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What is Performance Reliability

Encyclopedia of Healthcare Information Systems
In this chapter, concept and methodology of performance reliability developed by Hollnagel (1998) were applied in predicting human error during work, measured by using nine common performance conditions (the CPCs) with a four-point scale: very efficient, efficient, inefficient, and deficient. Improved reliability and reduced reliability are also measurable by using the CPCs.
Published in Chapter:
Appreciation Level and Organizational Performance
Murako Saito (Waseda University, Japan)
Copyright: © 2008 |Pages: 7
DOI: 10.4018/978-1-59904-889-5.ch015
Abstract
Corporate environment changing with the advent of information technology and with diversified organization has been inquired to redesign to transform into an intelligent and innovative organization, so that corporate vision and organizational goals in the subsystem of corporate are provided for being shared by multidisciplinary workers and other stakeholders, and corporate social responsibility can also be shared by all the participants. System matching between developing levels in technological systems, and also cognitive fit in the levels of individual, team/group and organization are required not only to maintain good balance, but also to enhance operational and organizational resilience in making appropriate shifts to adapt to changing social environment. To make the shift successfully, cognitive fit or value alignment between individuals and collectives in the environment of advanced technologies is to be studied, so that corporate social responsibility, or for corporate prosperity is to be shared by all the stakeholders.
Full Text Chapter Download: US $37.50 Add to Cart
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Relationship Management Competence and Organizational Performance
Developed by Hollnagel (1998) in predicting human error during work, measured by using nine common performance conditions (CPCs) with a four-point scale: very efficient, efficient, inefficient, and deficient. Improved reliability and reduced reliability are also measurable by using CPCs.
Full Text Chapter Download: US $37.50 Add to Cart
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