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What is Batho Pele Theory

Chapter 5
Handbook of Research on Advocacy, Promotion, and Public Programming for Memory Institutions
The underlying ethos is that in delivering public service, delivery people must come first, as espoused by the ten principles of the model.
Published in Chapter:
Moving Forward and Making a Difference in Archival Institutions Through a Multifaceted Approach to Public Programming
Patrick Ngulube (University of South Africa, South Africa)
Copyright: © 2019 |Pages: 24
DOI: 10.4018/978-1-5225-7429-3.ch005
Abstract
Traditionally, archival institutions neglected building relationships with their constituencies and focused on other operational functions. There are number of strategies that can be used to build such relationships, including public programming. Effective public programming strategies depend on sound public programming planning, appropriate research strategies, and ethical principles. It is evident that attempts to build relationships between the archives and their constituencies are a recent phenomenon in Africa. In fact, it seems to be an afterthought both to practitioners and scholars. Building relationships with users will make memory institutions visible and successful. Public programming, with its focus on the public that the organisation serves, is one of the tools that may be used by memory institutions such as archives to bring the archives to the society and the society to the archives.
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