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International Journal of Information Systems in the Service Sector (IJISSS)
Open Access Journal
Clarivate Impact Factor 0.6

International Journal of Information Systems in the Service Sector (IJISSS)

This journal converted to Gold Open Access on January 1, 2023
Editor-in-Chief: John Wang
Indexed In: Compendex (Elsevier Engineering Index), INSPEC, SCOPUS, Web of Science Emerging Sources Citation Index (ESCI) and 16 more indices
Published: Continuous Volume |Established: 2009
ISSN: 1935-5688|EISSN: 1935-5696|DOI: 10.4018/IJISSS
Latest Published Articles
Published: Nov 11, 2022
DOI: 10.4018/IJISSS.313924
Volume 14
Bin Hu, Ifrah Malik, Muhammad Irshad, Sohail M. Noman, Ghadeer W. Khader, Aparna Murthy
Cultural disparities in the educational process are being examined as science and technology rapidly change, as well as large-scale transformations in the economy. Support in the form of funds is... Show More
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Hu, Bin, et al. "Cross-Cultural Educational Disparities Between China and North America Based on Science and Technology Revolutions." vol.14, no.3 2022: pp.1-14.


Hu, B., Malik, I., Irshad, M., Noman, S. M., Khader, G. W., & Murthy, A. (2022). Cross-Cultural Educational Disparities Between China and North America Based on Science and Technology Revolutions. , 14(3), 1-14.


Hu, Bin, et al. "Cross-Cultural Educational Disparities Between China and North America Based on Science and Technology Revolutions," 14, no.3: 1-14.

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Published: Oct 26, 2022
DOI: 10.4018/IJISSS.313379
Volume 14
Youngkeun Choi
This study focuses on how metabus engages users and encourages them to purchase. By proposing the concepts of immersion as different ways to provide deep and meaningful user engagement, this study... Show More
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Choi, Youngkeun. "A Study on Factors Affecting the User Experience of Metaverse Service." vol.14, no.1 2022: pp.1-17.


Choi, Y. (2022). A Study on Factors Affecting the User Experience of Metaverse Service. , 14(1), 1-17.


Choi, Youngkeun. "A Study on Factors Affecting the User Experience of Metaverse Service," 14, no.1: 1-17.

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Published: Oct 26, 2022
DOI: 10.4018/IJISSS.313380
Volume 14
Yuanyuan Guo
Based on the long-term-oriented cultural value in Hofstede's cultural model, this study established a model of influencing factors of citizens' continuous use of digital government services. Through... Show More
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Guo, Yuanyuan. "Long-Term-Oriented Cultural Value: Fundamental for Sustainable Development of Digital Government." vol.14, no.2 2022: pp.1-15.


Guo, Y. (2022). Long-Term-Oriented Cultural Value: Fundamental for Sustainable Development of Digital Government. , 14(2), 1-15.


Guo, Yuanyuan. "Long-Term-Oriented Cultural Value: Fundamental for Sustainable Development of Digital Government," 14, no.2: 1-15.

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Description, Mission, Scope & Coverage
The International Journal of Information Systems in the Service Sector (IJISSS) examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems. This fully refereed journal encompasses theoretical... Show More
Mission & Scope:
The International Journal of Information Systems in the Service Sector (IJISSS) provides a significant channel for practitioners and researchers (from both public and private areas of the service sector), software developers, and vendors to contribute and circulate ground-breaking work and shape future directions for research. IJISSS assists industrial professionals in applying various advanced... Show More
  • Business services
  • Creative Problem Solving
  • Customer value and customer relationship management
  • Data warehousing and mining in services
  • Decision-making under uncertainty
  • Decision-support systems
  • E-business in service industries
  • Economic analysis and organizational behavior
  • Forecasting, planning, scheduling, and control
  • Green service and sustainability
  • Hospitality and tourism information systems
  • Information technology in services
  • Knowledge Management
  • Logistics network configuration
  • Matching supply with demand
  • Multiple-objective decision making
  • Optimization of service systems
  • Performance measures and quality control
  • Public Service Management
  • Revenue and risk management
  • Self-service systems
  • Service business models
  • Service information systems
  • Service practice, productivity, and innovation
  • Service systems simulation
  • Service-Oriented Architecture
  • Service-oriented computing
  • Solid or soft modeling and analysis
  • Strategic information systems and strategic alliances
  • Supplier relationship management
  • System analysis of service industry
  • Web Services
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When you publish under the OA model with IGI Global, you enable your work to be viewed by millions of readers worldwide immediately after publication and you are able to experience our personal support and commitment to editorial service. This includes:
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Article Processing Charge (APC):

Payment of the APC fee (directly to the publisher) by the author or a funding body is not required until AFTER the manuscript has gone through the full double-blind peer review process and the Editor(s)-in-Chief at his/her/their full discretion has/have decided to accept the manuscript based on the results of the double-blind peer review process. 

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In the traditional subscription-based model, the cost to the publisher to produce each article is covered by the revenue generated by journal subscriptions. Under OA, all the articles are published under a Creative Commons (CC BY) license; therefore, the authors or funding body will pay a one-time article processing charge (APC) to offset the costs of all of the activities associated with the publication of the article manuscript, including:

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IGI Global recognizes that many researchers may not know where to begin when searching for OA funding opportunities. IGI Global recently launched an Open Access Funding Resources page for researchers to browse. This page provides a comprehensive list of OA funding sources available for researchers to secure funds for their various OA publications.
Submit to This Journal
This journal is currently actively seeking new submissions. Interested authors should ensure that their article manuscript adheres to the journal's submission guidelines and before you write page, which include originality of the manuscript, APA formatting information and examples, manuscript requirements, and more. To submit an article for consideration, please begin the submission process below.
Reviews & Statements

It is a truism that information systems are enablers for services which are based on information. However, understanding and designing this intricate link between services and information system is still a challenge. It is the strength of IJISSS that it explicitly focuses on publishing a scale of up-to-date research with impact on this area that reaches from strategic issues to technological implementation aspects."

– Dr. Rainer Alt, Full Professor, Information Systems Institute, University of Leipzig, Germany

The journal is progressing from strength to strength in terms of academic visibility and recognition by scholars in the field. This can be seen in the caliber of the papers published, number of submissions, as well as citations. I can envisioning a good, solid future for this academic outlet!

– Professor Luiz Moutinho, Founding Editor, Journal of Modelling in Management (JM2), Business School, University of Glasgow, UK

IJISSS meets well with the technical requirements of fast growing modern service industry. It is becoming an exciting forum for my group and myself to find original innovations and groundbreaking works on service systems, technologies and applications. I'm proud of being an editor of IJISSS. I will try my hard to contribute and make it a great success.

– Dr. Yinsheng Li, Director, Institute of e-Business, Software School, Fudan University, China

IJISSS extends the knowledge of information management systems and development methodology through the study of advanced technologies in services computing. IJISSS examines the current IS research issues in order to provide the readers an integrative perspective of information management systems and services computing in an emerging context.

– Patrick C. K. Hung, Associate Professor, Faculty of Business and IT, University of Ontario Institute of Technology, Canada

Industrial competition is facing a paradigm shift: Borders between physical products and services are dissolving. Profit margins of physical products are decreasing while profit margins of corresponding services are rising. Service companies, themselves, are facing more and more competition. As a reaction to this, physical products, software and services are being offered more and more as interwoven packages. Companies have to develop and foster corresponding capabilities and IS research can offer valuable guidance and insights for developing competitive advantages in this fast growing field. This journal offers an opportunity for researchers to discuss key issues that cross these areas. Companies should read this journal carefully.

– Dr. Jan Marco Leimeister, Technische Universität München, Munich, Germany

I find this project very interesting and needed as coming from the tourism sector (the largest service sector worldwide), there is a need for a good journal to cover IS and (travel-tourism) services.

– Marianna Sigala, University of the Aegean, Greece

The increasing importance of services makes the International Journal of Information Systems in the Service Sector the perfect vehicle to present, analyze and discuss new ideas and models of communication systems for service providers. These could be developed for large companies working on service components and to organise the customer/provider interface, but also for the communication between companies participating in the increasing numbers of virtual firms.

– Juergen Gnoth, University of Otago, New Zealand

The International Journal of Information Systems in the Service Sector (IJISSS) attempts to address issues of services from various perspectives. I believe that such a journal would serve as the main forum for researchers working on various aspects related to information systems and supply chain networks.

– Justin Zhan, Carnegie Mellon University, USA

This journal would be an indispensable 'bridge' between academic Information Systems research and the fast-growing, highly-industrialized Service Sector.

– Peng Liu, Center for Information Assurance - Pennsylvania State University, USA

There has been a rising need of effective use of information systems for managing the increasingly sophisticated built facilities. The journal provides a platform where the academics and practitioners can share their research findings and experience in this niche area

– Joseph Lai, The Hong Kong Polytechnic University, Hong Kong

In the 21st century, modern technologies continue to become more complex as do the applications. The integration of the technologies, the complex relationships of the applications and also the accelerated pace of technological change all present new challenges to technology management. Topics such as product development, innovation management, and research and development management have become very popular. Companies have been interested in optimizing their development activities. However the focus has been mostly the actual physical product rather than the services. There has been little attention paid to design of services around the technologies coming out of today's high tech giants. This journal will help focus in this field opening a frontier for the researchers.

– Tugrul U Daim, Portland State University, USA

I am very interested to see this new journal that looks like it will bridge some much needed gaps.

– Karen B. Eden, Oregon Health & Science University, USA
Submission-Related Inquiries
All inquiries regarding IJISSS should be directed to the attention of:

John Wang
International Journal of Information Systems in the Service Sector

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