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International Journal of Information Systems in the Service Sector (IJISSS)
Emerging Sources Citation Index

International Journal of Information Systems in the Service Sector (IJISSS)

Editor-in-Chief: John Wang (Montclair State University, USA)
Indexed In: Web of Science Emerging Sources Citation Index (ESCI), SCOPUS, Compendex (Elsevier Engineering Index), INSPEC and 15 more indices
Published: Quarterly |Established: 2009
ISSN: 1935-5688|EISSN: 1935-5696|DOI: 10.4018/IJISSS
Journal Metrics
Submission to Acceptance: 211 Days (Approximately 30 Weeks)
Acceptance to Publication: 354 Days (Approximately 51 Weeks)
Acceptance Rate: 22%
Institution Prices for Volume 14 (2022)
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  • Immediate access after purchase
  • No DRM
  • ePub with PDF download
  • 20% discount on 5+ titles*
Individual Prices for Volume 14 (2022)
Print Journal:
$400.00
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  • Printed-On-Demand (POD)
  • 20% discount on 5+ titles*
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$400.00
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  • No DRM
  • ePub with PDF download
  • 20% discount on 5+ titles*
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Description & Scope
Description:
The International Journal of Information Systems in the Service Sector (IJISSS) examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems. This fully refereed journal encompasses theoretical... Show More
Mission & Scope:
The International Journal of Information Systems in the Service Sector (IJISSS) provides a significant channel for practitioners and researchers (from both public and private areas of the service sector), software developers, and vendors to contribute and circulate ground-breaking work and shape future directions for research. IJISSS assists industrial professionals in applying various advanced... Show More
Coverage:
  • Business services
  • Creative Problem Solving
  • Customer value and customer relationship management
  • Data warehousing and mining in services
  • Decision-making under uncertainty
  • Decision-support systems
  • E-business in service industries
  • Economic analysis and organizational behavior
  • Forecasting, planning, scheduling, and control
  • Green service and sustainability
  • Hospitality and tourism information systems
  • Information technology in services
  • Knowledge Management
  • Logistics network configuration
  • Matching supply with demand
  • Multiple-objective decision making
  • Optimization of service systems
  • Performance measures and quality control
  • Public Service Management
  • Revenue and risk management
  • Self-service systems
  • Service business models
  • Service information systems
  • Service practice, productivity, and innovation
  • Service systems simulation
  • Service-Oriented Architecture
  • Service-oriented computing
  • Solid or soft modeling and analysis
  • Strategic information systems and strategic alliances
  • Supplier relationship management
  • System analysis of service industry
  • Web Services
Editorial Board

Editorial Board

International Advisory Board
Jim Spohrer, IBM Almaden Research Center, United States ORCIDhttps://orcid.org/0000-0002-9864-2735
Managing Editor
Zhi Pei, The University of Texas at Tyler, United States
Book Reviews Editor
Prof Ravi Vadlamani, IDRBT, India
Associate Editors
Asher Ramish, University of Management and Technology, Pakistan ORCIDhttps://orcid.org/0000-0002-0877-4014
Cathy Xia, Ohio State University, United States
Jan Marco Leimeister, Technische Universitat Munchen, Germany
Jim Spohrer, IBM Almaden Research Center, United States ORCIDhttps://orcid.org/0000-0002-9864-2735
Juergen Gnoth, University of Otago, New Zealand
Justin Zhan, Carnegie Mellon University, United States
Kamal Jain, Microsoft Research Center at Redmond, United States
Luiz Moutinho, University of Suffolk, England, UK, United Kingdom
M. Brian Blake, University of Miami, United States
Marcin Matuszewski, Nokia Research Center, Finland
Nicole Immorlica, Northwestern University, United States
Patrick Hung, University of Ontario Institute of Technology, Canada
Rainer Alt, University of Leipzig, Germany
Rainer Schmidt, Aalen University, Germany
Ronald Rardin, University of Arkansas, United States
Sanjay Mehrotra, Northwestern University, United States
Schahram Dustdar, Vienna University of Technology, Austria
Yinsheng Li, Fudan University, China
Editorial Review Board
Chun Cheng, Logistics and Supply Chain R&D Multitech Centre, China
Claudio Lima, Federal Fluminense University, Brazil ORCIDhttps://orcid.org/0000-0002-3833-321X
Dominik Zimon, Rzeszow University of Technology, Poland ORCIDhttps://orcid.org/0000-0002-3097-5445
Elvira Popescu, University of Craiova, Romania ORCIDhttps://orcid.org/0000-0002-6575-4212
Evangelos Grigoroudis, Technical University of Crete, Greece ORCIDhttps://orcid.org/0000-0001-8613-9350
Evon Abu-Taieh, The University of Jordan-Aqaba, Jordan ORCIDhttps://orcid.org/0000-0002-6540-0334
Faisal Talib, Aligarh Muslim University, India ORCIDhttps://orcid.org/0000-0002-3982-3798
Ferhan Cebi, Instanbul Technical University, Turkey
Fjodor Ruzic, Institute for Informatics, Croatia ORCIDhttps://orcid.org/0000-0001-8166-4244
Francisco Javier Llorens-Montes, University of Granada, Spain
Garry Tan Han, Taylor's University, Malaysia, Malaysia ORCIDhttps://orcid.org/0000-0003-2974-2270
Hamed Fazlollahtabar, College of Engineering, Damghan University ORCIDhttps://orcid.org/0000-0003-3053-4399
Hamed Fazlollahtabar, Damghan University, Damghan, Iran, Islamic Republic Of
Hui-Chuan Chen, University of Tennessee at Martin, United States ORCIDhttps://orcid.org/0000-0001-7289-550X
Jan Frick, University of Stavanger, Norway ORCIDhttps://orcid.org/0000-0002-3204-1574
Janet Light, University of New Brunswick Saint John, Canada
Jolita Ralyté, University of Geneva, Switzerland
Jorge Gomes, ISCTE - Lisbon University Institute, Portugal
Joseph Lai, Hong Kong Polytechnic University, Hong Kong ORCIDhttps://orcid.org/0000-0003-0526-4331
Juan Luis Nicolau, University of Alicante, Spain
K. Jo Min, Iowa State University, United States
Kamakshaiah Musunuru, GITAM (Deemed to be) University, India ORCIDhttps://orcid.org/0000-0002-1609-3446
Larbi Esmahi, Athabasca University, Canada
Lawrence Cunningham, University of Colorado at Denver, United States
Liam O'Neill, University of North Texas, United States
Manuel Mora, Autonomous University of Aguascalientes, Mexico ORCIDhttps://orcid.org/0000-0003-1631-5931
Marc Schniederjans, University of Nebraska-Lincoln, United States
Marcelo Fantinato, University of São Paulo, Brazil
Marianna Sigala, University of the Aegean, Greece
Mark Paulk, Carnegie Mellon University, United States
Mohammad Mahdi Rounaghi, Islamic Azad University, Mashhad Branch, Iran, Islamic Republic Of ORCIDhttps://orcid.org/0000-0002-9640-678X
Patrizia Grifoni, Consiglio Nazionale delle Ricerche, Italy
Rajeev Dwivedi, Eastern Washington University, Cheney, United States
Richard Feinberg, Purdue University, United States ORCIDhttps://orcid.org/0000-0003-2677-6627
Rosie Hauck, Illinois State Univerity, United States
Rui Pedro Marques, Universidade de Aveiro, Portugal ORCIDhttps://orcid.org/0000-0001-8449-0526
Ruiliang Yan, United States
Salim Khan
Sathasivam Mathiyalakan, Winston-Salem State University, United States
Selmin Nurcan, University Paris 1 Pantheon-Sorbonne, France
Sergey Sokolov, Admiral Makarov State University of Maritime and Inland Shipping, Russian Federation
She-I Chang, National Chung Cheng University, Taiwan ORCIDhttps://orcid.org/0000-0001-9193-4594
Shouhong Wang, University of Massachusetts Dartmouth, United States ORCIDhttps://orcid.org/0000-0002-4634-8833
Simon Cleveland, Georgetown University, United States ORCIDhttps://orcid.org/0000-0001-9293-3905
Sonya Zhang, California State Polytechnic University, Pomona, United States
Tauno Kakale, University of Vaasa, Finland
Thomas Owens, Brunel University, United Kingdom
Thomas (Yew Sing) Lee, University of Illinois, United States
Tugrul Daim, Portland State University, United States
Wang Liyan, Shanghai Lixin University of Accounting and Finance, China
Yang Li, British Telecom, United Kingdom
Yun Wan, University of Houston, Victoria, United States ORCIDhttps://orcid.org/0000-0002-9038-5607
Latest Articles
Article Processing Charges
This journal operates under the Hybrid Open Access model, allowing the author to choose between traditional, subscription-based publishing, or Open Access publishing.
Subscription-Based Publishing/Green Open Access: Article manuscripts require no Article Processing Charge (APC) and require authors to transfer the copyright of the manuscript to IGI Global. Manuscripts are published behind a paywall and must be purchased for use. See the Fair Use Policy for sharing allowances conducive to Green Open Access.
Open Access Publishing: Article manuscripts receive the Creative Commons Attribution 4.0 International (CC BY 4.0) licensing arrangement. The copyright for the work remains solely with the author(s) of the article. Others may distribute, remix, tweak, and build upon the work, even commercially, without asking prior permission from the publisher or author and so long as they credit the author for the original creation. A one-time Article Processing Charge (APC) of US $2,000 must be paid AFTER the manuscript has gone through the full double-blind peer review process and the Editor(s)-in-Chief at his/her/their full discretion has decided to accept the manuscript based on the results of the double-blind peer review process. Learn more about APCs here.
Archiving
All of IGI Global’s content is archived via the CLOCKSS and LOCKSS initiative.
Contact
All inquiries regarding IJISSS should be directed to the attention of:

John Wang
Editor-in-Chief
International Journal of Information Systems in the Service Sector
Email: journalswang@gmail.com