The technological solution (software application) used by the Portuguese Public Administration to support all actions concerning the main stages of the performance assessment cycle as defined in (SIADAP). It provides a web portal (front-end) to gather all assessment information (QUARs) in a centralized repository. The web portal interface then lists all public entities (organized by ministry) and allows users (citizens) to choose a particular year to access the corresponding QUAR.
Published in Chapter:
Are Public Administration Institutions Willing to Disclose Their Performance Through Data Portals?: The Case of the Portuguese Directorates-General
Patrícia Moura e Sá (University of Coimbra, Portugal), Rui Pedro Lourenço (INESCC and University of Coimbra, Portugal), and Susana Veloso (Delloite, Portugal)
Copyright: © 2018
|Pages: 20
DOI: 10.4018/978-1-5225-3731-1.ch011
Abstract
Over the last couple of decades, public administrations have been adopting performance measurement systems with a twofold aim: internally, to obtain feedback on the extent to which they are achieving their goals and, consequently, to have indications on the changes they need to introduce; and, externally, to support their accountability mechanisms. Within a principal-agent perspective, citizens are entitled to more information disclosure regarding the way public resources are being used and how well public services are performing. Given their accessibility and taking into account open government principles, the internet is an essential channel to convey information to a wide range of stakeholders (services users and citizens in particular) thus being crucial in promoting transparency concerning performance measurement. With reference to the Portuguese context, the current chapter analyses the performance information disclosure procedures implemented by the Directorates-Generals and evaluates some features of the performance indicators used.