Evangelos Grigoroudis

Evangelos Grigoroudis is Professor on management of quality processes in the School of Production Engineering and Management of the Technical University of Crete, Greece (2002-). He has received distinctions from the Hellenic Operational Research Society, the Academy of Business and Administrative Sciences, the World Automation Congress, the Foundation of Ioannis and Vasileia Karayianni, the Technical University of Crete, the State Scholarships Foundation of Greece, and the IEEE TEM Society. He is Associate Editor and member of the Editorial Board of 8 and 6 scientific journals, respectively, and he acts as reviewer for more than 80 journals. He is author and/or editor of 30 books on service quality, operations management, business strategy and management, multicriteria decision aid approaches, and innovation management. He has published more than 200 papers in scientific journals, books and conference proceedings. His research interests include service quality measurement processes, customer and employee satisfaction, performance evaluation, business excellence, operational research, multicriteria decision analysis, data analysis, and marketing.

Publications

Attributes of an Effective Project Manager: The Case of European Operational Programs in the Public Sector
Attributes of an Effective Project Manager: The Case of European Operational Programs in the Public Sector
Dimitra Korakaki, Stratos Kartsonakis, Evangelos Grigoroudis, Constantin Zopounidis. © 2024. 34 pages.
It is widely accepted that every project aiming at specific outcomes is unique, since it is not a routine operation. In this context it is important to identify and study certain...
Interdisciplinary Perspectives on Operations Management and Service Evaluation
Interdisciplinary Perspectives on Operations Management and Service Evaluation
Panagiotis Manolitzas, Constantin Zopounidis, Michael Talias, Evangelos Grigoroudis, Nikolaos Matsatsinis. © 2021. 401 pages.
Optimization and evaluation are essential to the operations of several sectors such as the healthcare sector and the agriculture industry. Improvement of optimizations and...
Agro-Tourism Customer Satisfaction Analysis Based on the Theory of Attractive Quality
Agro-Tourism Customer Satisfaction Analysis Based on the Theory of Attractive Quality
Maria Lachnidaki, Evangelos Grigoroudis, Constantin Zopounidis. © 2021. 23 pages.
Customer satisfaction measurement is an important and critical issue of all businesses in the tourism sector, since it gives a better understanding of the needs and requirements...
Prediction of Corporate Failures for Small and Medium-Sized Enterprises in Europe: A Comparison of Statistical and Machine Learning Approaches
Prediction of Corporate Failures for Small and Medium-Sized Enterprises in Europe: A Comparison of Statistical and Machine Learning Approaches
Marianna Eskantar, Michalis Doumpos, Evangelos Grigoroudis, Constantin Zopounidis. © 2021. 13 pages.
The risk of bankruptcy is naturally faced by all corporate organizations, and there are various factors that may lead an organization to bankruptcy, including microeconomic and...
A Conceptual Model for Biomass Supply Chain Sustainability
A Conceptual Model for Biomass Supply Chain Sustainability
Konstantinos Petridis, Evangelos Grigoroudis, Garyfallos Arabatzis. © 2020. 20 pages.
One of the key elements of future energy generation is the switch to non-depletable resources, widely known as renewable energy sources (RES). There are many types of RES...
Practices and Attitudes to Environmental Management in the Hotel Industry
Practices and Attitudes to Environmental Management in the Hotel Industry
Evangelos Grigoroudis. © 2020. 20 pages.
The dynamic presence and intensification of tourism has created several negative environmental impacts and have made it one of the industries with the widest range of...
A Conceptual Model for Biomass Supply Chain Sustainability
A Conceptual Model for Biomass Supply Chain Sustainability
Konstantinos Petridis, Evangelos Grigoroudis, Garyfallos Arabatzis. © 2018. 17 pages.
One of the key elements of future energy generation is the switch to non-depletable resources, widely known as renewable energy sources (RES). There are many types of RES...
Practices and Attitudes to Environmental Management in the Hotel Industry
Practices and Attitudes to Environmental Management in the Hotel Industry
Evangelos Grigoroudis. © 2018. 19 pages.
The dynamic presence and intensification of tourism has created several negative environmental impacts and have made it one of the industries with the widest range of...
Energy Sustainability of Countries
Energy Sustainability of Countries
Evangelos Grigoroudis, Vassilis S. Kouikoglou, Yannis A. Phillis. © 2017. 23 pages.
The provision of adequate, reliable, and affordable energy, in conformity with social and environmental requirements is a vital part of sustainable development. Currently...
Preface
Preface
Panagiotis Manolitzas, Evangelos Grigoroudis, Nikolaos Matsatsinis, Denis Yannacopoulos. © 2016. 3 pages.
This Preface is included in the book Effective Methods for Modern Healthcare Service Quality and Evaluation.
Energy Sustainability of Countries
Energy Sustainability of Countries
Evangelos Grigoroudis, Vassilis S. Kouikoglou, Yannis A. Phillis. © 2015. 22 pages.
The provision of adequate, reliable, and affordable energy, in conformity with social and environmental requirements is a vital part of sustainable development. Currently...
Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction
Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction
Denis Yannacopoulos, Panagiotis Manolitzas, Nikolaos Matsatsinis, Evangelos Grigoroudis. © 2014. 354 pages.
The pervasiveness of the Internet has had a significant impact on global politics, economics, and culture. To create a truly effective product in such a saturated digital...
Approaches for Measuring Sustainability
Approaches for Measuring Sustainability
Evangelos Grigoroudis, Vassilis S. Kouikoglou, Yannis A. Phillis. © 2014. 27 pages.
The environment provides the economy with resources (e.g., water, air, fuels, food, metals, minerals, and drugs), services (e.g., the cycles of H2O, C, CO2, N, O2;...
Estimating User Loyalty in Social Networking Services
Estimating User Loyalty in Social Networking Services
Evangelos Grigoroudis, Vassilios Fortsas, Petros Pallis, Nikolaos Matsatsinis. © 2014. 21 pages.
In the last few years, customer loyalty for products and services has become an object of extensive studies from researchers of various scientific fields. Its importance is...
Applying Process Mining to the Emergency Department
Applying Process Mining to the Emergency Department
Pavlos Delias, Panagiotis Manolitzas, Evangelos Grigoroudis, Nikolaos Matsatsinis. © 2014. 11 pages.
Approaches for Measuring Sustainability
Approaches for Measuring Sustainability
Evangelos Grigoroudis, Vassilis S. Kouikoglou, Yannis A. Phillis. © 2012. 30 pages.
The environment provides the economy with resources (e.g., water, air, fuels, food, metals, minerals, and drugs), services (e.g., the cycles of H2O, C, CO2, N, O2;...
Innovation Management Software Exploiting Multiple Criteria Analysis: The Case of Innovation Centre of Crete
Innovation Management Software Exploiting Multiple Criteria Analysis: The Case of Innovation Centre of Crete
Pavlos Delias, Georgia Kyriakaki, Evangelos Grigoroudis, Nikolaos Matsatsinis. © 2012. 13 pages.
Innovation is a critical factor in building an organization’s culture of growth. Provided that it is properly blended with organizational development initiatives and aligned with...
International Journal of Information Systems in the Service Sector (IJISSS)
International Journal of Information Systems in the Service Sector (IJISSS)
John Wang. Est. 2009.
The International Journal of Information Systems in the Service Sector (IJISSS) examines current, state-of-the-art research in the area of service sectors and their interactions...