The Role of Organizational Information Systems in the Digital Transformation Process of Public Services: Atatürk, Culture Language, and History – Supreme Council Case

The Role of Organizational Information Systems in the Digital Transformation Process of Public Services: Atatürk, Culture Language, and History – Supreme Council Case

Hatice Koç
DOI: 10.4018/978-1-7998-7844-5.ch014
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Abstract

In the information age, ICTs are transforming all areas of life. States produce policies, make investments, and develop projects in order to use this transformation for the benefit of their citizens. E-transformation of the state requires the transformation of public services and service providers. For this reason, public institutions are important actors in e-transformation, preparing both their structures and services and citizens for information technologies. In Turkey, as in the institutions of the world, the need for information management systems emerged in order to increase the service quality of public institutions, to carry organizational knowledge from the past to the future, to ensure continuity in a more effective public administration. In this study, the current legal regulations are examined; also, in the case of Atatürk, Culture Language and History Supreme Council, the digitalization of service processes of institutions through organizational information systems were examined, and the contribution of institutions to e-transformation was investigated.
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The Concept Of Organizational Information Systems

Organizations gather and internally circulate information in order to manage the critical functions of decision making and control. In many cases, this effort requires the processing of a large number of information conveying data. On the other hand, because a large number of data may cause an overload on the cognitive and logistical capabilities of the individuals and work groups participating in the information system, organizations are forced to seek efficiencies in their processing of organizational data (Huber, 1982, p.141).

With recognizing the imperative value from IS, organizations often use IS function and many have looked towards the re‐engineering of IS processes. However, such effort generally addresses only the supply of technology into the business: the IS function becomes better at building and operating applications. Yet, these applications may only be contributing marginally to the achievement of organizational goals and objectives as the focus is on building and operating applications and technology rather than delivering significant business benefit (Peppard, Lambert, & Edwards, 2000, p.291).

Key Terms in this Chapter

Management Board System (MBS): The sub system created for board of director meetings.

eduroam: It is an abbreviation for Education Roaming. By operating 802.1x security standards over RADIUS-based infrastructure, it aims for users of eduroam member institutions to use the network seamlessly in other educational institutions.

Electronic Information Management System (EIMS): EIMS is the information system that enables the institutions to correspond and archive the correspondence within themselves and with other institutions.

Integrated Public Financial Management Information System (IPFMIS): These systems are used in all financial transactions such as budget preparation phase, budget transactions, accrual, expenditure, accounting, reporting, and ensure that these transactions are monitored, managed and made ready for audit.

Litigation Tracking System: The sub system where the information about the lawsuits to which ASC and its four institutions.

Human Resources System (HRS): The sub system created for Employee assignment, promotion, leave, and similar recruitment processes of all officials and public workers in ASC.

Integrated Information Systems (ISS): It is a set of systems consisting of 13 sub-modules and a portal. ASC and its institutions use four information systems, Board System (BS), Management Board System (MBS), Management Information System (MIS), Litigation Tracking System and portal, in their management processes, and a total of 9 information systems, The Researcher Information System (RIS), Publication Tracking System (PTS), Event and Support System (ESS), Papers Management System (PMS), Scientific Project System (SPS) and Project Coordination Commission System (PCCS), Scholarship System (SS), Publication Distribution and Sales System (PDSS) and Human Resources System (HRS).

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