International Journal of E-Services and Mobile Applications (IJESMA)

International Journal of E-Services and Mobile Applications (IJESMA)

Editor-in-Chief: Mirjana Pejic-Bach (University of Zagreb, Croatia)
Indexed In: SCOPUS, INSPEC and 13 more indices
Published: Quarterly |Established: 2009
ISSN: 1941-627X|EISSN: 1941-6288|DOI: 10.4018/IJESMA
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The objective of the International Journal of E-Services and Mobile Applications (IJESMA) is to be a truly interdisciplinary journal providing comprehensive coverage and understanding of all aspects of e-services, self-services and mobile communication from different fields including marketing, management, and MIS. The journal invites contributions that are both empirical and conceptual, and is open to all types of research methodologies both from academia and industry.

Topics Covered

  • Adoption and Diffusion of E-Services
  • Conceptual foundations and theoretical frameworks of e-services
  • E-Banking
  • E-Government
  • E-Health
  • E-Libraries
  • E-services and business models
  • E-services and competences
  • E-services and entrepreneurship
  • E-services and human resource management
  • E-services and innovation
  • E-services and knowledge management
  • E-services and marketing
  • E-services and security
  • E-services and strategies
  • Service science
  • Service systems
  • Servitization
  • Social Media
  • Understanding services and e-services
  • Web-based portals offering different kinds of services

Mission and Scope

The International Journal of E-Services and Mobile Applications (IJESMA) promotes and publishes state-of-the art research regarding different issues in the production management, delivery and consumption of e-services, self services, and mobile communication including business-to-business, business-to-consumer, government-to-business, government-to-consumer, and consumer-to-consumer e-services relevant to the interest of professionals, academic educators, researchers, and industry consultants in the field.

Table of Contents and List of Contributors

Search this Journal:
Open Access Articles: Forthcoming
Volume 13: 4 Issues (2021): 1 Released, 3 Forthcoming
Volume 12: 4 Issues (2020)
Volume 11: 4 Issues (2019)
Volume 10: 4 Issues (2018)
Volume 9: 4 Issues (2017)
Volume 8: 4 Issues (2016)
Volume 7: 4 Issues (2015)
Volume 6: 4 Issues (2014)
Volume 5: 4 Issues (2013)
Volume 4: 4 Issues (2012)
Volume 3: 4 Issues (2011)
Volume 2: 4 Issues (2010)
Volume 1: 4 Issues (2009)
View Complete Journal Contents Listing

Reviews and Testimonials

The services industry provides the majority of all jobs and services. Although there are many examples, the challenges for e-services are still overwhelming. The International Journal of E-Services and Mobile Applications is well-positioned to provide a critical platform for this interdisciplinary and upcoming field.

– Marijn Janssen, Delft University of Technology, The Netherlands

As the blur between the Internet and mobile technologies increases and the sophistication of associated applications develops, there is an increasing need for researchers in the area to find avenues to share their knowledge with like-minded colleagues. The International Journal of E-Services and Mobile Applications fills a critical niche in this ever expanding field of research by providing an avenue for these researchers to publish and a resource for others to refer to for expert opinion.

– Stephen Burgess, Victoria University, Australia

More and more services are delivered electronically and mobile platforms are increasingly used. The International Journal of E-Services and Mobile Applications focuses on areas of growing importance. Papers in the journal examine applications in a variety of different social areas: health, learning, retailing, etc. Papers are cross-disciplinary, which is important for understanding the developments of new e-services and mobile applications. For research and teaching environments in the area of ICT applications, the journal provides a new platform for learning and research dissemination.

– Anders Henten, Aalborg University, Denmark

Todays managers and academics are witnessing an era where different types of products are turned into services and new services are created at an increasing speed. Central tenet of this new highly valued academic journal is the e-servicization. The International Journal of E-Services and Mobile Applications provides rigorous and relevant insights for both managers and academics to understand how this change takes place.

– Jari Salo, University of Oulu, Finland

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Editor(s)-in-Chief Biography

Mirjana Pejic-Bach is a Full Professor at the Department of Informatics at the Faculty of Economics & Business. She graduated at the Faculty of Economics & Business – Zagreb, where she also received her Ph.D. degree in Business, submitting a thesis on “System Dynamics Applications in Business Modelling“ in 2003. She is the recipient of the Emerald Literati Network Awards for Excellence 2013 for the paper Influence of strategic approach to BPM on financial and non-financial performance published in Baltic Journal of Management. Mirjana was also educated at MIT Sloan School of Management in the field of System Dynamics Modeling, and at OliviaGroup in the field of data mining. She participates in number of EU FP7 projects, and is an Expert for Horizon 2020.

Editorial Board

Editor-in-Chief Emeriti
Ada Scupola, Roskilde University, Denmark ORCID
Morten Falch, Aalborg University Copenhagen, Denmark
Associate Editors
Adamantia Pateli, Ionian University, Greece
Bojan Morić Milovanović, Libertas International University, Croatia
Carina Ihlström Eriksson, Halmstad University, Sweden
Charles Steinfield, Michigan State University, United States
Christine Legner, University of St. Gallen, Switzerland
Igor Klopotan, University North, Croatia
Jim Spohrer, IBM Almaden Research Center, United States
João Varajão, Universidade do Minho, Portugal
JungKun Park, University of Houston, United States
Mohamed Elhoseny, American University in the Emirates, Egypt ORCID
Raija Jarvinen, University of Helsinki, Finland
Sandy Chong, Curtin University of Technology, Australia
Sandy Ng, RMIT University, Australia
Sanja Pekovic, University of Montenegro, Montenegro
Sharman Lichtenstein, Deakin University, Australia
Editorial Review Board
Alexander Yap, Elon University, United States
Ali Yazici, Atilim University, Turkey
Anders Henten, Aalborg University, Denmark
Andreas Komninos, Glasgow Caledonian University, United Kingdom
Anssi Oorni, Helsinki School of Economics, Finland
Aysegul Toker, Bogazici University, Turkey
Benita M. Gullkvist, Hanken Swedish School of Economics and Business, Finland
Bernhard Ostheimer, University of Giessen, Germany
Carl Adams, University of Portsmouth, United Kingdom
Cecilia Rossignoli, University of Verona, Italy
Christophe Garonne, Euromed Marseille Ecole de Management, France
Dilip Mutum, The University of Nottingham Malaysia Campus, Malaysia
Esko Penttinen, Helsinki School of Economics, Finland
Evon Abu-Taieh, The University of Jordan-Aqaba, Jordan ORCID
Fiona Sussan, Baruch College - City University of New York, United States
Giovanni Camponovo, University of Applied Sciences of Southern Switzerland, Switzerland
Gustaf Juell-Skielse, Royal Institute of Technology, Sweden
Habin Lee, Brunel University, United Kingdom
Helena Rodrigues, Johnson Wales University, United States
Idongesit Williams, Aalborg University, Denmark
Ivan Miloloza, University of Osijek, Faculty of Dental Medicine and Health, Croatia
Jan Frick, University of Stavanger, Norway ORCID
Jannick Sørensen, Aalborg University Copenhagen, Denmark ORCID
Jari Salo, University of Helsinki, Finland
Jing Wang, University of New Hampshire, United States
Khaled Khan, Qatar University, Qatar
Kristina Heinonen, Hanken School of Economics, Finland
M. Sirajul Islam, Örebro University, Sweden
Manel Khadraoui, Tunis Business School, Tunisia ORCID
Markus Schatten, University of Zagreb, Croatia
Martin Steinert, University of Fribourg, Switzerland
Mauricio Featherman, Washington State University, United States
N. Raghavendra Rao, FINAIT Consultancy Services, India
Noura Metawa, Regis University, United States
Papadopoulos Homer, National Center for Scientific Research (NCSR), Greece
Patrick Gyaase, Catholic University College of Ghana, Fiapre, Ghana
Pethuru Raj Chelliah, Reliance Jio Infocomm. Ltd., India ORCID
Rajeev Dwivedi, Eastern Washington University, Cheney, United States
Ross Smith, RMIT University, Australia
Roumen Vragov, Queensborough Community College, United States
Selwyn Piramuthu, University of Florida, United States
Simon Heilesen, Roskilde University, Denmark
Stefano Za, LUISS Guido Carli, Italy
Vesna Čančer, University of Maribor, Slovenia


Prospective authors should note that only original and previously unpublished article manuscripts will be considered. Interested authors must consult the Journal Guidelines for Manuscript Submission at PRIOR to submission. Any further questions may be answered at All article manuscript submissions will be forwarded to at least three members of the editorial review board of the journal for a double-blind peer review. The final decision regarding acceptance/revision/rejection will be based on the reviews received from the reviewers.

All inquiries should be directed to the attention of:

All inquiries regarding IJESMA should be directed to the attention of:

Mirjana Pejic-Bach
International Journal of E-Services and Mobile Applications