Gillian Jack

Gillian Jack is the Head of Student Services at the University of Glamorgan (UK), with responsibility for the strategic development and implementation of support to some 18,000 students. Her research interest is in knowledge management and the development of frameworks to assess an organisations readiness to engage with the concept. Her interest in knowledge management is both at the conceptual side and at the implementation side. As a professional manger with responsibility for managing important resources and liaising at the highest level, she is very interested in the practical implications of knowledge management and in finding useful and sensible ways for organisations to engage with it. She is an associate editor of OR Insight with special responsibility for change management. She has written and presented conference papers at regional and international conferences and contributes to the "Learning Community" in South Wales. More recent interests include e-mentoring and e-student support.

Publications

Beyond Knowledge Management
Beyond Knowledge Management
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 281 pages.
Beyond Knowledge Management provides a balance of conceptual and practical aspects of Knowledge Management, offering the opportunity for students and practitioners to understand...
Introduction
Introduction
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 11 pages.
If you want quick-fix solutions, this book is not for you. If you want to “dare to know” how to look at an organisation differently, harness the power of its knowledge, and...
Knowledge Management in More Detail
Knowledge Management in More Detail
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 19 pages.
The previous chapter provided a broad introduction to knowledge management. As you might imagine, this is a complex area. This chapter begins to peel away the layers bit by bit...
Sociotechnical Systems and Knowledge Management
Sociotechnical Systems and Knowledge Management
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 45 pages.
Sociotechnical thinking is a subset of social theory and philosophy. This way of thinking is particularly relevant in domains such as information management which are closely...
Systems Thinking and Knowledge Management
Systems Thinking and Knowledge Management
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 44 pages.
In order to understand knowledge management (KM), reference has been made to the insufficient nature of knowledge seen as either a purely technical or purely social phenomenon....
A Review of Knowledge Management Frameworks
A Review of Knowledge Management Frameworks
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 117 pages.
This research is concerned with developing a framework for the evaluation of an organisation’s potential to engage in knowledge management (an organisation’s ‘KM-readiness’, or...
A Framework for Knowledge Management
A Framework for Knowledge Management
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 7 pages.
Previous chapters have discussed the importance of systems and knowledge management. This is especially important with the shifts from traditional, highly structured...
Conclusions
Conclusions
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 2 pages.
Three areas (staff, structures, and technology) interact in knowledge management. Knowledge processes are about the creation, retention, sharing, identification, acquisition...