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What is Healthcare Organizations

Chapter 12
Handbook of Research on Cyber Approaches to Public Administration and Social Policy
Services provided in hospitals. They are organizations that carry out their activities to ensure patient satisfaction by examining the responsibilities of the hospital by considering the rights of patients and their relatives.
Published in Chapter:
The Effect of Total Quality Management on Supply Chain Management in the Digital World: Case of Healthcare Services
Gülay Tamer (Istanbul Gelisim University, Turkey)
Copyright: © 2022 |Pages: 23
DOI: 10.4018/978-1-6684-3380-5.ch012
Abstract
The dimensional structure was revealed by the exploratory factor analysis of supply chain management (SCM) scale and total quality management (TQM) scale. The scales applied in the research and construct validity were checked by the confirmatory factor analysis of the dimensions. In the reliability analysis, Cronbach's alpha values and values of composite reliability and convergence reliability were calculated. The relationship between total quality management (TQM) and supply chain management (SCM) was revealed by the correlation analysis. The effect of total quality management (TQM) on the variable of supply chain management (SCM) was tested by the structural equation model applied by implicit variables. And the comparison of total dimensions and sub-dimensions of supply chain management (SCM) scale and of total quality management (TQM) scale as per demographic attributes were analyzed by the independent samples t-test and one-way analysis of variance (ANOVA).
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