What is Early Adopters

Information and communication technologies (ICTs) are key elements supporting the growth of e-government initiatives. Public administration refers to the products and procedures that the government implements to interact with its constituents: citizens, businesses, employees, and other governments. To address the needs of these different constituents, a wide variety of government services are necessary. This chapter examines the impact of e-government on public administration from both the constituent and service perspectives. The chapter presents a holistic view of both challenges and advantages of implementing e-government in the area of public administration.