The Social Impact of Artificial Intelligence

The Social Impact of Artificial Intelligence

Zeinab Asef Arees
Copyright: © 2023 |Pages: 14
DOI: 10.4018/978-1-7998-9220-5.ch048
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Artificial intelligence (AI) has become important in modern life. The authors study in this article about the social impact of AI; they also highlight its social importance, as it facilitates community services and satisfies the requirements of societal sectors. Among the prominent advantages of using AI in society are facilitating individual services such as customer service centers, gaining customer satisfaction, and facilitating electronic dealings. Its disadvantages are the unemployment problem such as replacing employees by robots, limited options in the labor market, negative impacts on the youth especially teenagers, and the inability of robots in dealing with the elders for giving them the sympathy and social support. AI also faces many challenges such as concerns about disinformation by fake news, secret surveillance, and lack of solutions for laid-off employees because AI systems have replaced them, which may lead to limited jobs in the future.
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The authors will explore the impact of AI in society by reviewing its social impact in the societal sectors, in addition to explore the Importance of AI in both of developed and developing societies. AI also has an effect from its beginning to the present especially, by developing AI tools to achieve sustainable development in society. Generally, Artificial Intelligence is concerned with developing techniques that allow computers to act in a manner that seems like an intelligent organism, such as a human. (Raynor, 1999, 13). While on the other hand, Social impact refers both to the impact as experienced and provided by individuals, but also that of the organization as an organization, independently of any single member (Onyx, 2014, 5). Furthermore, Artificial Intelligence (AI) is best understood as a “Technosocial system,” from an anthropological view, meaning that the technical aspects of AI are intrinsically and intimately connected to its social aspects. Social values and assumptions shape how we perceive, design, and use AI, as well as inform our perceptions, hopes, and fears of these technologies (Hagerty; Rubinov, 2019, 4). In addition, AI in the recent time leading to future discussions about the existence of Artificial Intelligence in the world. The idea of creating AI is aimed at making human life easier (Shabbir; Anwer, 2015, 7). The authors will discuss the Advantages & Disadvantages of AI uses in different societies such as facilitating life matters of society members, accuracy of the processes in dealing with AI devices, while on the other hand some of AI Disadvantages appear in the lack of human interaction among society members, as AI has replaced humans in several fields. Then the authors will also examine the social challenges that are facing AI, such as the robots interacting with the elders. Although AI robots perform human functions, but they are programmed to provide services for the elders according to AI systems, so these robots are lacked to the emotional reaction, which may be needed by elders in certain situations and circumstances. This section will demonstrate the future perspective of AI by discussing the future vision of its social impact, thus many possibilities are rising in mind, such as the society future for reaching a better life to human societies in the AI age. Unfortunately, the reality of war, destruction, famine, diseases and poverty, especially in developing countries, how AI could mitigate these problems and contribute in humanity well-being in the future? Moreover, to these possibilities there are expectations about achieving sustainable development, that AI may provide better life for future generations. Accordingly, an important question arises: Is this future vision revolve about a possibility of the greatest benefit will be only prevailed in developed countries?

Key Terms in this Chapter

Productivity: It is a result of planned work that plays role in determining whether the productivity is high or low.

Robots: They are Artificial Intelligence Devices that are equipped with programs that reflect the image as a person automatically.

Development: It is a process based on improving and developing the resources available to individuals.

Unemployment: Is a state of individuals are not doing a job despite their ability to do it.

Safety of Artificial Intelligence Systems: It is a system based on high protection of personal data for customers, and users of artificial intelligence applications

Sustainable-Development: A process aims to preserve available resources and rationalize consumption in order to ensure the survival for future generations.

Inequality: It is the lack of equality between individuals or countries.

Developing Countries: They are countries, some of them have the resources and some other lack to the resources, but they share facing great difficulties and obstacles to develop these resources.

Privacy: It is the personal information and data of individuals that no one has the right to know about without the permission of the concerned person him/herself.

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