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What is E-Government Success/Failure

Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks
The ability or inability to reach the goals set up by e-government.
Published in Chapter:
Overlooking Organizational Culture: Problems in Analyzing the Success and Failures of E-government in Developing Countries
David Wachira (University of North Texas, USA)
DOI: 10.4018/978-1-4666-0324-0.ch022
The growth of the information communication technologies (ICTs) has fostered the adoption of e-government across the globe. E-government offers many benefits to developing countries. However, these countries are often plagued with problems that inhibit the implementation of e-government initiatives. As a result, research in e-government has attempted to offer solutions by listing the factors that influence the success and failures of e-government initiatives. The argument is made here, however, that by failing to consider the internal complexities unique to developing countries, these factors only offer palliative solutions to problem. Furthermore, these factors overlook the role that organizational culture plays in influencing the success or failure of e-government initiatives. Following existing literature in e-government, this research will highlight some the major factors listed for e-government successes and failures in developing countries. It will also show how influential organizational culture is in understanding the organizational changes proposed by e-government programs as well as how it has been overlooked in much of the existing literature.
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