International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)

International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)

Editors-in-Chief: Ahmad Taher Azar (Prince Sultan University, Riyadh, Kingdom of Saudi Arabi and Benha University, Egypt) and Ghazy Assassa (Benha University, Egypt)
Indexed In: SCOPUS and 10 more indices
Published: Bi-Monthly |Established: 2010
ISSN: 1947-959X|EISSN: 1947-9603|DOI: 10.4018/IJSSMET
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Individual Prices for Volume 12 (2021)
Print Journal:
  • Free shipping on orders $395+
  • Printed-On-Demand (POD)
  • 50% discount on 5+ titles*
  • Immediate access after purchase
  • No DRM
  • ePub with PDF download
  • 50% discount on 5+ titles*
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The International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) is a multidisciplinary journal that publishes high-quality and significant research in all fields of computer science, information technology, software engineering, soft computing, computational intelligence, operations research, management science, marketing, applied mathematics, statistics, policy analysis, economics, natural sciences, medicine, and psychology, among others. This journal publishes original articles, reviews, technical reports, patent alerts, and case studies on the latest innovative findings of new methodologies and techniques.

Topics Covered

  • Agent technologies
  • Agricultural applications
  • Agricultural traceability and food safety
  • Artificial Intelligence
  • Autonomous Systems
  • Big Data Technologies and Management
  • Biochemistry
  • Biomedicine and bioinformatics
  • Biotechnology
  • Business Information Systems
  • Clinical Decision Support
  • Cloud Computing
  • Computational Intelligence
  • Computational techniques for service operations
  • Data mining and data security
  • Decision theory
  • Disease detection, management and monitoring
  • Distributed intelligence
  • Drug Discovery
  • Ecological System Modeling
  • Economic aspects of the service sector
  • Embedded sensor and mobile database
  • Evolutionary Computing
  • Expert Systems
  • Financial Innovation
  • Financial statements analysis
  • Fraud Management
  • Geographic Information Systems
  • Heuristics
  • Image Processing
  • Information Technology
  • Intelligent systems and data mining
  • Life science and medical research
  • Machine Learning
  • Management accounting
  • Markov chains
  • Models of service systems, services as complex systems
  • Network management contingency issues
  • Neuroscience
  • Optimization Techniques
  • Pharmaceutical Science
  • Policy, privacy, security, and legal issues regarding services
  • Reasoning and inferences
  • Security in software architecture and design
  • Security patterns
  • Sensor design, sensor-fusion and sensor-based control
  • Service design and modeling
  • Service innovation and marketing
  • Service oriented architecture and technologies
  • Service performance measurement and analysis
  • Service quality measurement, benchmarking, and management
  • Service risk management
  • Social Networking
  • Soft Computing
  • Software Engineering
  • Stochastic models
  • Strategic Planning
  • Supply Chain Management
  • Systems Engineering
  • Telecommunications and Networking Technologies
  • Teleoperation and telerobotics
  • Venture Capital
  • Virtual Reality
  • Web Informatics
  • Web Intelligence and Mining
  • Web Services and Technologies
  • Working capital management

Mission and Scope

The mission of International Journal of Service Science, Management, Engineering, and Technology(IJSSMET) is to provide an international forum for organizational and governmental practitioners, researchers, information technology professionals, software developers, and vendors to exchange useful and innovative ideas within the field. IJSSMET features innovative findings from various fields of science, engineering, management and technology. The journal succeeds in expanding the fields and depths of the most principal and critical concepts forming a more matured research society. Both theoretical and practical papers are welcomed.

Table of Contents and List of Contributors

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Open Access Articles
Volume 13: 6 Issues (2022): 1 Released, 5 Forthcoming
Volume 12: 6 Issues (2021): 2 Released, 4 Forthcoming
Volume 11: 4 Issues (2020)
Volume 10: 4 Issues (2019)
Volume 9: 4 Issues (2018)
Volume 8: 4 Issues (2017)
Volume 7: 4 Issues (2016)
Volume 6: 4 Issues (2015)
Volume 5: 4 Issues (2014)
Volume 4: 4 Issues (2013)
Volume 3: 4 Issues (2012)
Volume 2: 4 Issues (2011)
Volume 1: 4 Issues (2010)
View Complete Journal Contents Listing

Reviews and Testimonials

"We all are in services to some extent, and there is an increasing need to reflect on how good services are devised and engineered, to get the maximum value from our efforts. This is a question with no simple answer, and as such it requires not one but several perspectives. The International Journal of Service Science, Management, Engineering, and Technology provides the floor for such perspectives to co-evolve and flourish. Periodicals as IJSSMET are indispensable for advancing the many "service sciences" eventually into a coherent body of knowledge that makes a difference in our economies."

– Miltiadis Lytras, University of Patras, Greece

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Editor(s)-in-Chief Biography

Ahmad Azar ( Prof. Ahmad Azar has received the M.Sc. degree in 2006 and Ph.D degree in 2009 from Faculty of Engineering, Cairo University, Egypt. He is a research associate Professor at the college of Engineering, Prince Sultan University, Riyadh, Kingdom of Saudi Arabia. He is also an associate professor at the Faculty of Computers and Artificial intelligence, Benha University, Egypt.

Prof. Azar is the Editor in Chief of the International Journal of System Dynamics Applications (IJSDA) published by IGI Global, USA, and is the Editor in Chief of International Journal of Intelligent Engineering Informatics (IJIEI). Prof. Azar has worked as associate editor of IEEE Trans. Neural Networks and Learning Systems from 2013 to 2017. He is currently Associate Editor of ISA Transactios and IEEE systems journal. He serves as international program committee member in many international and peer-reviewed conferences. Prof. Azar has also worked in the areas of Control Theory & Applications, Process Control, Chaos Control and Synchronization, Nonlinear control, Renewable Energy, Computational Intelligence and has authored/coauthored over 200 research publications in peer-reviewed reputed journals, book chapters and conference proceedings. He is an editor of many books in the field of fuzzy logic systems, modeling techniques, control systems, computational intelligence, chaos modeling and machine learning. Prof. Azar is closely associated with several international journals as a reviewer and has been a senior Member of IEEE since Dec. 2013 due to his significant contributions to the profession. Additionally, he is the recipient of several awards including: Benha University Prize for Scientific Excellence (2015, 2016, 2017 and 2018), The paper citation Award from Benha University (2015, 2016, 2017 and 2018). In June 2018, Prof. Azar has been awarded the Egyptian State Prize in Engineering Sciences, the Academy of Scientific Research and Technology of Egypt, 2017. In July 2018 he was selected as a member of Energy and Electricity Research council, Academy of Scientific Research, Ministry of Higher Education. In Aug. 2018 was been selected as senior Member of International Rough Set Society (IRSS).

Additionally, Prof. Ahmad Azar is the chair of the IEEE Computational Intelligence Society (CIS) Egypt Chapter, vice chair of the IEEE Computational Intelligence Society Interdisciplinary Emergent Technologies Task Force, vice-chair of Research Activities of tge IEEE Robotics and Automation Society Egypt Chapter, committee member of IEEE CIS Task Force on Fuzzy Logic in Medical Sciences, and vice-president (North) of System dynamics Africa Regional Chapter and an Academic Member of IEEE Systems, Man, and Cybernetics Society Technical Committee on Computational Collective Intelligence.

Editorial Board

Managing Editor
Nashwa Ahmad Kamal, Egypt
Associate Editors
Ahmed Rhif, Polytechnic School of Tunisia, Tunisia
Brian Galli, Hofstra University, United States ORCID
Debajyoti Mukhopadhyay, Bennett University, India ORCID
Muaz Niazi, Commission on Science and Technology for Sustainable Development, Inst. of Information Technology, Pakistan
Sundarapandian Vaidyanathan, Vel Tech University, India
Editorial Review Board
A.V. Senthil Kumar, Hindusthan College of Arts and Sciences, India
Akira Kamashida, Tokyo Institute of Technology, Japan
Arthur Tatnall, Victoria University, Australia
Balamurugan S, Albert Einstein Engineering and Research Labs, India ORCID
Bill Hefley, University of Pittsburgh, United States
Christos Nikolaou, University of Crete, Greece
David Pym, University of Aberdeen, United Kingdom
Dr. Rajeeb Dey, National Institute of Technology Silchar, India ORCID
Dragan Gasevic, Monash University, Canada
Faisal Talib, Aligarh Muslim University, India ORCID
Francois Pinet, INRAE, France
Gangadharan G R, Institute for Development & Research in Banking Technology, India
Greg Lewin, NYP Health System, United States
Hamza Gharsellaoui, Arab Open university, Riyadh Branch, United States ORCID
Henry Chesbrough, University of California - Berkeley, United States
Jie Zhou, Tsinghua University, China
Jim Spohrer, IBM Almaden Research Center, United States ORCID
Jin Xu, BehaviorMatrix, United States
Joan Pator Collado, Universitat Oberta de Catalunya, Spain
João Falcão e Cunha, Universidade do Porto, Portugal
Klaus-Peter Fähnrich, University of Leipzig, Germany
Laura Garza, Autonomous University of Aguascalientes, Mexico
Li Weiping, Peiking University, China
Lincoln Wood, University of Otago, New Zealand ORCID
Lorna Uden, Staffordshire University, United Kingdom ORCID
Manuel Mora, Autonomous University of Aguascalientes, Mexico ORCID
Martin Fellenz, Trinity College Dublin, Ireland
Michael Devetsikiotis, North Carolina State University, United States
Michael Goul, Arizona State University, United States
Mohamad Amin Kaviani, University of Cyprus, Cyprus ORCID
Mohamed Elhoseny, American University in the Emirates, Egypt ORCID
Monique Snoeck, KU Leuven, Belgium ORCID
Nadia Papamichail, University of Manchester, United Kingdom
Nora Auseklis, Intel Corporations, United States
Patricia Ordóñez de Pablos, University of Oviedo, Spain
Paul Rohmeyer, Stevens Institute of Technology, United States
R.S. Ajin, India
Reza Ghasemy Yaghin, Amirkabir University of Technology, Iran, Islamic Republic Of
Richard Larson, Massachusetts Institute of Technology (MIT), United States
Robert Harmon, Portland State University, United States
Robert Winter, University of St. Gallen, Switzerland
Robin Qiu, Penn State Great Valley, United States
Rodney Clarke, University of Wollongong, Australia, Australia ORCID
Rory O’Connor, Dublin City University, Ireland ORCID
Sebastian Floerecke, University of Passau, Germany ORCID
Stuart Galup, Florida Atlantic university, United States
Vadim Ermolayev, Zaporozhye State University, Ukraine
Vesa Salminen, Lappeenranta University of Technology, Finland
Vikas Krisna, IBM Almaden Research Center, United States
Wei Ding, IBM Research, China
Witold Abramowicz, Poznan University of Economics, Poland
Yasmin Merali, University of Warwick, United Kingdom
Zhongjie Wang, Harbin Institute of Technology, China


Prospective authors should note that only original and previously unpublished article manuscripts will be considered. Interested authors must consult the Journal Guidelines for Manuscript Submission at PRIOR to submission. Any further questions may be answered at All article manuscript submissions will be forwarded to at least three members of the editorial review board of the journal for a double-blind peer review. The final decision regarding acceptance/revision/rejection will be based on the reviews received from the reviewers.

All inquiries should be directed to the attention of:

Prof. Ahmad Taher Azar
Prof. Ghazy Assassa
International Journal of Service Science, Management, Engineering, and Technology

Award Winning Articles

  • IGI Global
    Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in IndiaIGI Global's Tenth Annual Excellence in Research Journal AwardsHonoring outstanding scholarship and innovative research within IGI Global's prestigious journal collection, the Tenth Annual Excellence in Research Journal Awards brings attention to the scholars behind the best work from the 2017 copyright year.