amer)

Amer Program launched in support of e-government strategic goals. It is the National Contact Center of Yesser program, designed to provide technical support, assistance and prompt advice to users. The center supports all government agencies and provides information about e-services to general public and to respond inquiries in both Arabic and English language by using variety of communication channels such as email, phone 9both landline and mobile), social networks, Fax, website, SMS, post etc.

The main objectives of the program is to address queries related to e-government issues and procedures, facilitate e-communication between individuals and organizations, reduce the load on service providers and to improve the response time (National Contact Center (Amer)).

e-Government Mobile Services (Ma’ak)

Ma’ak is the formal application of e-government program launched by Yesser. The main objective is to create common e-government infrastructure. The application provides e-services manual, information and financial supports about mobile e-government projects

Other notable services include Yesser Data Center, Government Cloud Computing, Government Service Observatory, National Enterprise Architecture (NEA), Single Sign-on (SSO), Government SMS Gateway, e-Correspondence System, Government Service Bus (GSB), Government Secure Network (GSN) etc (e-Government Program “Yesser”).

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