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The Information Management of Co-Located Emergency Response Rooms in The Netherlands

Kees Boersma (VU University Amsterdam, The Netherlands), Peter Groenewegen (VU University Amsterdam, The Netherlands), and Pieter Wagenaar (VU University Amsterdam, The Netherlands)
Copyright: © 2011 |Pages: 116
EISBN13: 9781609606336|DOI: 10.4018/978-1-61692-814-8.ch005
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Abstract

This case is about the re-organization of the Dutch emergency response sector. It involves the diffusion and implementation of new communication and information technologies (ICTs), the introduction of safety regions and the establishment of co-located emergency response rooms (ERRs). The challenge for those organizations is to introduce the new technologies in such a way that they meet the demands of the people who have to work with them. The impact of the reorganization is illustrated by two embedded case studies: new ICTs in the safety-regions Hollands-Midden and Amsterdam-Amstelland. What the case shows is that the implementation of new ICTs in the Dutch safety-sector is not just a matter of technological skills, but of a mutual shaping of the ICTs and the organizations to enhance platform of e-governance, in this aspect the emergency response system serves as an important element. That is an important lesson for those responsible for the Dutch safety-regions, which are confronted with a new organizational and technological challenge: Netcentric Work.
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