MLA
Kim, Changki,et al. "Utilization and User Satisfaction in End-User Computing: A Task Contigent Model." Strategies for Managing Computer Software Upgrades, edited by Neil G. Shaw, IGI Global, 2001, pp. 189-209. http://doi:10.4018/978-1-930708-04-4.ch014
APA
Kim, C., Suh, K., & Lee, J. (2001). Utilization and User Satisfaction in End-User Computing: A Task Contigent Model. In Shaw, N. G. (Ed.), Strategies for Managing Computer Software Upgrades (pp. 189-209). IGI Global. http://doi:10.4018/978-1-930708-04-4.ch014
Chicago
Kim, Changki and Kunsoo Suh, and Jinjoo Lee. "Utilization and User Satisfaction in End-User Computing: A Task Contigent Model." In Strategies for Managing Computer Software Upgrades. edited by Neil G. Shaw, 189-209. Hershey, PA: IGI Global, 2001. http://doi:10.4018/978-1-930708-04-4.ch014
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