International Journal of Information Systems in the Service Sector (IJISSS)
Emerging Sources Citation Index

International Journal of Information Systems in the Service Sector (IJISSS)

Editor-in-Chief: John Wang (Montclair State University, USA)
Indexed In: Web of Science Emerging Sources Citation Index (ESCI), SCOPUS, Compendex (Elsevier Engineering Index), INSPEC and 15 more indices
Published: Quarterly |Established: 2009
ISSN: 1935-5688|EISSN: 1935-5696|DOI: 10.4018/IJISSS
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  • 50% discount on 5+ titles*
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The International Journal of Information Systems in the Service Sector (IJISSS) examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems. This fully refereed journal encompasses theoretical, analytical, and empirical research, as well as comprehensive reviews of relevant research, technical reports, book reviews, and case studies of effective applications in this area. The use of new theories, technologies, models, methods, techniques, and principles are emphasized.

Topics Covered

  • Business services
  • Creative Problem Solving
  • Customer value and customer relationship management
  • Data warehousing and mining in services
  • Decision-making under uncertainty
  • Decision-support systems
  • E-business in service industries
  • Economic analysis and organizational behavior
  • Forecasting, planning, scheduling, and control
  • Green service and sustainability
  • Hospitality and tourism information systems
  • Information technology in services
  • Knowledge Management
  • Logistics network configuration
  • Matching supply with demand
  • Multiple-objective decision making
  • Optimization of service systems
  • Performance measures and quality control
  • Public Service Management
  • Revenue and risk management
  • Self-service systems
  • Service business models
  • Service information systems
  • Service practice, productivity, and innovation
  • Service systems simulation
  • Service-Oriented Architecture
  • Service-oriented computing
  • Solid or soft modeling and analysis
  • Strategic information systems and strategic alliances
  • Supplier relationship management
  • System analysis of service industry
  • Web Services

Mission and Scope

The International Journal of Information Systems in the Service Sector (IJISSS) provides a significant channel for practitioners and researchers (from both public and private areas of the service sector), software developers, and vendors to contribute and circulate ground-breaking work and shape future directions for research. IJISSS assists industrial professionals in applying various advanced information technologies. It explains the relationship between the advancement of the service sector and the evolution of information systems.

Table of Contents and List of Contributors

Search this Journal:
Open Access Articles: Forthcoming
Volume 13: 4 Issues (2021): 2 Released, 2 Forthcoming
Volume 12: 4 Issues (2020)
Volume 11: 4 Issues (2019)
Volume 10: 4 Issues (2018)
Volume 9: 4 Issues (2017)
Volume 8: 4 Issues (2016)
Volume 7: 4 Issues (2015)
Volume 6: 4 Issues (2014)
Volume 5: 4 Issues (2013)
Volume 4: 4 Issues (2012)
Volume 3: 4 Issues (2011)
Volume 2: 4 Issues (2010)
Volume 1: 4 Issues (2009)
View Complete Journal Contents Listing

Reviews and Testimonials

It is a truism that information systems are enablers for services which are based on information. However, understanding and designing this intricate link between services and information system is still a challenge. It is the strength of IJISSS that it explicitly focuses on publishing a scale of up-to-date research with impact on this area that reaches from strategic issues to technological implementation aspects."

– Dr. Rainer Alt, Full Professor, Information Systems Institute, University of Leipzig, Germany

The journal is progressing from strength to strength in terms of academic visibility and recognition by scholars in the field. This can be seen in the caliber of the papers published, number of submissions, as well as citations. I can envisioning a good, solid future for this academic outlet!

– Professor Luiz Moutinho, Founding Editor, Journal of Modelling in Management (JM2), Business School, University of Glasgow, UK

IJISSS meets well with the technical requirements of fast growing modern service industry. It is becoming an exciting forum for my group and myself to find original innovations and groundbreaking works on service systems, technologies and applications. I'm proud of being an editor of IJISSS. I will try my hard to contribute and make it a great success.

– Dr. Yinsheng Li, Director, Institute of e-Business, Software School, Fudan University, China

IJISSS extends the knowledge of information management systems and development methodology through the study of advanced technologies in services computing. IJISSS examines the current IS research issues in order to provide the readers an integrative perspective of information management systems and services computing in an emerging context.

– Patrick C. K. Hung, Associate Professor, Faculty of Business and IT, University of Ontario Institute of Technology, Canada

Industrial competition is facing a paradigm shift: Borders between physical products and services are dissolving. Profit margins of physical products are decreasing while profit margins of corresponding services are rising. Service companies, themselves, are facing more and more competition. As a reaction to this, physical products, software and services are being offered more and more as interwoven packages. Companies have to develop and foster corresponding capabilities and IS research can offer valuable guidance and insights for developing competitive advantages in this fast growing field. This journal offers an opportunity for researchers to discuss key issues that cross these areas. Companies should read this journal carefully.

– Dr. Jan Marco Leimeister, Technische Universität München, Munich, Germany

I find this project very interesting and needed as coming from the tourism sector (the largest service sector worldwide), there is a need for a good journal to cover IS and (travel-tourism) services.

– Marianna Sigala, University of the Aegean, Greece

The increasing importance of services makes the International Journal of Information Systems in the Service Sector the perfect vehicle to present, analyze and discuss new ideas and models of communication systems for service providers. These could be developed for large companies working on service components and to organise the customer/provider interface, but also for the communication between companies participating in the increasing numbers of virtual firms.

– Juergen Gnoth, University of Otago, New Zealand

The International Journal of Information Systems in the Service Sector (IJISSS) attempts to address issues of services from various perspectives. I believe that such a journal would serve as the main forum for researchers working on various aspects related to information systems and supply chain networks.

– Justin Zhan, Carnegie Mellon University, USA

This journal would be an indispensable 'bridge' between academic Information Systems research and the fast-growing, highly-industrialized Service Sector.

– Peng Liu, Center for Information Assurance - Pennsylvania State University, USA

There has been a rising need of effective use of information systems for managing the increasingly sophisticated built facilities. The journal provides a platform where the academics and practitioners can share their research findings and experience in this niche area

– Joseph Lai, The Hong Kong Polytechnic University, Hong Kong

In the 21st century, modern technologies continue to become more complex as do the applications. The integration of the technologies, the complex relationships of the applications and also the accelerated pace of technological change all present new challenges to technology management. Topics such as product development, innovation management, and research and development management have become very popular. Companies have been interested in optimizing their development activities. However the focus has been mostly the actual physical product rather than the services. There has been little attention paid to design of services around the technologies coming out of today's high tech giants. This journal will help focus in this field opening a frontier for the researchers.

– Tugrul U Daim, Portland State University, USA

I am very interested to see this new journal that looks like it will bridge some much needed gaps.

– Karen B. Eden, Oregon Health & Science University, USA

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Editor(s)-in-Chief Biography

John Wang is a professor in the Department of Information & Operations Management at Montclair State University, USA. Having received a scholarship award, he came to the USA and completed his PhD in operations research from Temple University. Due to his extraordinary contributions beyond a tenured full professor, Dr. Wang has been honored with a special range adjustment in 2006. He has published over 100 refereed papers and seven books. He has also developed several computer software programs based on his research findings.

He is the Editor-in-Chief of International Journal of Applied Management Science, International Journal of Operations Research and Information Systems, and International Journal of Information Systems and Supply Chain Management. He is the Editor of Data Warehousing and Mining: Concepts, Methodologies, Tools, and Applications (six-volume) and the Editor of the Encyclopedia of Data Warehousing and Mining, 1st (two-volume) and 2nd (four-volume). His long-term research goal is on the synergy of operations research, data mining and cybernetics.

Editorial Board

International Advisory Board
Jim Spohrer, IBM Almaden Research Center, United States
Managing Editor
Zhi Pei, Texas A&M University Commerce, United States
Book Reviews Editor
Prof Ravi Vadlamani, IDRBT, India
Associate Editors
Asher Ramish, University of Management and Technology, Pakistan ORCID
Cathy Xia, Ohio State University, United States
Jan Marco Leimeister, Technische Universitat Munchen, Germany
Jim Spohrer, IBM Almaden Research Center, United States
Juergen Gnoth, University of Otago, New Zealand
Justin Zhan, Carnegie Mellon University, United States
Kamal Jain, Microsoft Research Center at Redmond, United States
Luiz Moutinho, University of Suffolk, England, UK, United Kingdom
M. Brian Blake, University of Miami, United States
Marcin Matuszewski, Nokia Research Center, Finland
Nicole Immorlica, Northwestern University, United States
Patrick Hung, University of Ontario Institute of Technology, Canada
Rainer Alt, University of Leipzig, Germany
Rainer Schmidt, Aalen University, Germany
Ronald Rardin, University of Arkansas, United States
Sanjay Mehrotra, Northwestern University, United States
Schahram Dustdar, Vienna University of Technology, Austria
Yinsheng Li, Fudan University, China
Editorial Review Board
Chun Cheng, Logistics and Supply Chain R&D Multitech Centre, China
Claudio Lima, Federal Fluminense University, Brazil ORCID
Dominik Zimon, Rzeszow University of Technology, Poland ORCID
Elvira Popescu, University of Craiova, Romania ORCID
Evangelos Grigoroudis, Technical University of Crete, Greece ORCID
Evon Abu-Taieh, The University of Jordan-Aqaba, Jordan ORCID
Faisal Talib, Aligarh Muslim University, India ORCID
Ferhan Cebi, Instanbul Technical University, Turkey
Fjodor Ruzic, Institute for Informatics, Croatia ORCID
Francisco Javier Llorens-Montes, University of Granada, Spain
Garry Tan Han, Taylor's University, Malaysia, Malaysia ORCID
Hamed Fazlollahtabar, College of Engineering, Damghan University ORCID
Hamed Fazlollahtabar, Damghan University, Damghan, Iran, Islamic Republic Of
Hui-Chuan Chen, University of Tennessee at Martin, United States ORCID
Jan Frick, University of Stavanger, Norway ORCID
Janet Light, University of New Brunswick Saint John, Canada
Jolita Ralyté, University of Geneva, Switzerland
Jorge Gomes, ISCTE - Lisbon University Institute, Portugal
Joseph Lai, Hong Kong Polytechnic University, Hong Kong ORCID
Juan Luis Nicolau, University of Alicante, Spain
K. Jo Min, Iowa State University, United States
Kamakshaiah Musunuru, GITAM (Deemed to be) University, India ORCID
Larbi Esmahi, Athabasca University, Canada
Lawrence Cunningham, University of Colorado at Denver, United States
Liam O'Neill, University of North Texas, United States
Manuel Mora, Autonomous University of Aguascalientes, Mexico ORCID
Marc Schniederjans, University of Nebraska-Lincoln, United States
Marcelo Fantinato, University of São Paulo, Brazil
Marianna Sigala, University of the Aegean, Greece
Mark Paulk, Carnegie Mellon University, United States
Mohammad Mahdi Rounaghi, Islamic Azad University, Mashhad Branch, Iran, Islamic Republic Of
Patrizia Grifoni, Institute Of Research On Population and Social Policies, National Research Council, Italy
Rajeev Dwivedi, Eastern Washington University, Cheney, United States
Richard Feinberg, Purdue University, United States ORCID
Rosie Hauck, Illinois State Univerity, United States
Rui Pedro Marques, Universidade de Aveiro, Portugal ORCID
Ruiliang Yan, United States
Sathasivam Mathiyalakan, Winston-Salem State University, United States
Selmin Nurcan, University Paris 1 Pantheon-Sorbonne, France
Sergey Sokolov, Admiral Makarov State University of Maritime and Inland Shipping, Russian Federation
She-I Chang, National Chung Cheng University, Taiwan
Shouhong Wang, University of Massachusetts Dartmouth, United States ORCID
Simon Cleveland, Georgetown University, United States ORCID
Sonya Zhang, California State Polytechnic University, Pomona, United States
Tauno Kakale, University of Vaasa, Finland
Thomas Owens, Brunel University, United Kingdom
Thomas (Yew Sing) Lee, University of Illinois, United States
Tugrul Daim, Portland State University, United States
Wang Liyan, Shanghai Lixin University of Accounting and Finance, China
Yang Li, British Telecom, United Kingdom
Yun Wan, University of Houston, Victoria, United States ORCID


Prospective authors should note that only original and previously unpublished article manuscripts will be considered. Interested authors must consult the Journal Guidelines for Manuscript Submission at PRIOR to submission. Any further questions may be answered at All article manuscript submissions will be forwarded to at least three members of the editorial review board of the journal for a double-blind peer review. The final decision regarding acceptance/revision/rejection will be based on the reviews received from the reviewers.

All inquiries should be directed to the attention of:

All inquiries regarding IJISSS should be directed to the attention of:

John Wang
International Journal of Information Systems in the Service Sector