What is Local Agencies

This chapter discusses the way in which understanding of participation in e-services has evolved through a social learning process within planning and implementation processes. The chapter traces the development of methodologies, partnerships and design constituencies in pilot projects that inform the development of inclusive e-services. It draws on case studies of e-services between 1995 and 2009 to show how planning processes become embedded in cycles of learning and development. E-services involve change in services as well socio-technological change and relate to change in forms of participation. This has led to the development of partnerships to plan and implement e-services and to the development of research and design methodologies that foster participation in the design and use of e-services.