MLA
Ditsa, Geroge E.M. "Tailoring Software Development Processes Along TQM Concepts: A Way to Narrow User-Perceived Expectations Gap for Information Systems." Strategies for Managing Computer Software Upgrades. IGI Global, 2001. 136-146. Web. 20 Apr. 2018. doi:10.4018/978-1-930708-04-4.ch010
APA
Ditsa, G. E. (2001). Tailoring Software Development Processes Along TQM Concepts: A Way to Narrow User-Perceived Expectations Gap for Information Systems. In N. Shaw (Ed.), Strategies for Managing Computer Software Upgrades (pp. 136-146). Hershey, PA: IGI Global. doi:10.4018/978-1-930708-04-4.ch010
Chicago
Ditsa, Geroge E.M. "Tailoring Software Development Processes Along TQM Concepts: A Way to Narrow User-Perceived Expectations Gap for Information Systems." In Strategies for Managing Computer Software Upgrades, ed. Neil G. Shaw, 136-146 (2001), accessed April 20, 2018. doi:10.4018/978-1-930708-04-4.ch010
Export Reference
