MLA
Seneler, Cagla, and Rana Kadioglu. "The New Technological Trends in Customer Relationship Management (CRM) to Unveil Opportunities for Developing Countries." Encyclopedia of Organizational Knowledge, Administration, and Technology, edited by Mehdi Khosrow-Pour D.B.A., IGI Global, 2021, pp. 2119-2128. https://doi.org/10.4018/978-1-7998-3473-1.ch146
APA
Seneler, C. & Kadioglu, R. (2021). The New Technological Trends in Customer Relationship Management (CRM) to Unveil Opportunities for Developing Countries. In M. Khosrow-Pour D.B.A. (Ed.), Encyclopedia of Organizational Knowledge, Administration, and Technology (pp. 2119-2128). IGI Global. https://doi.org/10.4018/978-1-7998-3473-1.ch146
Chicago
Seneler, Cagla, and Rana Kadioglu. "The New Technological Trends in Customer Relationship Management (CRM) to Unveil Opportunities for Developing Countries." In Encyclopedia of Organizational Knowledge, Administration, and Technology, edited by Mehdi Khosrow-Pour D.B.A., 2119-2128. Hershey, PA: IGI Global, 2021. https://doi.org/10.4018/978-1-7998-3473-1.ch146
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