User Perceptions and Groupware Use

User Perceptions and Groupware Use

Gina Green, John Day, Hao Lou, Craig Van Slyke
DOI: 10.4018/978-1-59904-945-8.ch064
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The increasingly complex, global nature of work tasks has led to increased interest in virtual teams that interact across space, time, and organizational boundaries to achieve organizational objectives (Bell & Kozlowski, 2002; Roebuck & Britt, 2002). One of the factors thought to contribute to the popularity of virtual teams is the availability of groupware systems (Townsend, DeMarie & Hendrickson, 1998). While some groupware systems, such as electronic mail, have become almost ubiquitous in many organizations, other groupware applications have not enjoyed similar acceptance (Briggs, Adkins, Mittleman, Kruse, Miller & Nunamaker, 1999; Orlikowski, 1993). Because of the importance of groupware to the success of virtual teams, it is important to understand why this innovation has not successfully diffused.

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