Provides an indication regarding the extent to which the online provision of services is based on new models of front and back-offices integration, the reuse of available data and the degree to which the idea of pro-active service delivery is embedded.
Published in Chapter:
E-Government Challenges in European Countries
Carlotta del Sordo (University of Bologna, Forlì Campus, Italy), Rebecca Levy Orelli (University of Bologna, Forlì Campus, Italy), and Emanuele Padovani (University of Bologna, Forlì Campus, Italy)
Copyright: © 2012
|Pages: 18
DOI: 10.4018/978-1-4666-0324-0.ch036
Abstract
To what extent and in which direction does the recent so-called “shift from e-Government to e-Governance systems” take place in European governments? Much has been claimed and written about the influence of e-Government on the modernization and growth of public sector initiatives in Europe. Little is known, however, about how the shift from e-Government to e-Governance takes place in European governments. In particular, in this chapter, an overview of both challenges and advantages of implementing e-Governance strategies is presented, by examining how closely and critically intertwined e-Government and e-Governance are in European countries, with particular reference to the emerging ones. In fact, according to the European Commission indexes, European countries have been split in two groups: Pioneers (P) that are the “best-in-class” EU members, and Followers (F) that have only recently undertaken their path towards the ICT and e-government implementation and still have to foster the e-governance development. The authors judge this comparison as particular instructive in order to draw out some lessons that can be learnt by emerging countries about how to face these challenges.