A Metamodel for Component-Based Service Modeling

A Metamodel for Component-Based Service Modeling

Michael Becker, Stephan Klingner
DOI: 10.4018/jssmet.2013040105
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Due to industrialization of services, organizations need to establish new approaches for tackling challenges like increased competition, complexity, and pressure on the market because of prices. It seems promising to use approaches from other domains in the service industry, e.g. Mass Customization from the domain of industrial engineering. This work presents a metamodel implementing standardization and modularization concepts. Furthermore, we provide a formal framework for service modeling and configuration. Thus, it is possible to mass customize services.
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Concepts For Modeling Services

This section presents necessary concepts for defining and modeling services used in the metamodel. Based on this overview, it is possible to abstract from specific design decisions of the metamodel. Additionally, our approach can be compared with other approaches focusing on similar problems. All used concepts are presented in Table 1 and described in more detail in the following.

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