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What is Customer Preferences

Handbook of Research on Advancing Cybersecurity for Digital Transformation
Expectations that drive customer decisions.
Published in Chapter:
Digital Transformation of E-Commerce Services and Cybersecurity for Modernizing the Banking Sector of Pakistan: A Study of Customer Preferences and Perceived Risks
Tansif Ur Rehman (University of Karachi, Pakistan)
DOI: 10.4018/978-1-7998-6975-7.ch018
Abstract
The practice of protecting computers, websites, mobile devices, electronic services, networks, and digital data from malicious attacks is known as cybersecurity. Since political, military, private, financial, and medical institutions collect, process, and maintain massive volumes of data on computers and other devices, cybersecurity is critical. Sensitive data, such as intellectual property, financial data, personal records, or other forms of data, can make up a large amount of the data. Improper access or disclosure to that data can have profound implications. Technology has undoubtedly made a significant change in every aspect of life in Pakistan, whether it is a financial or non-financial sphere. Technology's usage is thoroughly utilized by banks worldwide. They have started adopting it frequently because of the immense need to achieve goals and satisfy customer needs more efficiently. Almost all leading banks have now provided e-commerce facilities. Over time, more and more services and facilities are offered to bank customers conveniently via e-commerce products.
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More Results
Service Selection Based on Customer Preferences of Non-Functional Attributes
In this chapter, there is a greater emphasis on the values of non-functional attributes preferred or required by customers rather than the actual values of the attributes. For example, the service with the best reliability attribute is not necessarily considered the best choice. Rather the best choice is the service whose reliability conforms most closely to the preferences of the customer.
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Wine Labels: The Impact on Customer Perception and Intention to Buy Wine
Individuals and groups have specific likings, flavors, and focuses when picking items, administrations, or brands. These decisions are influenced by various components, including individual tastes, way of life, social foundation, and past encounters. It is basic for organizations to comprehend and adjust to client decisions to modify their contributions, improve client fulfillment, and successfully contend available.
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