Since its inception in 2012, fog computing has played a dominant role in addressing the quality of service (QoS). However, with the emergence of the internet of things and artificial intelligence... Show More

Since its inception in 2012, fog computing has played a dominant role in addressing the quality of service (QoS). However, with the emergence of the internet of things and artificial intelligence technologies, which create a “smart world” where everything is automated, offering quality of service alone is no longer sufficient as it does not offer a satisfactory user experience. Quality of experience (QoE), which satisfies user experience and improves user performance, becomes vital and fog computing remains a key technology. To understand QoE, there was a need to distinguish it from QoS based on stance, scope, perspective, focus, and methods. A systematic literature review was done looking at works that use fog computing to maintain or improve QoE with the focus being on problems being addressed in a paper and how the results contributed to improving QoE. Critical analysis of the review showed that even though strides have been made to improve QoE, open research challenges still exist that require intervention to improve or maintain acceptable QoE in fog computing to satisfy user needs.