MLA
Isaías, Pedro,et al. "Web 2.0: Harnessing Democracy’s Potential." Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media, edited by Ed Downey and Matthew A. Jones, IGI Global, 2012, pp. 223-236. https://doi.org/10.4018/978-1-4666-0071-3.ch014
APA
Isaías, P., Pífano, S., & Miranda, P. (2012). Web 2.0: Harnessing Democracy’s Potential. In E. Downey, & M. Jones (Ed.), Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media (pp. 223-236). IGI Global. https://doi.org/10.4018/978-1-4666-0071-3.ch014
Chicago
Isaías, Pedro and Sara Pífano, and Paula Miranda. "Web 2.0: Harnessing Democracy’s Potential." In Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media. edited by Downey, Ed, and Matthew A. Jones, 223-236. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0071-3.ch014
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