Journal Contents: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)

Volume 16 (2025)
Issue 1
Article
The Strategic Impact of Macro and Micro Fashion Influencers on Instagram (pages 1-18)
Manuel Escourido-Calvo (University of A Coruña, Spain), Federico Martin-Bermudez (University of A Coruña, Spain), Fatima Outes-Castro (University of A Coruña, Spain), Vasco Ribeiro Santos (NECE, University of Beira Interior, Portugal & GOVCOPP, Portugal & TECNH&ART, Portugal & ISLA Santarem, Portugal)
Volume 15 (2024)
Issue 1
Article
Revisiting the Extended IoT Use Behavior Model Among Senior NCD Patients for Smart Healthcare in Malaysia (pages 1-25)
Chinnasamy Agamudai Nambi Malarvizhi (Multimedia University, Malaysia), Shamima Raihan Manzoor (Multimedia University, Malaysia), Rasheedul Haque (MAHSA University, Malaysia)
Article
Ensemble CNN Model for Computer-Aided Knee Osteoarthritis Diagnosis (pages 1-17)
Vikrant Bhateja (Veer Bahadur Singh Purvanchal University, India), Yatndeep Dubey (Veer Bahadur Singh Purvanchal University, India), Navaneet Maurya (Veer Bahadur Singh Purvanchal University, India), Vikash Kumar Yadav (Veer Bahadur Singh Purvanchal University, India), Sarika Shrivastava (Ashoka Institute of Technology and Management, India), Ahmad Taher Azar (Prince Sultan University, Saudi Arabia), Zeeshan Haider (Prince Sultan University, Saudi Arabia), Syed Umar Amin (Prince Sultan University, Saudi Arabia), Zafar Iqbal Khan (Prince Sultan University, Saudi Arabia)
Article
Impact of Cultural Diversity on Employee Performance: A Study of Expatriates (pages 1-14)
Abdelfatah Arman (American University of Ras Al Khaimah, UAE), Osama Sohaib (American University of Ras Al Khaimah, UAE), Vazeerjan Begum (American University of Ras Al Khaimah, UAE), Aaesha Aaesha Alkharman (American University of Ras Al Khaimah, UAE)
Article
Big Data Analytics Artefact for Outcome-Based Funding Prediction in South African Public Universities (pages 1-27)
Anna M. Segooa (Tshwane University of Technology, South Africa), Billy M. Kalema (University of Mpumalanga, South Africa)
Article
The Drivers of Complexity in Inventory Management Within the Healthcare Industry: A Systematic Review (pages 1-26)
Inas Al Khatib (American University of Sharjah, UAE), Suha Alasheh (American University in Sharjah, UAE), Abdulrahim Shamayleh (American University in Sharjah, UAE)
Article
Cross-Domain Image Classification via Multimodal Augmentations and Bacterial Foraging Optimization (pages 1-24)
Pushpendra Singh (Department of Computer Science and Engineering, SRM Institute of Science and Technology, India), Arun Kumar Singh (Computer Science and Engineering, Greater Noida Institute of Technology, Greater Noida, India), Pushpa Choudhary (Computer Science and Engineering Department, Galgotias University, Greater Noida, India), Mahesh Kumar Singh (Department of Computer Science and Engineering, Dronacharya Group of Institutions, Greater Noida, India), Ahmad Taher Azar (College of Computer and Information Sciences, Prince Sultan University, Riyadh, Saudi Arabia & Automated Systems and Soft Computing Lab (ASSCL), Prince Sultan University, Riyadh, Saudi Arabia & Faculty of Computers and Artificial Intelligence, Benha University, Benha, Egypt), Zeeshan Haider (College of Computer and Information Sciences, Prince Sultan University, Riyadh, Saudi Arabia & Automated Systems and Soft Computing Lab (ASSCL), Prince Sultan University, Riyadh, Saudi Arabia), Mohamed Tounsi (College of Computer and Information Sciences, Prince Sultan University, Riyadh, Saudi Arabia & Automated Systems and Soft Computing Lab (ASSCL), Prince Sultan University, Riyadh, Saudi Arabia)
Article
Consumer Conscience and Mindfulness and Its Influence on the Attitude Towards Virtual Shopping: A Study of Technological Stress and Multisensory Experience (pages 1-20)
Diana Escandon-Barbosa (Pontificia Universidad Javeriana-Cali, Colombia), Jairo Salas-Paramo (Pontificia Universidad Javeriana-Cali, Colombia), Andres Navarro Newball (Pontificia Universidad Javeriana-Cali, Colombia), Hoshang Kolivand (Liverpool John Moores University, UK)
Article
A Comprehensive Survey and Literature Review on TOPSIS (pages 1-65)
Hamed Taherdoost (University Canada West, Canada & Global University Systems, UK & Hamta Business Corporation, Canada & Quark Minded Technology Inc., Canada), Mitra Madanchian (University Canada West, Canada)
Article
Evaluating Cardiac Surgeon Performance: A Retrospective and Exploratory Study (pages 1-27)
Jon A. Chilingerian (Heller School for Social Policy and Management, USA), Mitchell P. V. Glavin (Meehan School of Business, Stonehill College, USA)
Article
Navigating Pharma 4.0: Real-Time Monitoring and Traceability in the Middle East Pharmaceutical Industry – A Systematic Review (pages 1-35)
Inas Al Khatib (American University of Sharjah, UAE), Mahmoud Awad (American University of Sharjah, UAE), Abdulrahim Shamayleh (American University of Sharjah, UAE)
Article
Towards the Path of Process Digitalization: A Systematic Literature Review (pages 1-27)
Isaias Bianchi (Federal University of Santa Catarina, Brazil), António Galguinho (Instituto Universitário de Lisboa, Portugal), Nursultan Shurenov (Al-Farabi Kazakh National University, Kazakhstan), Nataliya Tovma (Al-Farabi Kazakh National University, Kazakhstan), Ruben Pereira (INESC INOV-Lab, Instituto Universitario de Lisboa, Portugal)
Article
The Impacts of a Redefined HEI Image Model on Postgraduate International Students' Satisfaction in Malaysia (pages 1-23)
Shamima Raihan Manzoor (Multimedia University, Malaysia), Siong Choy Chong (Taylor's University, Malaysia), Abdullah Al-Mahmud (University of Liberal Arts, Bangladesh), Arnifa Asmawi (Multimedia University, Malaysia)
Article
Factors Affecting Technology Acceptance of Cloud Computing in ICT Departments of the Jordanian Government Hospitals (pages 1-18)
Bilal Ali Yaseen Alnassar (Zarqa University, Jordan), Rania Abuzneid Baashirah (University of Business and Technology, Jeddah, Saudi Arabia)
Article
Enhancing Resilience in Logistics-Based Business Models amid Disruptions: A Qualitative Exploration of the UAE Market (pages 1-23)
Inas Al Khatib (The American University of Sharjah, UAE), Malick Ndiaye (American University of Sharjah, UAE), Adolf Akwei Acquaye (Khalifa University of Science and Technology, UAE)
Volume 14 (2023)
Issue 1
Article
A Design and Implementation of a New Control Based on Petri Nets for Three Phase PWM-Rectifier (pages 1-33)
Arezki Fekik (Akli Mohand Oulhadj University, Bouira, Algeria), Mohamed Lamine Hamida (University of Tizi Ouzou, Algeria), Dyhia Kais (University of Tizi Ouzou, Algeria), Hocine Khati (University of Tizi Ouzou, Algeria), Amar Bousbaine (University of Derby, UK), Hakim Denoun (University of Tizi Ouzou, Algeria)
Article
Using Artificial Intelligence for Retail Value Chain (pages 1-21)
Aigerim Burakhanova (Narxoz University, Kazakhstan), Gulshat Baizhaxynova (Almaty Management University, Kazakhstan), Aizhan Duisebayeva (Narxoz University, Kazakhstan), Maira Davletova (Turan University, Kazakhstan), Botagoz Nurakhova (Narxoz University, Kazakhstan)
Article
Using Smart Applications in Delivering Government Services in the UAE: Factors of Adoption and Satisfaction (pages 1-15)
Ahmed Farouk Radwan (University of Sharjah, UAE), Thouraya Snoussi (University of Sharjah, UAE), Sheren Ali Mousa (Helwan University, Egypt), Mohamed Abdulzaher (University of Sharjah, UAE)
Article
How Perceived Inclusion Impacts Minority Employees' Organizational Satisfaction in the UAE Banking Industry (pages 1-14)
Abdelfatah Arman (American University of Ras Al Khaimah, Ras Al Khaimah, UAE)
Article
Novel Architecture for Image Classification Based on Rough Set (pages 1-38)
S. Nivetha (Department of Computer Science, Periyar University, Salem, India), H. Hannah Inbarani (Department of Computer Science, Periyar University, Salem, India)
Article
Design of a Closed-Loop Error-in-Variable System Controller and Its Application in Quadrotor UAV (pages 1-23)
Yunfeng Zhang (College of Electrical Engineering and Automation, Jiangxi University of Science and Technology, China), Peng Chen (College of Electrical Engineering and Automation, Jiangxi University of Science and Technology, China), Jianhong Wang (Dipartimento di Elettronica, Informazione Politecnico di Milano, Italy), Ahmad Taher Azar (College of Computer and Information Sciences, Prince Sultan University, Riyadh, Saudi Arabia & Faculty of Computers and Artificial Intelligence, Benha University, Benha, Egypt), Ibraheem Kasim Ibraheem (Computer Engineering Techniques Department, Al-Mustaqbal University College, Hilla, Iraq), Nashwa Ahmad Kamal (Faculty of Engineering, Cairo University, Giza, Egypt), Farah Ayad Abdulmajeed (Aeronautical Department, College of Technical Engineering, Alfarahidi University, Iraq)
Article
Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model (pages 1-16)
Martin Sonntag (Jade University of Applied Sciences, Germany), Jens Mehmann (Jade University of Applied Sciences, Germany), Frank Teuteberg (Osnabrück University, Germany)
Article
Supplier Selection in Family Small and Medium Enterprises: Modelling the Priority Attributes With an Integrated Entropy-MARCOS (E-MARCOS) Method (pages 1-29)
Tracy Mantos (Cebu Technological University, Philippines), Honey Lou Layon (Cebu Technological University, Philippines), Nikkithea Beduya (Cebu Technological University, Philippines), Iris Gulbe (Cebu Technological University, Philippines), Hannibal Layon (Cebu Technological University, Philippines), Ledesma Romagos Layon (Cebu Technological University, Philippines), Lanndon Ocampo (Cebu Technological University, Philippines)
Article
Exploring the Differences in Work Value Among Generations in the UAE (pages 1-15)
Mohammed Yasin Ghadi (Hamdan Bin Mohammed Smart University, UAE & Mu'tah University, Jordan), Ali M. AlGhazo (Hamdan Bin Mohammed Smart University, UAE), Ahmed Al-Nakeeb (Hamdan Bin Mohammed Smart University, UAE), Tahir Masood Qureshi (Hamdan Bin Mohammed Smart University, UAE), Omyma Ismail Shehata (Hamdan Bin Mohammed Smart University, UAE), Omar Y. Ghadi (California Miramar University, USA)
Article
Subspace Data-Driven Control for Linear Parameter Varying Systems (pages 1-25)
Jianhong Wang (School of Engineering and Sciences, Tecnologico de Monterrey, Mexico), Yunfeng Zhang (College of Electrical Engineering and Automation, Jiangxi University of Science and Technology, China), Ricardo A. Ramirez-Mendoza (School of Engineering and Sciences, Tecnologico de Monterrey, Mexico), Ahmad Taher Azar (College of Computer and Information Sciences, Prince Sultan University, Saudi Arabia & Faculty of Computers and Artificial Intelligence, Benha University, Benha 13518, Egypt), Ibraheem Kasim Ibraheem (Computer Engineering Techniques Department, Al-Mustaqbal University College, Iraq), Nashwa Ahmad Kamal (Faculty of Engineering, Cairo University, Egypt), Farah Ayad Abdulmajeed (College of Technical Engineering, Alfarahidi University, Iraq)
Volume 13 (2022)
Issue 1
Article
Article
The Patentability of AI Invention: The Case of the Kingdom of Saudi Arabia Law (pages 1-22)
Reem Almarzoqi (Independent Researcher, Saudi Arabia), Mohamad Albakjaji (Prince Sultan University, Saudi Arabia)
Article
Assessment of Contributions of the Methodology for the Construction of a Catalog of Information Technology Services Aimed at Public Entities (pages 1-28)
Cristian Mera Macías (Universidad Laica Eloy Alfaro de Manabí, Ecuador), Igor Aguilar-Alonso (Universidad Nacional Mayor de San Marcos, Peru)
Article
A Co-Word and Co-Citation Analysis of Digital Marketing Research (pages 1-20)
Xuan Lan Pham (School of Management, University of Economics Ho Chi Minh City, Vietnam), Phuong Minh Binh Nguyen (University of Economics Ho Chi Minh City, Vietnam), Giang Nu To Truong (School of Management, University of Economics Ho Chi Minh City, Vietnam)
Article
Real-Time Fuzzy-PID for Mobile Robot Control and Vision-Based Obstacle Avoidance (pages 1-32)
Sabrina Mohand Saidi (L2CSP Laboratory, Algeria), Rabah Mellah (L2CSP Laboratory, Algeria), Arezki Fekik (Akli Mohand Oulhadj University, Bouira, Algeria & Electrical Engineering Advanced Technology Laboratory (LATAGE), Mouloud Mammeri University, Tizi-Ouzou, Algeria & Automated Systems and Soft Computing Lab (ASSCL), Riyadh, Saudi Arabia), Ahmad Taher Azar (College of Computer and Information Sciences, Prince Sultan University, Riyadh 11586, Saudi Arabia & Faculty of Computers and Artificial Intelligence, Benha University, Benha 13518, Egypt)
Article
A Grey-TOPSIS Approach to Minimize COVID-19 Transmission for the Betterment of Public-Health in the Indian Context (pages 1-14)
Debesh Mishra (SAGE University, Bhopal, India), Suchismita Satapathy (KIIT University (Deemed), Bhubaneswar, India), V. K. Jain (SAGE University, Bhopal, India)
Article
A Collaborative Road Traffic Regulation Approach Using a Wireless Sensor Network (pages 1-19)
Nouha Rida (Mohammadia School of Engineers, Morocco), Abderrahim Hasbi (Mohammadia School of Engineers, Morocco)
Article
Service Excellence in Marketing for Firms: Strategies and Initiatives (pages 1-22)
Pratap Chandra Mandal (Indian Institute of Management, Shillong, India)
Article
Exploring Factors Affecting the Attraction and Retention of Academic Employees at the Durban University of Technology (pages 1-12)
Muhammad Hoque (Management College of Southern Africa, South Africa), Noxolo Tshutsha (Sefako Makgatho Health Sciences University, South Africa)
Article
The Impact of the Devaluation Management of the National Currency Against the US Dollar on the Rights of Contractors in Lebanese Law (pages 1-10)
Tareck Alsamara (Prince Sultan University, Saudi Arabia), Hussein Ali Dbouk (Lebanese University, Lebanon), Ghazi Farouk (Annaba Badji Mokhtar University, Algeria)
Article
A Conceptual Framework for Intention to Use Travel Apps: A Study From Emerging Markets (pages 1-16)
Malik Khlaif Gharaibeh (Ajloun National University, Jordan), Natheer Khlaif Gharaibeh (Taibah University, Saudi Arabia)
Article
The Mompreneurship Phenomenon: An Examination of the Antecedents and Challenges of Mothers in Business (pages 1-17)
Amandeep Dhaliwal (Manav Rachna International Institute of Research and Studies, India)
Article
Developing a Commercial Ethics Framework for Analysing Marketing Campaigns (pages 1-16)
Vasco Ribeiro Santos (ISLA Santarém, Portugal), Tiago Ferreira Vitorino (ISLA Santarém, Portugal), Álvaro Lopes Dias (Universidade Lusófona de Humanidades e Tecnologias, Portugal), Domingos Martinho (ISLA Santarém, Portugal), Bruno Barbosa Sousa (Polytechinc Institude of Cávado and Ave, Portugal & CiTUR, Portugal)
Article
Factors Influencing the Residential Land Use Right Mortgage in Yen My District, Hung Yen Province, Vietnam (pages 1-18)
Pham Phuong Nam (Vietnam National University of Agriculture, Vietnam)
Article
The Role of Supply Chain Integration and Agile Practices in Improving Lead Time During the COVID-19 Crisis (pages 1-11)
Haitham M. Alzoubi (Skyline University College, UAE), Hamzah Elrehail (Abu Dhabi School of Management, UAE), Jalal Rajeh Hanaysha (School of Business, Skyline University College, UAE), Anwar Al-Gasaymeh (Applied Science Private University, Jordan), Raid Al-Adaileh (Skyline University College, UAE)
Article
Software Development for Educational Information Services Using Multilayering Semantics Adaptation (pages 1-27)
Meennapa Rukhiran (Rajamangala University of Technology Tawan-ok, Thailand), Somchai Buaroong (Rangsit University, Thailand), Paniti Netinant (Rangsit University, Thailand)
Article
Creating a Functional Interdependency Map for Supporting the “Act of Improvement” in Business Process Improvement Projects (pages 1-23)
Florian Johannsen (University of Applied Sciences Schmalkalden, Germany), Gregor Zellner (University of Applied Sciences Regensburg, Germany), Philipp Griesberger (University of Regensburg, Germany)
Article
Linking Service Innovation to Organisational Performance: Mediating Role of Employee Productivity and Job Satisfaction (pages 1-16)
Masud Ibrahim (Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development, Ghana), Kong Yusheng (Jiangsu University, China), Diyawu Rahman Adam (Kaposvár University, Hungary)
Article
Prevention and Resolution of Labor Disputes (pages 1-13)
Irina Bocharova (Orel State Agrarian University Named After N.V. Parakhin, Russia), Alexander Rymanov (The Russian Presidential Academy of National Economy and Public Administration, Russia)
Article
Developing a Safety Climate Assessment Tool for Omani Construction Industry (pages 1-24)
Vasco Ribeiro Santos (ISLA Santarém, Portugal), Tiago Ferreira Vitorino (ISLA Santarém, Portugal), Alvaro Dias (Universidade Lusófona de Humanidades e Tecnologias, Portugal & ISCTE, Instituto Universitário de Lisboa, Portugal), Bruno Barbosa Sousa (Polytechinc Institude of Cávado and Ave, Portugal & CiTUR, Portugal)
Article
The Use of Machine Learning Algorithms in the Classification of Sound: A Systematic Review (pages 1-28)
Akon O. Ekpezu (University of Ghana, Ghana), Ferdinand Katsriku (University of Ghana, Ghana), Winfred Yaokumah (University of Ghana, Ghana), Isaac Wiafe (University of Ghana, Ghana)
Article
Outcomes of Social Media Marketing in Sport Brands (pages 1-22)
Álvaro Lopes Dias (Universidade Lusófona, Portugal, & ISCTE-IUL, Portugal), Leandro Pereira (Lisbon University Institute, Portugal & Winning Lab, Portugal), Renato Lopes Costa (ISCTE, Lisbon University Institute, Portugal)
Article
Multi-Class Sentiment Classification for Healthcare Tweets Using Supervised Learning Techniques (pages 1-23)
Brahami Menaouer (National Polytechnic School of Oran, Algeria), Abdeldjouad Fatma Zahra (National Polytechnic School of Oran, Algeria), Sabri Mohammed (National Polytechnic School of Oran, Algeria)
Article
Utilitarian Ethical Triage Bayesian Decisions With Monetary Value During COVID-19 - A Bayesian Probability Analysis (pages 1-31)
Shamsuddin Ahmed (Department of Industrial Engineering, Islamic University of Madinah, Saudi Arabia), Rayan H. Alsisi (Islamic University of Madinah, Saudi Arabia)
Article
Local Knowledge Management and Innovation Spillover: Exploring Tourism Entrepreneurship Potential (pages 1-14)
Álvaro Lopes Dias (Instituto Superior de Gestão, Portugal), Marta Figueiredo Marques Gomes (Instituto Superior de Gestão, Portugal), Leandro Pereira (ISCTE, Lisbon University Institute, Portugal), Renato L. Costa (ISCTE, Lisbon University Institute, Portugal)
Article
Pre-Crime Prediction: Does It Have Value? Is It Inherently Racist? (pages 1-17)
David H. McElreath (University of Mississippi, USA), Sherri DioGuardi (University of Central Missouri, USA), Daniel Adrian Doss (University of Tennessee, USA)
Article
Transnational Consumer Protection in E-Commerce: Lessons Learned From the European Union and the United States (pages 1-15)
Zlatan Meskic (Prince Sultan University, Saudi Arabia), Mohamad Albakjaji (Prince Sultan University, Saudi Arabia), Enis Omerovic (Prince Sultan University, Saudi Arabia), Hussein Alhussein (Prince Sultan University, Saudi Arabia)
Article
Critical Factors to Overcome Project Scope Creep in the Oil and Gas Industry: Analytic Hierarchy Process Approach (pages 1-21)
Awadh M. Alkarbi (Abu Dhabi University, UAE), Mian M. Ajmal (Abu Dhabi University, UAE), Anas A. Salameh (Prince Sattam Bin Abdulaziz University, Saudi Arabia)
Article
An Effective Deep Learning Model to Discriminate Coronavirus Disease From Typical Pneumonia (pages 1-16)
Jumana Waleed (Department of Computer Science, College of Science, University of Diyala, Iraq), Ahmad Taher Azar (College of Computer and Information Sciences, Prince Sultan University, Riyadh, Saudi Arabia & Faculty of Computers and Artificial Intelligence, Benha University, Benha, Egypt), Saad Albawi (College of Engineering, University of Diyala, Iraq), Waleed Khaild Al-Azzawi (Department of Medical Instruments Engineering Techniques, Al-Farahidi University, Baghdad, Iraq), Ibraheem Kasim Ibraheem (Computer Engineering Techniques Department, Al-Mustaqbal University College, Hilla, Iraq), Ahmed Alkhayyat (Department of Computer Technical Engineering, College of Technical Engineering, The Islamic University, Najaf, Iraq), Ibrahim A. Hameed (Department of ICT and Natural Sciences, Norwegian University of Science and Technology, Alesund, Norway), Nashwa Ahmad Kamal (Faculty of Engineering, Cairo University, Giza, Egypt)
Article
The Influence of Personality Traits on Intention to Purchase Green Products (pages 1-17)
Quan Minh Vu (Nanhua University, Taiwan), Ying Kai Liao (Nanhua University, Taiwan), Yen Thi (Nanhua University, Taiwan), Giang Nu To Truong (University of Economics, Ho Chi Minh City, Vietnam), Phuong Minh Binh Nguyen (University of Economics, Ho Chi Minh City, Vietnam), Wann-Yih Wu (Nanhua University, Taiwan)
Article
Article
Evaluation of Agricultural Policies and Programmes for Sustainable Future Farming Intensification in Nigeria (pages 1-13)
Yusuff Jelili Amuda (Prince Sultan University Saudi Arabia, Saudi Arabia)
Article
A Comparative Study of Meta-Data-Based Microservice Extraction Tools (pages 1-26)
Kerem Akkaya (Fibabanka, Turkey), Tolga Ovatman (Istanbul Technical University, Turkey)
Article
Improving the Efficiency of a Public Health Service by Designing Its Innovation Management Structure Based on Data Envelopment Analysis (pages 1-17)
Oscar Barros (University of Chile, Santiago, Chile), Ismael Aguilera (University of Chile and Health Ministry, Santiago, Chile)
Article
Procurement 4.0 and Organizational Performance in the Malaysian Construction Industry (pages 1-22)
Khai Loon Lee (Universiti Malaysia Pahang, Malaysia), Afiq Muqri Bin Shaharud-din (Universiti Malaysia Pahang, Malaysia)
Article
Does Islamic Marketing Mix Affect Consumer Satisfaction?: An Analysis of Consumer Perception in the Service Industry (pages 1-13)
Viju Mathew (University of Technology and Applied Sciences, CAS Salalah, Oman)
Article
Islamic Securitization as a Yardstick for Investment in Islamic Capital Markets (pages 1-15)
Shafiqul Hassan (Prince Sultan University, Saudi Arabia), Mohsin Dhali (Prince Sultan University, Saudi Arabia), Saghir Munir Mehar (Northeastern University, USA), Fazluz Zaman (Central Queensland University, Australia)
Article
Transformational Leadership Contributions for Employee Autonomy (pages 1-21)
Alvaro Lopes Dias (TRIE/ECEO, Universidade Lusófona, Portugal and ISCTE, Lisbon University Institute, Portugal), Barbara Pascoal (ISCTE, Lisbon University Institute, Portugal), Leandro Pereira (ISCTE, Lisbon University Institute, Portugal), Renato Costa (ISCTE, Lisbon University Institute, Portugal)
Article
Service Design From Staffing to Outsourcing: Analysis of the Literature From the Last Decade (pages 1-31)
Carlos Hernandez Jerónimo (ISCTE, Lisbon University Institute, Portugal), Leandro Pereira (ISCTE, Lisbon University Institute, Portugal), Renato Costa (ISCTE, Lisbon University Institute, Portugal), Alvaro Lopes Dias (Universidade Lusofona, Portugal & TRIE and ISCTE, Lisbon University Institute, Portugal)
Article
Hybrid Model of Genetic Algorithms and Tabu Search Memory for Nurse Scheduling Systems (pages 1-20)
Adebayo A. Abayomi-Alli (Federal University of Agriculture, Abeokuta, Nigeria), Frances Omoyemen Uzedu (Federal University of Agriculture, Abeokuta, Nigeria), Sanjay Misra (Ostfold University College, Halden, Norway), Olusola O. Abayomi-Alli (Kaunas University of Technology, Lithuania), Oluwasefunmi T. Arogundade (Federal University of Agriculture, Abeokuta, Nigeria)
Article
Professionalism Perception and Client Satisfaction: An Analysis of the Bouncers-Doormen Performance (pages 1-18)
Rui Silva (Instituto Superior de Gestão, Portugal), Ana Amaro (Instituto Superior de Gestão, Portugal), Alvaro Dias (Universidade Lusófona, Portugal and ISCTE-IUL, Portugal)
Article
The Impact of Instagram Influencer Marketing in the Restaurant Industry (pages 1-20)
Catarina Jorge Fonseca Anjos (ISCTE, Lisbon University Institute, Portugal), Susana Marques (ISCTE, Lisbon University Institute, Portugal), Alvaro Dias (TRIE/ECEO, Universidade Lusófona, Portugal and ISCTE, Lisbon University Institute, Portugal)
Article
An Adaptive Neural-Fuzzy Inference System for Prediction of Muscle Strength of Farmers in India: An Approach for E-Healthcare 4.0 Prevention and Analysis (pages 1-21)
Debesh Mishra (SAGE University, Bhopal, India), Suchismita Satapathy (KIIT University (Deemed), Bhubaneswar, India), V. K. Jain (SAGE University, Bhopal, India)
Article
On Modelling Process Aspects With Deontic Event-Calculus (pages 1-19)
Mustafa Hashmi (La Trobe University, Australia)
Article
Management of Regulation and Managerial on Sports Organizations in Indonesia: Relationship Between Institution, Communication, Resources, Disposition, Bureaucracy (pages 1-16)
Suwarno Suwarno (Brawijaya University, Indonesia), Sumartono Sumartono (Brawijaya University, Indonesia), Mardiyono Mardiyono (Brawijaya University, Indonesia), Solimun Solimun (Brawijaya University, Indonesia)
Issue 2
Article
The Impact of COVID-19 on the GCC Construction Industry (pages 1-17)
Tariq Umar (Kingston University, UK)
Issue 3
Issue 4
Issue 5
Issue 6
Volume 12 (2021)
Issue 1
Article
Employee Satisfaction and Gender: A Study of Indian Banks (pages 1-16)
Santosh Dev (Jaypee Institute of Information Technology, Noida, India), Swati Sharma (Jaypee Institute of Information Technology, Noida, India)
Article
The Effectiveness of Credit-to-GDP Gap as a Leading Indicator of Banking Crises in India (pages 17-37)
Javaid Akhter (Aligarh Muslim University, India), Deepak Tandon (International Management Institute, New Delhi, India), Gaurav Kulshreshtha (Aligarh Muslim University, India)
Article
A Study of the Antecedents of e-WOM in Social Commerce Platform (pages 62-76)
Youngkeun Choi (Sangmyung University, South Korea)
Article
A New Approach for Solving the Flow Shop Scheduling Problem Through Neural Network Technique With Known Breakdown Time and Weights of Jobs (pages 77-96)
Harendra Kumar (Gurukula Kangri Vishwavidyalaya, India), Shailendra Giri (Gurukula Kangri Vishwavidyalaya, India)
Article
Human Resources Accounting Disclosure Practices (HRADP): A Review (pages 97-110)
Amit Kumar Arora (KIET Group of Institutions, Delhi-NCR, Ghaziabad, India), Ankit Panchal (KIET Group of Institutions, Delhi-NCR, Ghaziabad, India)
Article
Exploring Enablers of Value Co-Creation in the Healthcare Service Delivery: An Internal Customer Perspective (pages 111-126)
Shefali Srivastava (Asia-Pacific Institute of Management, India)
Article
A Unified Mathematical Model for Stochastic Data Envelopment Analysis (pages 127-141)
Basma E. El-Demerdash (Faculty of Graduate Studies for Statistical Research, Cairo University, Egypt), Assem A. Tharwat (College of Business Administration, American University in the Emirates, UAE), Ihab A. A. El-Khodary (Faculty of Computers and Artificial Intelligence, Cairo University, Egypt)
Issue 2
Article
A Critical Literature Analysis of the Relationships of Marketing and Strategic Planning Under Project Environments (pages 1-24)
Brian J. Galli (Hofstra University, USA), Miriam F. Bongo (Cebu Technological University, Philippines), Kafferine D. Yamagishi (Cebu Technological University, Philippines), Lanndon A. Ocampo (Cebu Technological University, Philippines)
Article
A Prospect on an Intelligent Recommender System (pages 25-43)
Pooja (AIACTR, GGSIPU, Delhi, India & ABES Engineering College, Ghaziabad, India), Vishal Bhatnagar (AIACTR, GGSIPU, Delhi, India)
Article
Electronic Healthcare Records: Indian vs. International Perspective on Standards and Privacy (pages 44-58)
Aashish Bhardwaj (Guru Tegh Bahadur Institute of Technology, India), Vikas Kumar (Chaudhary Bansi Lal University, Bhiwani-127021, Haryana, India)
Article
Implementing Sustainable Procurement Strategy in the Oil and Gas Sector: Analytic Hierarchy Process Approach (pages 59-77)
Mohammed Hasan AlHashmi (Abu Dhabi University, UAE), Mehmood M. Khan (Abu Dhabi University, UAE), Mian M. Ajmal (Abu Dhabi University, UAE)
Article
Explicating Open Innovation Using Service-Dominant Logic: Strategic Implications (pages 78-98)
Nila Armelia Windasari (School of Business and Management, Institut Teknologi Bandung, Indonesia), Fu-ren Lin (Institute of Service Science, National Tsing Hua University, Taiwan)
Article
Role Conflict as Mediator Between Transformational Leadership and Change-Related Outcomes (pages 99-110)
Tim Brouns (Universidad Católica San Antonio de Murcia, Spain), Roxane Rexin (FOM University of Applied Sciences, Germany), Kai Externbrink (FOM University of Applied Sciences, Germany)
Article
An Integrated Swara and QFD Approach to Minimize Mental Stress of Indian Farmers (pages 111-131)
Hullash Chauhan (KIIT University, India), Suchismita Satapathy (KIIT University, India), Ashok K. Sahoo (KIIT University, India)
Article
A New Robust Adaptive Sliding Mode Control for Discrete-Time Systems With Time-Varying State Delay: Application to Diesel Engine Control (pages 132-153)
Chakib Ben Njima (LARATSI Laboratory, National Engineering School of Monastir, University of Monastir, Tunisia), Anouar Benamor (LARATSI Laboratory, National Engineering School of Monastir, University of Monastir, Tunisia), Hassani Messaoud (LARATSI Laboratory, National Engineering School of Monastir, University of Monastir, Tunisia)
Article
Improving the Lifetime of Phase Change Memory by Shadow Dynamic Random Access Memory (pages 154-168)
Bhukya Krishna Priya (National Institute of Technology, Tiruchirappalli, India), N. Ramasubramanian (National Institute of Technology, Tiruchirappalli, India)
Article
Two-Level Grid-Side Converter-Based STATCOM and Shunt Active Power Filter of Variable-Speed DFIG Wind Turbine-Based WECS Using SVM for Terminal Voltage (pages 169-202)
Hazem Hassan Ali (Marg High Institute for Engineering and Modern Technology, Egypt), Nashwa Ahmad Kamal (Electrical Engineering Department, Cairo University, Cairo, Egypt), Ghada Saeed Elbasuony (Electrical Engineering Department, Cairo University, Cairo, Egypt)
Issue 3
Article
End-User-Driven Approach for Regulatory Compliance in the Public Cloud (pages 1-19)
Jitendra Singh (Dyal Singh Evening College, University of Delhi, India), Vikas Kumar (Central University of Haryana, India)
Article
Modeling Service Quality and Satisfaction of Evacuation Center Using Partial Least Squares Structural Equation Modeling (PLS-SEM) (pages 20-33)
Siti Falindah Padlee (Universiti Malaysia Terengganu, Malaysia), Siti Zulaieqa Mohd Hat (Universiti Malaysia Terengganu, Malaysia), Hayatul Safrah Salleh (Universiti Malaysia Terengganu, Malaysia), Siti Nur 'Atikah Zulkiffli (Universiti Malaysia Terengganu, Malaysia)
Article
The Role of Industrial Ecology in Maximizing the Value of the Organization: A Case Study of Mineral Water Industry Organizations of Duhok City, Iraq (pages 34-53)
Nazar Rasheed Nori (Duhok Polytechnic University, Iraq), Sandeep Kumar Gupta (IIMT College of Engineering, India)
Article
Drivers of Social Media Content Marketing in the Banking Sector: A Literature Review (pages 54-72)
Aastha Sawhney (Amity Business School, Amity University, Noida, India), Vandana Ahuja (Amity Business School, Amity University, Noida, India)
Article
A Thirty-Year Bibliometric Analysis on Servitization (pages 73-95)
Luna Leoni (University of Rome Tor Vergata, Italy), Massimo Aria (University of Naples Federico II, Italy)
Article
Classifying Electroencephalogram (EEG) Signals Using BAT-SVM Classifier for Detecting Epilepsy (pages 96-115)
Manal Tantawi (Faculty of Computer and Information Sciences, Ain Shams University, Egypt), Aya Naser (Faculty of Computer and Information Sciences, Ain Shams University, Egypt), Howida Abd-Alfatah Shedeed (Faculty of Computer and Information Sciences, Ain Shams University, Egypt), Mohammed Fahmy Tolba (Faculty of Computer and Information Sciences, Ain Shams University, Egypt)
Article
An Analysis for Selecting Best Smartphone Model by AHP-TOPSIS Decision-Making Methodology (pages 116-137)
Shankha Shubhra Goswami (Indira Gandhi Institute of Technology, India), Dhiren Kumar Behera (Indira Gandhi Institute of Technology, India)
Article
Millimeter Wave Communication Networks: Evolution, Challenges, and Potential Applications (pages 138-153)
Umar Farooq (National Institute of Technology, Srinagar, India), Ghulam Mohammad Rather (National Institute of Technology, Srinagar, India)
Article
Web Service Composition Security: A Three-Dimensions Overview (pages 154-174)
Mohsen Rouached (Bahrain University, Bahrain)
Article
The Capability Maturity Model Integrated as a Market Engineering Maturity Model (pages 175-196)
Daniel Adrian Doss (Jackson State University, USA), Russ Henley (University of West Alabama, USA), David Hughes McElreath (University of Mississippi, USA), Steve L. Mallory (University of Mississippi, USA), Balakrishna Gokaraju (North Carolina A&T State University, USA), Raymond Tesiero (North Carolina A&T State University, USA), Qiuqi Hong (Guangdong University of Finance, China), Linda N. Taylor (Jackson State University, USA)
Issue 4
Article
How to Apply System Analysis and System Thinking to Lean Six Sigma Initiatives (pages 1-25)
Brian J. Galli (Hofstra University, USA), Lincoln C. Wood (University of Otago, New Zealand & Curtin University, Australia)
Article
A Study of the Role of Trust in Sharing Economy in the Tourism Industry (pages 26-38)
Youngkeun Choi (Sangmyung University, South Korea)
Article
The Potential of Social Media in Emerging Supply Chain Management (pages 39-58)
Nermine M. Khalifa (College of Management and Technology, Arab Academy for Science and Technology, Egypt), Mona M. Abd Elghany (College of Management and Technology, Arab Academy for Science and Technology, Egypt), Marwa M. Abd Elghany (College of Management and Technology, Arab Academy for Science and Technology, Egypt)
Article
Analysis of Harvesting Sustainability: A Study on the Indian Agrisector (pages 59-67)
Suchismita Satapathy (KIIT University, India)
Article
On Improving Model Checking of Time Petri Nets and Its Application to the Formal Verification (pages 68-84)
Naima Jbeli (1 RISC Lab, ENIT, Tunis El Manar University, Tunisia), Zohra Sbai (ENIT, Tunis El Manar University, Tunisia & Department of Computer Science, Prince Sattam Bin Abdulaziz University, Saudi Arabia)
Article
Intervention Planning in ITIL Context: Constraint-Based Modeling and Symmetry-Based Filtering Techniques (pages 85-109)
Mounir Ketata (MIRACL, University of Sfax, Tunisia), Zied Loukil (MIRACL, University of Sfax, Tunisia), Faiez Gargouri (MIRACL, University of Sfax, Tunisia)
Article
Dealing With Context Awareness for Service-Oriented Systems: An Ontology-Based Approach (pages 110-131)
Hatim Guermah (IMS Team, ADMIR Laboratory, Rabat IT Center, ENSIAS, Mohammed V University in Rabat, Morocco), Bassma Guermah (TICLab Research Laboratory, International University of Rabat, Morocco), Tarik Fissaa (IMS Team, ADMIR Laboratory, Rabat IT Center, ENSIAS, Mohammed V University in Rabat, Morocco), Hatim Hafiddi (IMS Team, ADMIR Laboratory, Rabat IT Center, ENSIAS, Mohammed V University in Rabat, Morocco), Mahmoud Nassar (IMS Team, ADMIR Laboratory, Rabat IT Center, ENSIAS, Mohammed V University in Rabat, Morocco)
Article
Determinants of Firm Performance in Automotive Industry: Empirical Insights From Malaysia (pages 132-148)
Jalal Rajeh Hanaysha (School of Business, Skyline University College, Sharjah, UAE), Isam Saleh (Al-Zaytoonah University of Jordan, Jordan), Suhaidah Hussain (Faculty of Industrial Management, Universiti Malaysia Pahang, Malaysia), Khai Loon Lee (Faculty of Industrial Management, Universiti Malaysia Pahang, Malaysia), Zahari Abu Bakar (Faculty of Business and Management, DRB-HICOM University of Automotive Malaysia, Malaysia)
Article
A New Nanorobots Movement Control Strategy for Treating Cancer (pages 149-163)
Doaa Ezzat (Ain Shams University, Egypt), Safaa El-Sayed Amin (Ain Shams University, Egypt), Howida A. Shedeed (Ain Shams University, Egypt), Mohamed F. Tolba (Ain Shams University, Egypt)
Article
Statistical Assessment of Ambient Assistive Techniques by Elders to Enhance Their Well Being From Fall Events (pages 164-179)
Elangovan Ramanujam (Department of Information Technology, Thiagarajar College of Engineering, India), S. Padmavathi (Department of Information Technology, Thiagarajar College of Engineering, India)
Issue 5
Article
Services and Their New Realities: Challenges, Opportunities, and Initiatives (pages 1-13)
Pratap Chandra Mandal (Indian Institute of Management, Shillong, India)
Article
Drivers of Performance Indicators for Success of Green SCM Strategy and Sustainability Performance: The Mediator Role Innovation Strategy (pages 14-28)
Ahmad Rajaa Al-Batayneh (The World Islamic Sciences and Education University, Jordan), Amineh A. Khaddam (Amman Arab University, Jordan), Hani Jaza'a Irtaimeh (The World Islamic Sciences and Education University, Jordan), Suliman Raja Al-Batayneh (The University of Jordan, Jordan)
Article
Analytical Evaluation of Food Safety Knowledge and Practices of Street Food Vending in the Philippines (pages 29-52)
Ann Myril Chua Tiu (Cebu Technological University, Philippines), Reciel Ann B. Tanaid (Cebu Technological University, Philippines), Jonash Oropeza Durano (Cebu Technological University, Philippines), Esperanza M. Del Fierro (Cebu Technological University, Philippines), Kafferine D. Yamagishi (Cebu Technological University, Philippines), Maria Esther Medalla (Cebu Technological University, Philippines), Dharyll Prince Abellana (Cebu Technological University, Philippines), Brian J. Galli (Hofstra University, USA), Celbert M. Himang (Cebu Technological University, Philippines), Lanndon Ocampo (Cebu Technological University, Philippines)
Article
Article
Profiting From Digital Transformation?: Combining Data Management and Artificial Intelligence (pages 68-79)
Ulrich Lichtenthaler (ISM International School of Management, Germany)
Article
Ensemble Feature Selection for the Recognition of Human Activities and Postural Transitions on Smartphones (pages 80-101)
Elangovan Ramanujam (Department of Information Technology, Thiagarajar College of Engineering, Madurai, India), S. Padmavathi (Department of Information Technology, Thiagarajar College of Engineering, Madurai, India), L. Amreesh Baskar (Department of Information Technology, Thiagarajar College of Engineering, Madurai, India), P. Niwin (Department of Information Technology, Thiagarajar College of Engineering, Madurai, India)
Article
Talent Management Practices and Competitive Advantage: Evidence From the Jordanian Insurance Sector (pages 102-115)
Yazan Emnawer Al-Haraisa (Tafila Technical University, Department of Business Administration, Jordan), *Noor Al-Ma'aitah (Mutah University, Department of Business Administration, Jordan), Khalaf Al-Tarawneh (Mutah University, Department of Business Administration, Jordan), Ahmad Abuzaid (Mutah University, Department of Business Administration, Jordan)
Article
Empirical Analysis of the Phenomenon of Job Burnout Among Employees in the Banking Sector (pages 116-132)
Theodoros Kalandatzis (National Bank of Greece), Alina Hyz (University of West Attica, Greece)
Article
Standards and Regulatory Compliances for IoT Security (pages 133-147)
Manju Lata (Chaudhary Bansi Lal University, India), Vikas Kumar (Central University of Haryana, India)
Article
A QFD Approach Based on Fuzzy TOPSIS to Reduce the Mental Stress of Farmers: A Case Study of Odisha (pages 148-166)
Hullash Chauhan (KIIT University, India), Suchismita Satapathy (KIIT University, India), Ashok K. Sahoo (KIIT University, India)
Issue 6
Article
Combating Cyber Crime: How Can Technology Intervention Supplement Legal Provisioning? (pages 1-15)
Debasis Neogi (Department of Management, Humanities and Social Sciences, National Institute of Technology, Agartala, India)
Article
A Hybrid Methodology for Dental Hospital Quality Performance Gap Using HOQ and Process Analysis (pages 16-42)
Shamsuddin Ahmed (Faculty of Engineering, Islamic University of Madinah, Saudi Arabia)
Article
Airport Passenger Flow: Contribution of Applied Models to Performance (pages 43-55)
Zineb Edrissi (National High School of Electricity and Mechanics (ENSEM), Hassan II University of Casablanca, Morocco), Zitouni Beidouri (LMPGI Laboratory, Higher School of Technology (EST), Hassan II University of Casablanca, Morocco), Otmane Bouksour (LMPGI Laboratory, Higher School of Technology (EST), Hassan II University of Casablanca, Morocco)
Article
Importance of Marketing Mix Elements in Determining Consumer Purchase Decision in the Retail Market (pages 56-72)
Jalal Rajeh Hanaysha (School of Business, Skyline University College, Sharjah, UAE), Mohammed Emad Al Shaikh (College of Business Administration, Imam Abdulrahman Bin Faisal University, Dmmam, Saudi Arabia), Haitham M. Alzoubi (School of Business, Skyline University College, Sharjah, UAE)
Article
Rapid Response Logistics: Strategies, Models, and Technologies for Effective Supply Chain Management (pages 73-88)
Amandeep Dhaliwal (Manav Rachna International Institute of Research and Studies, India), Shilpa Arora (Manav Rachna International Institute of Research and Studies, India)
Article
Evaluation of Consumer Reviews for adidas Sports Brands Using Data Mining Tools and Twitter APIs (pages 89-104)
Vishu Singhvi (Sir Padampat Singhania University, India), Prateek Srivastava (Sir Padampat Singhania University, India)
Article
An Investigation on Consumer Switching Behavior in an Asian Telecommunication Market (pages 105-125)
Jishnu Bhattacharyya (ABV-Indian Institute of Information Technology and Management, Gwalior, India), Soumyadeep Kundu (Indian Institute of Management, Kozhikode, India), Manoj Kumar Dash (ABV-Indian Institute of Information Technology and Management, Gwalior, India), Shivam Dolhey (ABV-Indian Institute of Information Technology and Management, Gwalior, India)
Article
Organizational Commitment and Its Impact on Job Performance: A Case From Jordan (pages 126-140)
Khalaf Al-Tarawneh (Mutah University, Jordan)
Article
Lean Six Sigma in Finance and Accounting Services for Enhancing Business Performance (pages 141-165)
Pankaj M. Madhani (ICFAI Business School, India)
Article
Customer Purchase Intention Towards Dairy Products: An Empirical Study Through SEM (pages 166-180)
Rajeev Kumar (Banaras Hindu University, India), Dilip Kumar (ICFAI University, Jharkhand, India)
Volume 11 (2020)
Issue 1
Article
Impact and Role of Motivation Theories in Continuous Improvement Environments: A Reflection of Literature (pages 1-13)
Brian J. Galli (Department of Engineering, Hofstra University, Hempstead, USA)
Article
Applying Interval Fuzzy Petri Net to Failure Analysis (pages 14-30)
Lajmi Fatma (The National Engineering School of Monastir(ENIM), Monastir, Tunisia), Jalel Ghabi (High Institute of Applied Sciences and Technology of Kairouan, Kairouan, Tunisia), Hedi Dhouibi (High Institute of Applied Sciences and Technology of Kairouan, Kairouan, Tunisia)
Article
Service Sector Performance, Industry and Growth in Nigeria (pages 31-45)
Oluseun A Ishola (Centre for Management Development, Ibadan, Nigeria), Modinat O Olusoji (Centre for Management Developement, Lagos, Nigeria)
Article
Applying ISPAR Model of Service Dominant Logic on Mentoring a Part of Training and Development Function of HRM Functions (pages 46-54)
Taimoor Basharat (University of Management and Technology, Lahore, Pakistan)
Article
Handoff Schemes in Mobile Environments: A Comparative Study (pages 55-72)
Libin Thomas (Christ (Deemed to be University), Bengaluru, India), J Sandeep (Christ (Deemed to be University), Bengaluru, India), Bhargavi Goswami (Christ (Deemed to be University), Bengaluru, India), Joy Paulose (Christ (Deemed to be University), Bengaluru, India)
Article
Economic Decision-Making in Private Corporations Versus Public Sector: How to Compare Both Sectors (pages 73-98)
Brian J. Galli (Department of Engineering, Hofstra University, Hempstead, USA)
Article
An Overview of the IoT Coordination Challenge (pages 99-115)
Radia Belkeziz (Cadi Ayyad University, Marrakech, Morocco), Zahi Jarir (1LISI Laboratory, Computer Science Department, Faculty of Sciences, Cadi Ayyad University, Marrakech, Morocco)
Article
Comprehensive Contemplation of Probabilistic Aspects in Intelligent Analytics (pages 116-141)
Neeti Sangwan (USICT, GGS Indraprastha University and MSIT, New Delhi, India), Vishal Bhatnagar (Department of Computer Science and Engineering, Ambedkar Institute of Advanced Communication Technologies and Research, New Delhi, India)
Article
Ensuring the Success of Management Accounting Change in IT Departments of Public Organizations (pages 142-156)
Christoph Ertl (Technical University of Munich, Munich, Germany), Alexander Herzfeldt (Technical University of Munich, Munich, Germany), Sebastian Floerecke (University of Passau, Passau, Germany), Helmut Krcmar (Technical University of Munich, Munich, Germany)
Article
Agile Innovation: The Complementarity of Design Thinking and Lean Startup (pages 157-167)
Ulrich Lichtenthaler (ISM International School of Management, Cologne, Germany)
Issue 2
Special Issue on Emerging Technologies in Computer Science: Part I
Guest Editorial Preface
Ahmad Taher Azar (Faculty of Computers and Artificial Intelligence, Benha University, Benha, Egypt & College of Engineering, Prince Sultan University, Riyadh, Kingdom of Saudi Arabia)
Article
Identification of Telecom Volatile Customers Using a Particle Swarm Optimized K-Means Clustering on Their Personality Traits Analysis (pages 1-15)
Abdelsadeq Khamis Elfergany (Faculty of Computers and Information, Beni-Suef University, Beni-Suef, Egypt), Ammar Adl (Faculty of Computers and Information, Beni-Suef University, Beni-Suef, Egypt)
Article
A New Intra Fine-Tuning Method Between Histopathological Datasets in Deep Learning (pages 16-40)
Nassima Dif (EEDIS Laboratory, Djillali Liabes University, Sidi Bel Abbes, Algeria), Zakaria Elberrichi (EEDIS Laboraory, Djillali Liabes University, Sidi Bel Abbes, Algeria)
Article
Deep Learning in Plant Diseases Detection for Agricultural Crops: A Survey (pages 41-58)
Mohamed Loey (Benha University, Benha, Egypt), Ahmed ElSawy (Benha University, Benha, Egypt), Mohamed Afify (Benha University, Benha, Egypt)
Article
Bio-CAPTCHA Voice-Based Authentication Technique for Better Security and Usability in Cloud Computing (pages 59-79)
Omar Ahmed Hedaia (Faculty of Computers and Artificial Intelligence, Benha University, Benha, Egypt), Ahmed Shawish (Faculty of Computers and Information Science, Ain Shams University, Cairo, Egypt), Essam H Houssein (Faculty of Computers and Information, Minya University, Minia, Egypt), Hala Zayed (Computers and Artificial Intelligence, Benha University, Benha, Egypt)
Article
Distributed Approach to Process Satellite Image Edge Detection on Hadoop Using Artificial Bee Colony (pages 80-94)
Tapan Sharma (Amity University, Uttar Pradesh, India), Vinod Shokeen (Amity University, Uttar Pradesh, India), Sunil Mathur (Maharaja Agrasen Institute of Technology, Rohini, Delhi, India)
Article
Developing the Assessment Questions Automatically to Determine the Cognitive Level of the E-Learner Using NLP Techniques (pages 95-110)
Deena G. (Sathyabama University, Chennai, Tamil Nadu, India), Raja K. (Dhaanish Ahmed College of Engineering, Chennai, India), Nizar Banu P.K. (CHRIST (Deemed to be University), Bangalore, Karnataka, India), Kannan K. (AudiSankara College of Engineering and Technology, Gudur, Nellore, India)
Issue 3
Special Issue on Emerging Technologies in Computer Science: PART II
Guest Editorial Preface
Ahmad Taher Azar (Robotics and Internet-of-Things Lab (RIOTU), Prince Sultan University, Riyadh, Saudi Arabia & Faculty of Computers and Artificial Intelligence, Benha University, Egypt)
Article
An Efficient Methodology for Resolving Uncertain Spatial References in Text Documents (pages 1-17)
Raja K. (Dhaanish Ahmed College of Engineering, Chennai, India), Kanagavalli V. R. (Sri Sai Ram Engineering College, Chennai, India), Nizar Banu P. K. (Christ University (Deemed), Bangalore, India), Kannan K. (Audisankara College of Engineering and Technology, Nellore, India)
Article
A Survey on Blood Image Diseases Detection Using Deep Learning (pages 18-32)
Mohamed Loey (Benha University, Egypt), Mukdad Rasheed Naman (Benha University, Egypt), Hala Helmy Zayed (Benha University, Egypt)
Article
Tracking How a Change in a Telecom Service Affects Its Customers Using Sentiment Analysis and Personality Insight (pages 33-46)
Ammar Adl (Faculty of Computers and Information, Beni-Suef University, Egypt), Abdelsadeq Khamis Elfergany (Faculty of Computers and Information, Beni-Suef University, Egypt)
Article
Withdrawal Prediction Framework in Virtual Learning Environment (pages 47-64)
Fedia Hlioui (Multimedia Information System and Advanced Computing Laboratory, University of Sfax, Sfax, Tunisia), Nadia Aloui (CCSE Department SWE, Jeddah University, Saudi Arabia & University of Sfax, Tunisia & ISIMS, Sfax, Tunisia), Faiez Gargouri (Multimedia Information System and Advanced Computing Laboratory, University of Sfax, Sfax, Tunisia)
Article
Occluded Object Tracking System (OOTS) (pages 65-81)
Rawan Fayez (Modern Academy for Computer Science and Management, Egypt), Mohamed Taha Abd Elfattah Taha (Computer Science Department, Faculty of Computers and Informatics, Benha University, Benha, Egypt), Mahmoud Gadallah (Modern Academy for Computer Science and Management, Egypt)
Issue 4
Article
Organizational Design for Performance Management in State-Owned Enterprises (pages 1-25)
Neeta Baporikar (Independent Researcher & Consultant, SP Pune University, India), Isaac Okoth Randa (Namibia University of Science and Technology, Namibia)
Article
Trust Management: Social vs. Digital Identity (pages 26-44)
Vikas Kumar (Chaudhary Bansi Lal University, Bhiwani, India), Prasann Pradhan (Shri Venkateshwara University, Gajraula, India)
Article
A Fuzzy Logic-Based Model for Classifying Software Modules in Order to Achieve Dependable Software (pages 45-57)
Subhashis Chatterjee (Indian Institute of Technology, Dhanbad, India), Bappa Maji (Indian Institute of Technology, Dhanbad, India)
Article
Modified Ranking With Temporal Association Rule Mining in Supply Chains (pages 58-71)
Reshu Agarwal (Amity Institute of Information Technology, Amity University, Noida, India)
Article
Humanitarian Efficiency and Role of Relief Workers: Testing a Competency-Based Approach (pages 72-86)
Yamini Meduri (Vignana Jyothi Institute of Management, India & Koneru Lakshmaiah Educational Foundation, India), Srinivasa Rao D. (Koneru Lakshmaiah Education Foundation, India)
Article
Deploying Cloud-Based Healthcare Services: A Holistic Approach (pages 87-100)
Vikas Kumar (Chaudhary Bansi Lal University, Bhiwani, India), Aashish Bhardwaj (Guru Tegh Bahadur Institute of Technology, India)
Article
Being Spiritually Green: Investigating the Impact of Spiritually Motivated Environmentalism on Green Purchasing Intentions (pages 101-121)
Nitika Sharma (Department of Commerce, Delhi University, India), Madan Lal (Department of Commerce, Delhi University, India), Pankaj Deshwal (Netaji Subhas University of Technology, India)
Article
Smart Home in Private Households: Status Quo, Discussion, and New Insights (pages 122-136)
Oliver Werth (Leibniz Universtät Hannover, Germany), Nadine Guhr (Technische Hochschule Ostwestfalen-Lippe, Germany), Michael H. Breitner (Leibniz Universität Hannover, Germany)
Article
A Novel Approach for Solving a Fully Rough Multi-Level Quadratic Programming Problem and Its Application (pages 137-165)
A. A. Abohany (Kafrelsheikh University, Egypt), Rizk Masoud Rizk-Allah (Menoufia University, Egypt), Diana T. Mosa (Kafrelsheikh University, Egypt), Aboul Ella Hassanien (Cairo Unversity, Egypt)
Article
The Legal Dilemma in Governing the Privacy Right of E-Commerce Users: Evidence From the USA Context (pages 166-187)
Mohamad Albakjaji (Prince Sultan University, Saudi Arabia), Jackson Adams (University of Essex, UK), Hala Almahmoud (Prince Mohammad Bin Fahad University, Saudi Arabia), Amer Sharafaldean Al Shishany (The Hashemite University, Jordan)
Volume 10 (2019)
Issue 1
Article
The Value of Marketing in Project Environments from Three Key Perspectives (pages 1-18)
Brian J. Galli (Assistant Professor and Graduate Program Director, Master of Science in Engineering Management Industrial Engineering, Hofstra University, USA)
Article
Critical Thinking of Human Resources in the Goal: A Research Note (pages 19-29)
Brian J. Galli (Assistant Professor and Graduate Program Director, Master of Science in Engineering Management Industrial Engineering, Hofstra University, USA)
Article
Moving from Waterfall to Agile: Perspectives from IT Portuguese Companies (pages 30-43)
Fernando Almeida (Polytechnic Institute of Gaya, V.N. Gaia, Portugal), Jorge Simões (Polytechnic Institute of Gaya, V.N. Gaia, Portugal)
Article
Analysis of Strategic Human Resource Management Practices in Small and Medium Enterprises of South Asia (pages 44-61)
A. Anjum (Glorious Sun School of Business and Management, Donghua University Shanghai, China), X. Ming (Glorious Sun School of Business and Management, Donghua University Shanghai, China), Lilian Consuelo Mustelier Puig (Glorious Sun School of Business and Management, Donghua University Shanghai, China)
Article
The Indicators of the Corporate Social Responsibility: A Search for Efficiency or a Concern for Legitimacy Towards Stakeholders? A Proposed Explanatory Model (pages 62-76)
Abdelkarim Asdiou (ENCG-Casablanca, Hassan II University, Casablanca, Morocco), Bouchaib Mokhtari (ENCG-Settat, Hassan Premier University, Casablanca, Morocco)
Issue 2
Article
An Empirical Analysis of an Organizational Continuum in a Japanese Accounting Cloud Service (pages 1-21)
Yutaka Mizuno (Graduate School of Engineering, Nagoya Institute of Technology, Nagoya, Japan), Nobutaka Odake (Graduate School of Engineering, Nagoya Institute of Technology, Nagoya, Japan)
Article
How Does Complexity Affect the Relationship Between Supply Chain Integration and Firm Performance?: A Conceptual Framework (pages 22-37)
Errassafi Mohamed (ENCG Settat-Hassan 1 University, Settat, Morocco), Abbar Hassan (ENCG Settat-Hassan 1 University, Settat, Morocco)
Article
Multimodal Sentiment Analysis: A Survey and Comparison (pages 38-58)
Ramandeep Kaur (Guru Kashi University, Talwandi Sabo, India), Sandeep Kautish (Guru Kashi University, Talwandi Sabo, India)
Article
Issue 3
Article
Economic Decision-Making and the Impact of Risk Management: How They Relate to Each Other (pages 1-13)
Brian J. Galli (Assistant Professor and Graduate Program Director, Master of Science in Engineering Management Industrial Engineering, Hofstra University, USA), Gabrielle Battiloro (Long Island University - Post, Brookville, USA)
Article
Software Cost Estimation: A State-of-the-Art Statistical and Visualization Approach for Missing Data (pages 14-31)
Panagiota Chatzipetrou (Department of Informatics, CERIS, Örebro University School of Business, Örebro, Sweden)
Article
A Comprehensive Survey on Privacy and Security Issues in Cloud Computing, Internet of Things and Cloud of Things (pages 32-44)
Syrine Sahmim Ep Guerbouj (National School of Computer Science (ENSI), Manouba University, Tunisia), Hamza Gharsellaoui (National Engineering School of Carthage (ENICarthage), Carthage University, Tunisia & National Institute of Applied Sciences and Technology (INSAT), Carthage University, Tunisia & Khurmah University College, Taif University KSA, Saudi Arabia), Sadok Bouamama (Higher College of Technology (DMC), Dubai, UAE)
Article
Students Perception Re-Learning Challenges (pages 45-62)
Neeta Baporikar (Namibia University of Science and Technology, Windhoek, Namibia & University of Pune, Pune, India), Lucia Sauti (University of Namibia, Windhoek, Namibia)
Article
Examining Employability Skills for Healthcare Services in India: A Descriptive Literature Review (pages 63-79)
Swati Sisodia (G.D. Goenka University, Gurugram, India), Neetima Agrawal (Amity University, Nodia, India)
Issue 4
Article
Deriving Information System Security and Privacy From Value Cocreation Theory: Case Study in the Financial Sector (pages 1-25)
Christophe Feltus (Luxembourg Institute of Science and Technology, Esch-sur-Alzette, LU)
Article
Continuous Improvement Maturity Models: How to View Them Effectively (pages 26-38)
Brian J. Galli (Assistant Professor and Graduate Program Director, Master of Science in Engineering Management Industrial Engineering, Hofstra University, USA)
Article
Article
Dynamic-Based Clustering for Replica Placement in Data Grids (pages 58-80)
Rahma Souli Jbali (National Engineering School of Tunis, Tunis El Manar University, Tunisia), Minyar Sassi Hidri (Deanship of Preparatory Year and Supporting Studies, Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia), Rahma Ben-Ayed (National Engineering School of Tunis, Tunis El Manar University, Tunisia)
Article
An Extended Attribute-Based Access Control (ABAC) Model for Distributed Collaborative Healthcare System (pages 81-94)
Rabie Barhoun (Hassan II University, Faculty of science Ben M'sik, Casablanca, Morocco), Maryam Ed-daibouni (Hassan II University, Faculty of Science Ben M'sik, Casablanca, Morocco), Abdelwahed Namir (Hassan II University, Faculty of Science Ben M'sik, Casablanca, Morocco)
Volume 9 (2018)
Issue 1
Article
A Conceptual Model for the Implementation of Lean Product Development (pages 1-9)
Daniel Aikhuele (Faculty of Manufacturing Engineering, Universiti Malaysia Pahang, Pekan, Malaysia), Faiz Turan (Faculty of Manufacturing Engineering, Universiti Malaysia Pahang, Pekan, Malaysia)
Article
An Investigation and Classification of ERP Project Managers' Required Skills (pages 10-23)
Mohsen Sadegh Amalnik (School of Industrial Engineering, College of Engineering, University of Tehran, Tehran, Iran), Ahad Zare Ravasan (Department of Information Technology Management, Mehralborz Institute of Higher Education, Tehran, Iran)
Article
E-Service Performance of Apparel E-Retailing Websites: A Longitudinal Assessment (pages 24-40)
Jung-Hwan Kim (Department of Retailing, College of Hospitality, Retail and Sport Management, University of South Carolina, Columbia, SC, USA), Minjeong Kim (Indiana University Bloomington, Bloomington, IN, USA), Sharron J. Lennon (Indiana University Bloomington, Bloomington, IN, USA)
Article
Using Marketing to Implement a Strategic Plan: Reflection of Practiced Literature (pages 41-54)
Brian J. Galli (Assistant Professor and Graduate Program Director, Master of Science in Engineering Management Industrial Engineering, Hofstra University, USA)
Article
GPS Patents and Their Effects on Our Future and Rights (pages 55-67)
Chloe S. Margulis (University of Minnesota Law School, Minneapolis, MN, USA), Brian J. Galli (Assistant Professor and Graduate Program Director, Master of Science in Engineering Management Industrial Engineering, Hofstra University, USA)
Issue 2
Special Issue on Back Stage Techniques in Servitization
Guest Editorial Preface
Peter Geczy (National Institute of Advanced Industrial Science and Technology (AIST), Tokyo, Japan), Robert Stahlbock (University of Hamburg, Hamburg, Germany), Gary M. Weiss (Fordham University, New York City, NY, USA), Mahmoud Abou-Nasr (Ford Motor Company, Dearborn, MI, USA), David Baglee (University of Sunderland, Sunderland, UK), Chris Bowerman (University of Sunderland, Sunderland, UK)
Article
Efficient Approximation Algorithms for Minimum Dominating Sets in Social Networks (pages 1-32)
Traian Marius Truta (Computer Science Department, College of Informatics, Northern Kentucky University, Highland Heights, USA), Alina Campan (Computer Science Department, College of Informatics, Northern Kentucky University, Highland Heights, USA), Matthew Beckerich (Computer Science Department, College of Informatics, Northern Kentucky University, Highland Heights, USA)
Article
Identification of Candidate Genes Responsible for Age-related Macular Degeneration using Microarray Data (pages 33-60)
Yuhan Hao (Fordham University, New York City, USA), Gary M. Weiss (Fordham University, New York City, USA), Stuart M Brown (NYU School of Medicine, New York City, USA)
Article
Self-Organizing Map Convergence (pages 61-84)
Robert Tatoian (Department of Computer Science and Statistics, University of Rhode Island, Kingston, USA), Lutz Hamel (Department of Computer Science and Statistics, University of Rhode Island, Kingston, USA)
Article
Improvement of Measurement Contribution for Asset Characterization in Complex Engineering Systems by an Iterative Methodology (pages 85-103)
Giulio D'Emilia (University of L'Aquila, L'Aquila, Italy), Antonella Gaspari (University of L'Aquila, L'Aquila, Italy), Diego Pascual Galar (Lulea University of Technology, Lulea, Sweden)
Article
Internet of Things in Asset Management: Insights from Industrial Professionals and Academia (pages 104-119)
Sini-Kaisu Kinnunen (School of Business and Management, Lappeenranta University of Technology, Lappeenranta, Finland), Antti Ylä-Kujala (School of Business and Management, Lappeenranta University of Technology, Lappeenranta, Finland), Salla Marttonen-Arola (Faculty of Engineering and Advanced Manufacturing, University of Sunderland, Sunderland, UK), Timo Kärri (School of Business and Management, Lappeenranta University of Technology, Lappeenranta, Finland), David Baglee (Faculty of Engineering and Advanced Manufacturing, University of Sunderland, Sunderland, UK)
Issue 3
Article
Contribution of New Technologies in the Relationship Between the Governance and the Social Responsibility at the Moroccan University (pages 1-13)
Youmna El Hissi (Computer, Network, Mobility and Modeling Laboratory, Casablanca, Morocco), Zakaria Benjouid (Laboratory for Research in Economics and Public Action (LAREAP) FSJES, Hassan 1st University, Settat, Morocco), Abdelkrim Haqiq (Hassan 1st University, Faculty of Sciences and Technology, Settat, Morocco), Leila Loukili Idrissi (Laboratory of Research in Sciences and Technology of Health, Casablanca, Morocco)
Article
Cognitive Biases, Risk Perception, and Individual's Decision to Start a New Venture (pages 14-29)
Salma Zaiane (Faculty of Economics and Management Sciences of Tunis, Tunis, Tunisia), Fatma Ben Moussa (Faculty of Economics and Management Sciences of Tunis, Tunis, Tunisia)
Article
The Bank's Regional Director's Emotional Bias and the Bank's Performance (pages 30-47)
Yasmine Souissi (Faculty of Economic Science and Management, Sfax, Tunisia), Mohamed Ali Azouzi (Faculty of Management, Mahdia, Tunisia), Anis Jarboui (Higher Institute of Business Administration, Sfax, Tunisia)
Article
Cooperation in Incremental Innovation Activities: An Empirical Analysis of Moroccan Firms (pages 48-61)
Rachid Sadgui (Department of Economics, Moulay Ismail University, Meknes, Morocco), Mohamed Benchekara (Department of Economics, Moulay Ismail University, Meknes, Morocco)
Article
An Integrated QFD-TOPSIS Approach for Supplier Selection Under Fuzzy Environment: A Case of Detergent Manufacturing Industry (pages 62-81)
Bentolhoda Rahpeyma (Department of Industrial Engineering, Shiraz Branch, Islamic Azad University, Shiraz, Iran), Mahnaz Zarei (Department of Industrial Engineering, Shiraz Branch, Islamic Azad University, Shiraz, Iran)
Article
Risks Related to Lean Six Sigma Deployment and Sustainment Risks: How Project Management Can Help (pages 82-105)
Brian J. Galli (Assistant Professor and Graduate Program Director, Master of Science in Engineering Management Industrial Engineering, Hofstra University, USA)
Article
The AHP Method for the Evaluation and Selection of Complementary Products (pages 106-115)
Chaimae Lamaakchaoui (University Abdelmalek Essaadi, Tangier, Morocco), Abdellah Azmani (University Abdelmalek Essaadi, Tangier, Morocco), Mustapha El Jarroudi (University Abdelmalek Essaadi, Tangier, Morocco)
Issue 4
Article
A Research Study on How Project Management Can Help Improve Lean Six Sigma: A Proposed Approach (pages 1-25)
Brian J. Galli (Assistant Professor and Graduate Program Director, Master of Science in Engineering Management Industrial Engineering, Hofstra University, USA)
Article
What Human Resource Management Can Teach The Goal: A Research Note (pages 26-36)
Brian J. Galli (Assistant Professor and Graduate Program Director, Master of Science in Engineering Management Industrial Engineering, Hofstra University, USA)
Article
Scheduling Analysis and Strategic Service Planning for Optimum Operation of Two Parallel Machines Under Effect of Sequencing: A Case Study of a Manufacturing Company in a Job-Shop Environment (pages 57-72)
Mojtaba Nedaei (Department of Energy Engineering, Faculty of Environment and Energy, Science and Research Branch, Islamic Azad University, Tehran, Iran & Department of Management and Engineering, University of Padova, Italy)
Article
Service Recovery, Perceived Fairness, and Customer Satisfaction in the Telecoms Sector in Ghana (pages 73-89)
Masud Ibrahim (Jiangsu University, Zhenjiang, China), Ssendiwal Abdallahamed (Reckon Concepts LLC, Kampala, Uganda), Diyawu Rahman Adam (Garden City University College, Kumasi, Ghana)
Volume 8 (2017)
Issue 1
Article
Optimized Image Retrieval System in Oracle DBMS (pages 1-17)
Kaouther Zekri (ENIT, Tunis, Tunisia), Amel Grissa Touzi (FST, ENIT, Tunis, Tunisia), Noureddine Ellouze (ENIT, Tunis, Tunisia)
Article
Descriptive Content Analysis on E-Service Research (pages 18-31)
Jung-Hwan Kim (Department of Retailing, College of Hospitality, Retail and Sport Management, University of South Carolina, Columbia, SC, USA), Sharron J. Lennon (Department of Apparel Merchandising and Interior Design, Indiana University, Bloomington, IN, USA)
Article
Towards the Functional Roles of an Innovation Laboratory as a Platform for Innovation: An Observational Approach (pages 32-49)
Atia Bano Memon (Department of Computer Science, University of Leipzig, Leipzig, Germany), Kyrill Meyer (Institute for Applied Informatics, University of Leipzig, Leipzig, Germany)
Article
A Nature-Inspired Metaheuristic Cuckoo Search Algorithm for Community Detection in Social Networks (pages 50-62)
Ramadan Babers (Helwan University, Helwan, Egypt, and Scientific Research Group in Egypt (SRGE), Egypt), Aboul Ella Hassanien (Cairo University, Giza, Egypt, and Scientific Research Group in Egypt (SRGE), Egypt)
Article
Perceptual Metrics Quality: Comparative Study for 3D Static Meshes (pages 63-80)
Nessrine Elloumi (Higher Institute of Biotechnology, Sfax, Tunisia), Habiba Loukil Hadj Kacem (ISGI, Sfax, Tunisia), Nilanjan Dey (Department of Information Technology, Techno India College of Technology, Kolkata, India), Amira S. Ashour (Computers and Information Technology College, Tanta, EG), Med Salim Bouhlel (Unit Sciences and Technologies of Image and Telecommunications (SETIT), Sfax, Tunisia)
Issue 2
Special Issue Management Engineering and Economics Strategies
Guest Editorial Preface
Ahmed Rhif (Higher Institute of Applied Sciences and Technology of Kairouan (ISSATkr), Kairouan, Tunisia)
Article
High-Growth SMEs: A Specific Research Object (pages 1-11)
Mohamed El Hakioui (Cadi Ayyad University, Marrakesh, Morocco), Abdenbi Louitri (Cadi Ayyad University, Marrakesh, Morocco)
Article
Investigation of Customer Knowledge Management: A Case Study Research (pages 12-22)
Menatalla Kaoud (Laboratoire d'Economie et de Management de Nantes Atlantique (LEMNA), Université de Nantes, Nantes, France)
Article
Customers' Personal Trust Perception in Automotive Repair Services: The Tunisian Context (pages 23-33)
Manel Ben Ayed (Marketing Research Laboratory (LRM), Faculty of Economics and Management Sciences of Sfax (FSEG-Sfax), University of Sfax, Tunisia)
Article
An Endogenous Switching Model to Poverty Dynamic Assessment in Tunisia: A New Proposal (pages 34-42)
Amal Jmaii (Faculty of Economic Sciences and Management of Tunis, Tunis, Tunisia)
Article
IFRS, Information Asymmetry and Growth Opportunities (pages 43-60)
Hela Turki (Department of Accounting, University of Sfax, Tunisia), Sonda Wali (Department of Accounting, University of Sfax, Tunisia), Younes Boujelbene (Department of Accounting, University of Sfax, Tunisia)
Article
The Phenomenon of High-Growth SMEs (Gazelles), Part 2: A Conceptual Model and Research Agenda (pages 61-78)
Redouane Guilmi (Hassan Premier University, Settat, Morocco & ENCG-Settat, Settat, Morocco), Bouchaib Mokhtari (Hassan Premier University, Settat, Morocco & ENCG-Settat, Settat, Morocco), Badia Oulhadj (Hassan Premier University, Settat, Morocco & ENCG-Settat, Settat, Morocco)
Article
Empirical Analysis of the Relationship Between Energy Consumption, CO2 Emissions and Economic Growth in Tunisia (pages 79-90)
Sana Essaber Jouini (Laboratoire d'Economie et de Gestion Industrielle (LEGI), Tunisia Polytechnic School, University of Carthage, Tunis, Tunisia & ISCAE, University of Manouba, Tunis, Tunisia), Etidel Labidi (Laboratoire d'Economie et de Gestion Industrielle (LEGI), Tunisia Polytechnic School, University of Carthage, Tunis, Tunisia & ESCT, University of Manouba, Tunis, Tunisia)
Issue 3
Article
Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India (pages 1-20)
Rajat Gera (Department of Management and Commerce, Manav Rachna University, Faridabad, Haryana, India), Sanjiv Mittal (University School of Management Studies, GGS Indraprastha University, New Delhi, India), Dharminder Kumar Batra (International Management Institute, New Delhi, India), B Prasad (Department of Management and Commerce. Manav Rachna University, Faridabad, Haryana, India)
Article
Pareto Optimal Solution Selection for a Multi-Site Supply Chain Planning Problem Using the VIKOR and TOPSIS Methods (pages 21-39)
Houssem Felfel (Mechanics, Modeling and Production Laboratory, National Engineering School of Sfax (ENIS), University of Sfax, Sfax, Tunisia), Omar Ayadi (Mechanics, Modeling and Production Laboratory, National Engineering School of Sfax (ENIS), University of Sfax, Sfax, Tunisia), Faouzi Masmoudi (Mechanics, Modeling and Production Laboratory, National Engineering School of Sfax (ENIS), University of Sfax,Sfax, Tunisia)
Article
Understanding the Mediation Effect of Cloud Computing Adoption in Indian Organization: Integrating TAM-TOE- Risk Model (pages 40-59)
Rakesh Raut (NITIE, Mumbai, India), Pragati Priyadarshinee (NITIE, Mumbai, India), Manoj Jha (NITIE, Mumbai, India)
Article
On the Use of Similarity or Query Languages in Cloud Discovery Based on Ontology (pages 60-78)
Rawand Guerfel (ENIT, Université de Tunis El Manar, Tunis, Tunisia), Zohra Sbaï (ENIT, Tunis, Tunisia), Rahma Ben Ayed (ENIT, Université de Tunis El Manar, Tunis, Tunisia)
Article
Big Data and Analytics: Why an IT Organization Requires Dedicated Roles to Drive Sustainable Competitive Advantage (pages 79-92)
Dominik Krimpmann (FOM University of Applied Sciences, Essen, Germany), Anna Stühmeier (University of Duisburg-Essen, Duisburg, Germany)
Article
An Adaptive Overload Detection Policy Based on the Estimator Sn in Cloud Environment (pages 93-107)
Minu Bala (Department of CS & IT, University of Jammu, Jammu, India), Devanand Padha (Department of CS & IT, Central University of Jammu, Jammu, India)
Article
A Study of Development and Formation of Personal Information Trust Service in Japan (pages 108-129)
Yutaka Mizuno (Graduate School of Engineering, Nagoya Institute of Technology, Nagoya, Japan), Nobutaka Odake (Graduate School of Engineering, Nagoya Institute of Technology, Nagoya, Japan)
Issue 4
Article
A Generalized Framework for E-Contract (pages 1-18)
Biswajit Tripathy (Department of CSE, BPUT, Rourkela, India), Jibitesh Mishra (Department of CSA, College of Engineering &Technology, Bhubaneswar, India)
Article
Organization Communiqué Effect on Job Satisfaction and Commitment in Namibia (pages 19-41)
Neeta Baporikar (HP-GSB, Namibia University of Science and Technology, Namibia)
Article
Ivory Coast: The Impacts of Artisanal Gold Mining on Local Livelihoods and the Mining Industry (pages 42-55)
Kouame Joseph Arthur Kouame (School of Civil and Environmental Engineering, University of Science and Technology Beijing, Beijing, China), Kouakou Alphonse Yao (Department of Mines and Mining Environmental Engineering, Polytechnic National Institute- Felix Houphouet-Boigny (INP-HB), Abidjan, Côte d'Ivoire), Fuxing Jiang (School of Civil and Environmental Engineering, University of Science and Technology Beijing, Beijing, China), Yu Feng (Department of Civil Engineering, University of Toronto, Toronto, Canada), Sitao Zhu (School of Civil and Environmental Engineering, University of Science and Technology Beijing, Beijing, China)
Article
A CRM Process Model for Agent-Based Simulation (pages 56-82)
Hichem Benaissa Anouar Badsi (ESI (Ecole Nationale Supérieure d'Informatique), Algiers, Algeria), Abdessamed Rdess Ghomari (ESI (Ecole Nationale Supérieure d'Informatique), Algiers, Algeria), Leila Zemmouchi-Ghomari (University of Sciences and Technology Houari Boumediene (USTHB), Algiers, Algeria)
Article
Quality Evaluation of Health Care Establishment Utilizing Fuzzy AHP (pages 83-120)
Mohammad Azam (Department of Community Medicine, Career Institute of Medical Sciences & Hospital, Lucknow, India), Mohamed Rafik Noor Mohamed Qureshi (Industrial Engineering Department, College of Engineering, King Khalid University, Abha, Saudi Arabia), Faisal Talib (Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University, Aligarh, India)
Volume 7 (2016)
Issue 1
Article
Mining and Analysis of Periodic Patterns in Weighted Directed Dynamic Network (pages 1-26)
Anand Gupta (Department of Computer Engineering, Netaji Subhas Institute of Technology, New Delhi, India), Hardeo Kumar Thakur (Department of Computer Engineering, Netaji Subhas Institute of Technology, New Delhi, India), Anshul Garg (Department of Information Technology, Netaji Subhas Institute of Technology, New Delhi, India), Disha Garg (Department of Information Technology, Netaji Subhas Institute of Technology, New Delhi, India)
Article
CTL Model Checking of Web Services Composition based on Open Workflow Nets Modeling (pages 27-42)
Zohra Sbaï (ENIT, Tunis, Tunisia), Rawand Guerfel (ENIT, Tunis, Tunisia)
Article
Bangla and Oriya Script Lines Identification from Handwritten Document Images in Tri-script Scenario (pages 43-60)
Sk Md Obaidullah (Aliah University, Kolkata, India), Chayan Halder (West Bengal State University, Kolkata, India), Nibaran Das (Jadavpur University, Kolkata, India), Kaushik Roy (West Bengal State University, Kolkata, India)
Article
The Role of OSS in Development of Software Industry in Developing Countries with Weak Intellectual Property Rights (pages 61-78)
Nasrin Dastranj (Tarbiat Modares University, Tehran, Iran), Sepehr Ghazinoory (Tarbiat Modares University, Tehran, Iran), Fatemeh Saghafi (University of Tehran, Tehran, Iran), Mona Rashidirad (University of Brighton, UK)
Issue 2
Article
The Compensation Benefit of ITIL® Skills and Certifications (pages 1-15)
Stuart Diaz Galup (Florida Atlantic University, Davie, FL, USA), Ronald Dattero (Missouri State University, Springfield, MO, USA), Jing Quan (Department of Information and Decision Sciences, Perdue School of Business, Salisbury University, Salisbury, MD, USA)
Article
A Study on Adoption of Employee Welfare Schemes in Industrial and Service Organisations: In Contrast with Public and Private Sectors (pages 16-33)
Chandra Sekhar Patro (Department of Management Studies, GVP College of Engineering (Autonomous), Visakhapatnam, India)
Article
Student Learning and Information Technology Nexus (pages 34-45)
Neeta Baporikar (HP-GSB, Namibia University of Science and Technology, Namibia)
Article
Replication and Resubmission Based Adaptive Decision for Fault Tolerance in Real Time Cloud Computing: A New Approach (pages 46-60)
Prasenjit Kumar Patra (Department of CSE, Bengal College of Engineering and Technology, Durgapur, India), Harshpreet Singh (Department of CSE, Lovely Professional University, Phagwara, India), Rajwinder Singh (Department of CSE, Lovely Professional University, Phagwara, India), Saptarshi Das (Department of CSE, Saroj Mohan Institute of Technology, Guptipara, India), Nilanjan Dey (Department of IT, Techno India College of Technology, Rajarhat, India), Anghel Drugarin Cornelia Victoria (Department of Electrics and Informatics Engineering, “Eftimie Murgu” University of Resita, Resita, Romania)
Issue 3
Article
Antenna Design and Direction of Arrival Estimation in Meta-Heuristic Paradigm: A Review (pages 1-18)
Nilanjan Dey (Department of Information Technology, Techno India College of Technology, Kolkata, India), Amira S. Ashour (Department of Electronics & Electrical Communications Engineering, Faculty of Engineering, Tanta University, Tanta, Egypt)
Article
A Case Study of Progressive Formation of Accounting Cloud Service in Japan: The Second Stage (pages 19-37)
Yutaka Mizuno (Nagoya Institute of Technology, Nagoya City, Japan), Nobutaka Odake (Nagoya Institute of Technology, Nagoya City, Japan)
Article
A PSO Based Approach for Producing Optimized Latent Factor in Special Reference to Big Data (pages 55-70)
Bharat Singh (Department of Information Technology, Indian Institute of Information Technology, Allahabad, India), Om Prakash Vyas (Department of Information Technology, Indian Institute of Information Technology, Allahabad, India)
Issue 4
Article
An Empirical Study to Evaluation of Customer Acquisition Processes on Customer Satisfaction (pages 1-20)
Samer Alhawari (Department of Management Information Systems, Faculty of Business and Finance, The World Islamic Sciences and Education University, Amman, Jordan), Haroun Alryalat (Ajman University of Science and Technology, Ajman, United Arab Emirates), Hana Hunaiti (The World Islamic Sciences and Education University, Amman, Jordan)
Article
Analysis of Grievances in the Banking Sector through Big Data (pages 21-36)
Arushi Jain (Ambedkar Institute of Advanced Communication Technology and Research, New Delhi, India), Vishal Bhatnagar (Department of Computer Science and Engineering, Ambedkar Institute of Advanced Communication Technologies and Research, New Delhi, India)
Article
Post PhD Adjustments and Internationalization of Higher Education in China - A Study based on International PhD Students in China: PhDs Enrollment and Its Aftermath (pages 37-47)
Ghulam Nabi (School of Public Affairs, University of Science and Technology of China, Hefei, China), Song Wei (School of Public Affairs, University of Science and Technology of China, Hefei, China), Ghulam Ghous (University of Management Science and IT, Kotli, Pakistan), Nadia Sheikh (Informatics Complex (ICCC), Islamabad, Pakistan)
Article
Benefits from Using Bitcoin: Empirical Evidence from a European Country (pages 48-62)
Rainer Schmidt (Munich University of Applied Sciences, Munich, Germany), Michael Möhring (Munich University of Applied Sciences, Munich, Germany), Daniel Glück (Aalen University of Applied Sciences, Aalen, Germany), Ralf Haerting (Aalen University of Applied Sciences, Aalen, Germany), Barbara Keller (Aalen University of Applied Sciences, Aalen, Germany), Christopher Reichstein (Aalen University of Applied Sciences, Aalen, Germany)
Article
Value Facilitation as Antecedent of Service Provider Profitability (pages 63-76)
Alexander Bogislav Herzfeldt (Technische Universität München, Garching bei München, Germany), Eugenia Rastorguev (Technische Universität München, Garching bei München, Germany), Christoph Ertl (Technische Universität München, Garching bei München, Germany), Helmut Krcmar (Technische Universität München, Garching bei München, Germany)
Volume 6 (2015)
Issue 1
Article
A Case Study of Progressive Formation of Accounting Cloud Services in JAPAN (pages 1-21)
Yutaka Mizuno (Graduate School of Engineering, Nagoya Institute of Technology, Nagoya, Japan), Nobutaka Odake (Graduate School of Engineering, Nagoya Institute of Technology, Nagoya, Japan)
Article
Employee Welfare Measures in Public and Private Sectors: A Comparative Analysis (pages 22-36)
Chandra Sekhar Patro (Gayatri Vidya Parishad College of Engineering (Autonomous), Visakhapatnam, India)
Article
Making Sense of the E-Service Quality Literature: Sampling, Undergraduates, and Replications (pages 37-62)
Sharron J. Lennon (Indiana University, Bloomington, IN, USA), Jung-Hwan Kim (University of South Carolina, Columbia, SC, USA)
Article
Hybrid Segmentation Prototype for Arabic Text-Based Documents: Towards Plagiarism Detection (pages 63-74)
Sonia Alouane-Ksouri (National Engineering School of Tunis, University of Tunis El Manar, Tunis, Tunisia), Minyar Sassi Hidri (National Engineering School of Tunis, University of Tunis El Manar, Tunis, Tunisia)
Article
A Standardized Marketing Audit Model for Entrepreneurship Education in Egypt (pages 75-92)
Sherein H. Abou-Warda (Kafrelsheikh University, Kafr el-Sheikh, Egypt)
Issue 2
Article
Big Data: Enabler or Challenge for Enterprise 2.0 (pages 1-17)
Ashok Kumar Wahi (Jaypee Business School, Noida, India), Yajulu Medury (Times Higher Education, Noida, India), Rajnish Kumar Misra (Jaypee Business School, Noida, India)
Article
Automatic Generation Control of Thermal-Thermal-Hydro Power Systems with PID Controller using Ant Colony Optimization (pages 18-34)
Jagatheesan Kaliannan (Department of EEE, Mahendra Institute of Engineering and Technology, Namakkal, India), Anand Baskaran (Department of EEE, Hindusthan College of Engineering and Technology, Coimbatore, India), Nilanjan Dey (Department of ETCE, Jadavpur University, Kolkata, India)
Article
Semantics and Agents Oriented Web Personalization: State of the Art (pages 35-49)
Aarti Singh (MMICT and BM, MMU, Ambala, India), Anu Sharma (MMICT and BM, MMU, Ambala, India), Nilanjan Dey (Department of ETCE, Jadavpur University, Kolkata, India)
Article
Generations of Technology Intelligence in the SMEs: A Science Park Case Study (pages 50-62)
Mahdi Hajari (Faculty of New Sciences and Technologies, University of Tehran, Tehran, Iran), Mahdi Hamidi (Faculty of New Sciences and Technologies, University of Tehran, Tehran, Iran), Alireza Aslani (Faculty of New Sciences and Technologies, University of Tehran, Tehran, Iran)
Issue 3
Article
Does Selection Mechanism for Temporary Employees in Public Sector Universities affect Right Selection? (pages 1-11)
Ghulam Nabi (School of Public Affairs, University of Science and Technology of China, Hefei, China), Song Wei (School of Public Affairs, University of Science and Technology of China, Hefei, China), Muhammad Shabbir (School of Public Affairs, University of Science and Technology of China, Hefei, China)
Article
A Fuzzy Ontology-Based Platform for Flexible Querying (pages 12-26)
Amira Aloui (ENIT, Tunis, Tunisia), Amel Grissa Touzi (Université Tunis El Manar, Tunis, Tunisia & Faculté des Sciences de Tunis, LIPAH, Ecole Nationale d'Ingénieurs de Tunis, Tunis, Tunisia)
Article
Application of Fuzzy Labeled Transition System to Contract Net Protocol (pages 27-46)
Sofia Kouah (MISC Laboratory, University of Abdelhamid Mehri –Constantine 2, Constantine, Algeria & University of Oum El Bouaghi, Oum El Bouaghi, Algeria), Djamel Eddine Saïdouni (MISC Laboratory, University of Abdelhamid Mehri –Constantine 2, Constantine, Algeria)
Article
Data Security for Software as a Service (pages 47-63)
Pradeep Kumar Tiwari (Department of Computer Science and Engineering, Manipal University, Jaipur, India), Sandeep Joshi (Department of Computer Science and Engineering, Manipal University, Jaipur, India)
Issue 4
Article
Quality Facets in Educational Process for Enhanced Knowledge Creation (pages 1-15)
Neeta Baporikar (HP - GSB, Namibia and Doctoral Guide, University of Pune, India)
Article
Extended Earned Value Management Based on Fuzzy Multi-Criteria Decision Making (pages 16-32)
Hêriş Golpîra (Department of Industrial Engineering, Sanandaj Branch, Islamic Azad University, Sanandaj, Iran)
Article
Innovation Policies in Managing Growth for High-Tech Companies: A Tactical Synthesis of Management Insights (pages 33-42)
Belle Selene Xia (Department of Economics and HECER, University of Helsinki, Helsinki, Finland)
Article
A Comparative Analysis of Content Delivery Network and Other Techniques for Web Content Delivery (pages 43-58)
Meenakshi Gupta (MMICT & BM (MCA), Maharishi Markandeshwar University, Mullana, India), Atul Garg (MMICT & BM (MCA), Maharishi Markandeshwar University, Mullana, India)
Volume 5 (2014)
Issue 1
Article
Quality Function Deployment in Higher Education: A Literature Review (pages 1-13)
Tinu Agrawal (IMT-Nagpur, Nagpur, India), Jitendra Sharma (IMT-Nagpur, Nagpur, India)
Article
Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon (pages 14-44)
Vittorio Cesarotti (Department of Industrial Engineering, University of Rome (“Tor Vergata”), Rome, Italy), Alessio Giuiusa (IB Operations, Amazon.eu, Rome, Italy), Stephen K. Kwan (Lucas College of Business, San José State University, San José, CA, USA), Vito Introna (Department of Industrial Engineering, University of Rome (“Tor Vergata”), Rome, Italy), Jim Spohrer (IBM University Programs Worldwide, IBM Almaden Research Center, San Jose, CA, USA)
Article
Performance Evaluation of Different Cost Functions in Motion Vector Estimation (pages 45-65)
Suvojit Acharjee (Department of ETCE, Jadavpur University, Kolkata, India), Sayan Chakraborty (Department of CSE, JIS College of Engineering, Kalyani, India), Wahiba Ben Abdessalem Karaa (Department of CSE, High Institute of Management, Le Bardo, Tunisia), Ahmad Taher Azar (Benha University, Qalyubia, Egypt), Nilanjan Dey (Department of IT, JIS College of Engineering, Kalyani, India)
Article
Grid-Based Fuzzy Processing for Parallel Learning the Document Similarities (pages 66-83)
Minyar Sassi Hidri (Ecole Nationale d'Ingénieurs de Tunis, Université de Tunis El Manar, Tunis, Tunisia), Sonia Alouane Ksouri (Ecole Nationale d'Ingénieurs de Tunis, Université de Tunis El Manar, Tunis, Tunisia), Kamel Barkaoui (CEDRIC-CNAM Paris, Paris, France)
Article
From User Requirements to Querying of Fuzzy Summaries (pages 84-102)
Ines Benali Sougui (Ecole Nationale d'Ingénieurs de Tunis, Université de Tunis El Manar, Tunis, Tunisia), Minyar Sassi Hidri (Ecole Nationale d'Ingénieurs de Tunis, Université de Tunis El Manar, Tunis, Tunisia), Amel Grissa Touzi (Ecole Nationale d'Ingénieurs de Tunis, Université de Tunis El Manar, Tunis, Tunisia)
Issue 2
Article
Creation of the Training-Chart: A Step Forward to Make the Training More Effective (pages 1-18)
Neetima Agarwal (Jaypee Business School, Noida, India), Vandana Ahuja (Area-Marketing, Jaypee Business School, Noida, India)
Article
Infrastructure Innovation to Attain Service Value Sustainability: Viewpoint of Resource Management (pages 19-35)
H. M. Belal (Japan Advanced Institute of Science and Technology, Nomi, Japan), Kunio Shirahada (Japan Advanced Institute of Science and Technology, Nomi, Japan), Michitaka Kosaka (Japan Advanced Institute of Science and Technology, Nomi, Japan)
Article
Cultural Barriers to the Transition from Product to Product Service in the Medical Device Industry (pages 36-50)
Linda Ryan (Designing Service for Dementia (DSA) Project, Sligo, Ireland), David Tormey (Department of Mechanical and Electronic Engineering, Institute of Technology, Sligo, Ireland), Perry Share (Department of Social Sciences, Institute of Technology, Sligo, Ireland)
Article
The Virtual Computing Lab (VCL): An Open Source Cloud Computing Solution Designed Specifically for Education and Research (pages 51-63)
Andy Rindos (Center for Advanced Studies, IBM Corporation, Research Triangle Park, NC, USA,), Mladen Vouk (Department of Computer Science, North Carolina State University, Raleigh, NC, USA), Yaser Jararweh (Department of Computer Science, Jordan University of Science and Technology, Irbid, Jordan)
Article
Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries (pages 64-84)
Pedro C. Marques (Faculty of Engineering, Universidade Lusófona, Lisbon, Portugal), Pedro F. Cunha (School of Technology, Instituto Politécnico de Setúbal, Estefanilha, Portugal)
Issue 3
Article
Social Media: The Core of Enterprise 2.0 (pages 1-15)
Ashok Kumar Wahi (Jaypee Business School, Noida, India), Yajulu Medury (Times Higher Education, The Times of India, Noida, India), Rajnish Kumar Misra (Jaypee Business School, Noida, India)
Article
Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries (pages 16-33)
Pedro C. Marques (Faculty of Engineering, Universidade Lusófona, Lisbon, Portugal), Pedro F. Cunha (School of Technology, Polytechnic Institute of Setúbal, Estefanilha, Portugal)
Article
An Investigation of Logistical Service in Franchising System: A Case Study in the French Context (pages 34-53)
Thierry Allègre (CRET-LOG, Aix-Marseille University, Marseille, France), François Fulconis (CRET-LOG, Avignon University, Avignon, France), Gilles Paché (CRET-LOG, Aix-Marseille University, Marseille, France)
Article
Recent Research on Multi Input Multi Output (MIMO) based Mobile ad hoc Network: A Review (pages 54-65)
Swati Chowdhuri (Department of ETCE, Jadavpur University, Kolkata, India), Sayan Chakraborty (Department of CSE, JIS College of Engineering, Kalyani, India), Nilanjan Dey (Department of ETCE, Jadavpur University, Kolkata, India), Ahmad Taher Azar (Faculty of Computers and Information, Benha University, Qalyubia, Egypt), Mohammed Abdel-Megeed M. Salem (Computer and Information Sciences, Ain Shams University, Cairo, Egypt), Sheli Sinha Chaudhury (Department of ETCE, Jadavpur University, Kolkata, India), Pranab Banerjee (Department of ETCE, Jadavpur University, Kolkata, India)
Issue 4
Article
Service Science in Higher Education: Productization of Offshore Programs in Transnational Education (pages 1-12)
Pi-Yun Chen (Graduate School of Finance, Shu-Te University, Kaohsiung, Taiwan), Ming-Hsiung Hsiao (Department of Information Management, Shu-Te University, Kaohsiung, Taiwan)
Article
A Kinect-less Augmented Reality Approach to Real-time Tag-less Virtual Trial Room Simulation (pages 13-28)
Abhinav Biswas (IT Services Division, ECIL, Hyderabad, India), Soumalya Dutta (JIS College of Engineering, Kalyani, India), Nilanjan Dey (Jadavpur University, Kolkata, India), Ahmad Taher Azar (Benha University, Qalyubiyah, Egypt)
Article
Fuzzification of Euclidean Space Approach in Machine Learning Techniques (pages 29-43)
Mostafa A. Salama (British University, Cairo, Egypt), Aboul Ella Hassanien (Cairo University, Cairo, Egypt & Scientific Research Group in Egypt (SRGE), Egypt)
Article
Strictness Petroleum Prediction System Based on Fuzzy Model (pages 44-65)
Senan A. Ghallab (Ain Shams University, Cairo, Egypt), Nagwa. L. Badr (Ain Shams University, Cairo, Egypt), Abdel Badeeh Salem (Ain Shams University, Cairo, Egypt), M. F. Tolba (Ain Shams University, Cairo, Egypt)
Article
Rough Set Based Ad Hoc Network: A Review (pages 66-76)
Swati Chowdhuri (Department of ECE, Seacom Engineering College, Howrah, India), Payel Roy (Department of CA, JIS College of Engineering, Kalyani, India), Srijan Goswami (Department of Medical Biotechnology, IGMGS, Kolkata, India), Ahmad Taher Azar (Benha University, Egypt), Nilanjan Dey (Department Of ETCE, Jadavpur University, Kolkata, India)
Volume 4 (2013)
Issue 1
Article
Perceived Value and Brand Loyalty in Fine Dining Service (pages 1-12)
Jyoti Kainth (Faculty of Marketing, Institute of Management Technology, Ghaziabad, UP, India), Harsh V. Verma (Faculty of Management Studies, University of Delhi, New Delhi, Delhi, India)
Article
An Empirical Investigation on Credit Card Adoption in India (pages 13-29)
G.Varaprasad (Department of Mechanical Engineering, National Institute of Technology Calicut, Kozhikode, Kerala, India), Kailas Sree Chandran (Department of Mechanical Engineering, St.Thomas Institute for Science and Technology, Thiruvananthapuram, Kerala, India), R. Sridharan (Department of Mechanical Engineering, National Institute of Technology Calicut, Kozhikode, Kerala, India), Anandakuttan B. Unnithan (Department of Marketing Management, Indian Institute of Management, Kozhikode, Kerala, India)
Article
Conceptualizing Emergency Department Scenarios: A DSE-Based Methodology (pages 30-46)
Maya Kaner (Department of Industrial Engineering and Management, Ort Braude College, Karmiel, Israel), Tamar Gadrich (Department of Industrial Engineering and Management, Ort Braude College, Karmiel, Israel), Shuki Dror (Department of Industrial Engineering and Management, Ort Braude College, Karmiel, Israel), Yariv Marmor (Division of Health Care Policy and Research, Mayo Clinic, Rochester, MN, USA)
Article
Measurement of Service Efficiency in Different Types of Banking Services: Mass Services, Service Factories, Service Shops, and Professional Services (pages 47-67)
Markku Tinnilä (Department of Information and Service Economy, Aalto University School of Business, Aalto University, Aalto, Finland)
Issue 2
Service Science and Smart Services: From Theory to Application
Guest Editorial Preface
Kyrill Meyer (University of Leipzig, Germany), Klaus-Peter Fähnrich (University of Leipzig, Germany)
Article
Foundations of Open Semantic Service Networks (pages 1-16)
Jorge Cardoso (Centre for Informatics and Systems of the University of Coimbra, Department of Informatics Engineering, University of Coimbra, Coimbra, Portugal & Karlsruhe Service Research Institute, Karlsruhe Institute of Technology, Karlsruhe, Germany), Carlos Pedrinaci (Knowledge Media Institute, The Open University, Milton Keynes, England, UK), Torsten Leidig (SAP Research, Karlsruhe, Germany), Paulo Rupino (Centre for Informatics and Systems of the University of Coimbra Group, Department of Informatics Engineering, University of Coimbra, Coimbra, Portugal), Pieter De Leenheer (Department of Computer Science, VU University Amsterdam, Amsterdam, The Netherlands)
Article
Product-Service-Lifecycle: Methods and Functions for the Development and Management of Product-Related Services (pages 17-33)
Kyrill Meyer (Institut für Informatik, Abt. Betriebliche Informationssysteme, Department of Computer Science, University of Leipzig, Leipzig, Germany), Michael Thieme (Institut für Informatik, Abt. Betriebliche Informationssysteme, Department of Computer Science, University of Leipzig, Leipzig, Germany), Christian Zinke (Institut für Informatik, Abt. Betriebliche Informationssysteme, Department of Computer Science, University of Leipzig, Leipzig, Germany)
Article
Designing Analytical Approaches for Interactive Competitive Intelligence (pages 34-45)
Michael Prilop (Fraunhofer MOEZ, Leipzig, Germany), Liina Tonisson (Fraunhofer MOEZ, Leipzig, Germany), Lutz Maicher (Fraunhofer MOEZ, Leipzig, Germany)
Article
Significance of Qualitative Factors for a Deeper Understanding of Service Productivity (pages 46-59)
Sabrina Cocca (Fraunhofer Institute for Industrial Engineering, Stuttgart, Germany)
Article
A Metamodel for Component-Based Service Modeling (pages 60-77)
Michael Becker (University of Leipzig, Leipzig, Germany), Stephan Klingner (University of Leipzig, Leipzig, Germany)
Article
Innovation in Service System Solutions: How Can New Business Models Drive the Transformation of Regions and Sectors in Europe? (pages 78-91)
Nizar Abdelkafi (Fraunhofer MOEZ, Leipzig, Germany), Romy Hilbig (Fraunhofer MOEZ, Leipzig, Germany)
Article
Classification of Technical Operation Services for Renewable Energy Power Plants (pages 92-101)
Michael Sonnenberg (Institute Of Applied Computer Science E.V., University of Leipzig, Leipzig, Germany), Stefan Kühne (Faculty of Computer Science and Mathematics, University of Leipzig, Leipzig, Germany), Michael Becker (Faculty of Computer Science and Mathematics, University of Leipzig, Leipzig, Germany)
Issue 3
Article
An Assessment Methodology for Hotel Websites: Application to the Top 10 Cities Destination in the World (pages 1-17)
F. Javier Miranda (Faculty of Economics and Business Management, University of Extremadura, Badajoz, Spain), Sergio Rubio (School of Industrial Engineering, University of Extremadura, Badajoz, Spain), Antonio Chamorro (Faculty of Economics and Business Management, University of Extremadura, Badajoz, Spain)
Article
Approaches for Semantic Web Service: An Overview (pages 18-36)
Thabet Slimani (College of Computer and Information Technology, Taif University, Taif, Saudi Arabia)
Article
The Role of Website Features in Creating Loyalty: The Mediating Effect of Commitment (pages 37-50)
Anil Bilgihan (College of Business, Florida Atlantic University, Boca Raton, FL, USA), Anupama Sukhu (Department of Consumer Sciences, The Ohio State University, Columbus, OH, USA), Jay Kandampully (Department of Consumer Sciences, The Ohio State University, Columbus, OH, USA)
Article
Analysis of the Internet Impact on the Real Estate Industry (pages 51-67)
Emna Cherif (School of Accountancy and MIS, Depaul University, Chicago, IL, USA)
Issue 4
Article
A Model Curriculum for Undergraduate Program in IT SSME (pages 1-18)
Amer Al-Badarneh (Jordan University of Science & Technology, Irbid, Jordan), James Spohrer (IBM Almaden Research Center, San Jose, CA, USA), Basheer Al-Duwairi (Jordan University of Science & Technology, Irbid, Jordan)
Article
Using Word Trees, Word Networks, and Tag Clouds to Provide Meaningful Insights: A Case Study of Electronic Word of Mouth for Hotel Service Delivery (pages 1-24)
Anil Bilgihan (Florida Atlantic University, Boca Raton, FL, USA), Denver Severt (University of Central Florida, Orlando, FL, USA), Jay Kandampully (Ohio State University, Columbus, OH, USA)
Article
Identifying Different Forms of Innovation in Retail Banking (pages 43-57)
Véronique Favre-Bonte (Laboratory Institut de REcherche en Economie et en GEstion (IREGE), University of Savoie, Annecy-le-Vieux, France), Gardet Elodie (Laboratory Institut de REcherche en Economie et en GEstion (IREGE), University of Savoie, Annecy-le-Vieux, France), Catherine Thevenard-Puthod (Laboratory Institut de REcherche en Economie et en GEstion (IREGE), University of Savoie, Annecy-le-Vieux, France)
Article
A Unified Model of Product Service Systems Representation (pages 58-72)
Lujing Yang (School of Engineering, University of South Australia, Mawson Lakes, Australia), Ke Xing (School of Engineering, University of South Australia, Mawson Lakes, Australia), David Ness (Barbara Hardy Institute, University of South Australia, Mawson Lakes, Australia)
Volume 3 (2012)
Issue 1
Article
Information-Driven Framework for Collaborative Business Service Modelling (pages 1-18)
Thang Le Dinh (Université du Québec à Trois-Rivières, Canada), Thanh Thoa Pham Thi (Dublin City University, Ireland)
Article
Aligning Value and Implementation in Service Design: A Systemic Approach (pages 19-36)
Arash Golnam (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland), Gil Regev (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland), Julien Ramboz (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland), Philippe Laprade (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland), Alain Wegmann (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland)
Article
Management of Transaction Exposure: A Comparative Analysis of MNCs in India (pages 37-54)
Manisha Goel (YMCA University of Science & Technology, Faridabad, India)
Article
An Information Services Inspired Framework for Assessing Scientific Book Quality (pages 55-67)
P. A. Kostagiolas (Ionian University, Greece), C. Banou (Ionian University, Greece), S. Stamou (Ionian University, Greece)
Issue 2
Article
Offshoring of Services from Developing Countries: The New Wave of Emerging Offshorers (pages 1-12)
Kraiwinee Bunyaratavej (Wesley College, USA), Eugene D. Hahn (Salisbury University, USA)
Article
A Manpower Allocation Model for Service Jobs (pages 13-34)
Isaac Balaila (Technion – Israel Institute of Technology, Israel), Issachar Gilad (Technion – Israel Institute of Technology, Israel)
Article
An Investigation of Product Service System Models (pages 35-49)
Linda Ryan (IT Sligo, Ireland)
Article
The Paradox of Service Industrialization and the Creation of Meaning (pages 50-62)
Jesús Alcoba González (La Salle Campus Madrid, Spain)
Issue 3
Article
Interaction-Based Foundation of Services (pages 1-11)
Peter Géczy (National Institute of Advanced Industrial Science and Technology (AIST), Japan), Noriaki Izumi (National Institute of Advanced Industrial Science and Technology (AIST), Japan), Kôiti Hasida (National Institute of Advanced Industrial Science and Technology (AIST), Japan), Koichiro Eto (National Institute of Advanced Industrial Science and Technology (AIST), Japan), Akira Mori (National Institute of Advanced Industrial Science and Technology (AIST), Japan)
Article
Toward a Service (Eco)Systems Perspective on Value Creation (pages 12-25)
Heiko Wieland (University of Hawaii, USA), Francesco Polese (University of Cassino, Italy), Stephen L. Vargo (University of Hawaii, USA), Robert F. Lusch (University of Arizona, USA)
Article
Value, Variety and Viability: New Business Models for Co-Creation in Outcome-based Contracts (pages 26-48)
Irene Ng (University of Warwick, UK), Gerard Briscoe (University of Cambridge, UK)
Article
Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements (pages 49-64)
Axel Kieninger (Karlsruhe Institute of Technology, Germany), Gerhard Satzger (Karlsruhe Institute of Technology, Germany), Detlef Straeten (IBM Deutschland GmbH, Germany), Björn Schmitz (Karlsruhe Institute of Technology, Germany), Dian Baltadzhiev (Karlsruhe Institute of Technology, Germany)
Article
The Impact of Contract Type on Service Provider Information Requirements (pages 65-85)
Rachel Cuthbert (Institute for Manufacturing, Cambridge University, UK), Duncan McFarlane (Institute for Manufacturing, Cambridge University, UK), Andy Neely (Institute for Manufacturing, Cambridge University, UK)
Article
Open Service Field-Point of Service: A Method to Continuously Observe Tourist Behavior in Sightseeing Areas (pages 86-98)
Yoshinobu Yamamoto (National Institute of Advanced Industrial Science and Technology (AIST), Japan)
Article
Typology for Modular Service Design: Review of Literature (pages 99-112)
Tuure Tuunanen (University of Oulu, Finland), Anu Bask (Academy of Finland, Aalto University School of Business, Finland), Hilkka Merisalo-Rantanen (Aalto University School of Business, Finland)
Issue 4
Article
Case Study: Challenges of Transition from a Manufacturing Company to a Maintenance Partner (pages 1-12)
Teuvo Heikkinen (Department of Mechanical Engineering, Savonia University of Applied Sciences, Kuopio, Finland)
Article
A Multidisciplinary Survey on Service (pages 13-37)
Nikolaos Loutas (Information Systems Lab, University of Macedonia, Thessaloniki, Greece & PwC EU Services, Belgium), Konstantinos Tarabanis (Information System Lab, University of Macedonia, Thessaloniki, Macedonia, Greece), Vassilios Peristeras (Informatics, Interoperability Solutions for European Public Administrations, European Commission, Ireland)
Article
Simulating a Contract Closeout Process (pages 38-59)
Clayton Jerrett Capizzi (University of Tennessee-Knoxville, Knoxville, TN, USA), Joseph Wilck (East Carolina University, Greenville, NC, USA), Xueping Li (University of Tennessee-Knoxville, Knoxville, TN, USA)
Volume 2 (2011)
Issue 1
Article
Service Quality Evaluation Method for Community-Based Software Outsourcing Process (pages 1-14)
Shu Liu (Harbin Institute of Technology, China), Ying Liu (IBM China Research Lab, China), Huimin Jiang (Harbin Institute of Technology, China), Zhongjie Wang (Harbin Institute of Technology, China), Xiaofei Xu (Harbin Institute of Technology, China)
Article
Creating Effective Customer Solutions: A Process-Oriented Perspective (pages 15-29)
Ferdinand Burianek (TUM Business School, Germany), Sebastian Bonnemeier (TUM Business School, Germany), Ralf Reichwald (Leipzig Graduate School of Management, Germany)
Article
Customers as Innovators in Senior Service Markets: An Examination of Innovation Potential and Characteristics (pages 30-51)
Lea Hennala (Lappeenranta University of Technology, Finland), Helinä Melkas (Lappeenranta University of Technology, Finland), Satu Pekkarinen (Lappeenranta University of Technology, Finland)
Article
Situated Service-Oriented Modeling (pages 52-72)
Raafat George Saadé (Concordia University, Canada), Rustam Vahidov (Concordia University, Canada)
Issue 2
Article
An IT Service Engineering and Management Framework (ITS-EMF) (pages 1-15)
Manuel Mora (Autonomous University of Aguascalientes, Mexico), Rory O’Connor (Dublin City University, Ireland), Mahesh S. Raisinghani (TWU School of Management, USA), Jorge Macías-Luévano (Autonomous University of Aguascalientes, Mexico), Ovsei Gelman (CCADET-UNAM, Mexico)
Article
DNA Model of IT Service Assets (pages 16-47)
Stuart D. Galup (Florida Atlantic University, USA), Ronald Dattero (Missouri State University, USA), Jayne Groll (ITSM Academy, Inc., USA)
Article
Identification of Attributes of TQM in an Educational Institute: A System Model (pages 48-64)
Rajiv Sindwani (YMCA University of Science & Technology, India), Vikram Singh (YMCA University of Science & Technology, India), Sandeep Grover (YMCA University of Science & Technology, India)
Article
An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems (pages 65-81)
María-Cruz Valiente (University of Alcalá, Spain), Cristina Vicente-Chicote (Technical University of Cartagena, Spain), Daniel Rodríguez (University of Alcalá, Spain)
Issue 3
Article
The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent (pages 1-19)
Jung-Hwan Kim (University of South Carolina, USA), Minjeong Kim (Oregon State University, USA), Jay Kandampully (The Ohio State University, USA)
Article
A Study on Relationships Among Software Engineering Capabilities in Japan Using Panel Analysis (pages 20-32)
Yasuo Kadono (Tokyo University of Technology, Japan)
Article
Value-Adding to Public Services Through the Adoption of Lean Thinking (pages 33-50)
Ayham A. M. Jaaron (An-Najah National University, Palestine), Chris J. Backhouse (Loughborough University, UK)
Article
A Modeling Framework for Analyzing the Viability of Service Systems (pages 51-64)
Arash Golnam (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland), Gil Regev (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland), Alain Wegmann (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland)
Issue 4
Article
A Business Model Approach for Service Engineering in the Internet of Services (pages 1-8)
Holger Kett (Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO, Germany)
Article
Service Oriented Innovation Management: An Open Innovation Approach for Collaboration in Innovation Networks (pages 9-15)
Michael Thieme (Institute for Applied Informatics (InfAI), Germany)
Article
Customer Integration in Innovation Processes via Operating Information Systems (pages 16-24)
Benjamin Strehl (USU Software AG, Germany)
Article
A Method for the Management of Service Innovation Projects in Mature Organizations (pages 25-41)
Bernhard Schindlholzer (University of St. Gallen, Switzerland), Falk Uebernickel (University of St. Gallen, Switzerland), Walter Brenner (University of St. Gallen, Switzerland)
Article
Mobile Emergency Management Services Targeting Large Public Events (pages 49-66)
Jan Zibuschka (Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO, Germany), Heiko Roßnagel (Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO, Germany), Jan Muntermann (University of Göttingen, Germany), Tobias Scherner (Marketing Partner, Germany)
Article
MoBiFlow: Principles and Design of a Workflow System for Molecular Biology (pages 67-78)
Markus Held (Bundesanstalt für Finanzdienstleistungsaufsicht, Germany), Wolfgang Küchlin (Eberhard Karls Universität Tübingen, Germany), Wolfgang Blochinger (Universität Stuttgart, Germany)
Article
uRun: A Framework for User-Generated Mobile Services in the Health and Fitness Domain (pages 79-97)
Alexandra Chapko (German Research Center for Artificial Intelligence, Germany), Andreas Emrich (German Research Center for Artificial Intelligence, Germany), Stephan Flake (Orga Systems GmbH, Germany), Frank Golatowski (University of Rostock, Germany), Marc Gräßle (German Research Center for Artificial Intelligence, Germany), Andreas Kohlos (Morpho Cards GmbH, Germany), Nico Laum (University of Rostock, Germany), Christian Lerche (University of Rostock, Germany), Carsten Rust (Morpho Cards GmbH, Germany), Jürgen Tacken (Orga Systems GmbH, Germany), Dirk Werth (German Research Center for Artificial Intelligence, Germany), Carsten Zoth (Orga Systems GmbH, Germany)
Article
An Information and Cooperation Portal for Supporting Public Authorities and Organizations with Safety and Security Responsibilities Before and During Large Public Events (pages 98-107)
Sandra Frings (Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO, Germany), David López Remondes (City of Cologne and University of Applied Sciences Cologne, Germany), Wolf Engelbach (Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO, Germany)
Volume 1 (2010)
Issue 1
Article
Service Science, Quo Vadis? (pages 1-16)
Peter Géczy (National Institute of Advanced Industrial Science and Technology (AIST), Japan), Noriaki Izumi (National Institute of Advanced Industrial Science and Technology (AIST), Japan), Kôiti Hasida (National Institute of Advanced Industrial Science and Technology (AIST), Japan)
Article
Model-Driven Engineering of Service-Oriented Systems: A Research Agenda (pages 17-32)
Dragan Gaševic (Athabasca University, Canada), Marek Hatala (Simon Fraser University, Canada)
Article
Fundamental Patterns for Enterprise Integration Services (pages 33-49)
Stephan Aier (University of St. Gallen, Switzerland), Robert Winter (University of St.Gallen, Switzerland)
Article
Information Stewardship in Cloud Computing (pages 50-67)
David Pym (Hewlett-Packard Laboratories, UK), Martin Sadler (Hewlett-Packard Laboratories, UK)
Article
Servitized Enterprises for Distributed Collaborative Commerce (pages 68-81)
Haluk Demirkan (Arizona State University, USA), James C. Spohrer (IBM Global University Programs, USA)
Issue 2
Article
An Approach to Deploying SOA in Technological Information Integration: A Case Study (pages 1-18)
Zhuofeng Zhao (Institute of Computing Technology, CAS, China), Haifang Fu (Huawei Technologies Co., Ltd., China), Jun Fang (Institute of Computing Technology, CAS, China)
Article
Service Composition Based Software Solution Design: A Case Study in Automobile Supply Chain (pages 19-32)
Tong Mo (Harbin Institute of Technology, China), Jingmin Xu (China Research Laboratory, China), Zhongjie Wang (Harbin Institute of Technology, China), Yufei Ma (China Research Laboratory, China), Heyuan Huang (China Research Laboratory, China), Yuan Wang (Harbin Institute of Technology, China), Ying Liu (China Research Laboratory, China), Jun Zhu (China Research Laboratory, China), Xiaofei Xu (Harbin Institute of Technology, China)
Article
Supermarket Service Modeling and Evaluation (pages 33-50)
Dihui Bao (Peking University, China), Yelu Chen (Peking University, China), Huiping Sun (Peking University, China), Zhong Chen (Peking University, China)
Article
Service Science, Management and Engineering Education: A Unified Model for University (pages 51-69)
Jianliang Wei (Zhejiang Gongshang University, China), Jianhua Chen (Louisiana State University, USA), Qinghua Zhu (Nanjing University, China)
Article
Exploration of Adoption of Service Innovations through Technology Road-Mapping: Case of Location Based Services (pages 70-90)
Tugrul U. Daim (Portland State University, USA), Robert R. Harmon (Portland State University, USA), Haluk Demirkan (Arizona State University, USA)
Issue 3
Article
Pricing Integrated Customer Solutions: A Process-Oriented Perspective on Value Appropriation (pages 1-16)
Sebastian Bonnemeier (Technische Universität München, Germany), Ferdinand Burianek (Technische Universität München, Germany), Ralf Reichwald (Technische Universität München, Germany)
Article
An Ideation Framework for Service Process Improvement (pages 17-49)
Maya Kaner (Ort Braude College, Israel), Reuven Karni (Shenkar College of Engineering and Design, Israel)
Article
Preliminary Discussions on Several Characteristics of Service Value (pages 50-62)
Chao Ma (Harbin Institute of Technology, China), Zhongjie Wang (Harbin Institute of Technology, China), Xiaofei Xu (Harbin Institute of Technology, China)
Article
An Integrated Methodology for the Evaluation of Electronic Port Services (pages 63-83)
Nikolaos Marianos (University of the Aegean, Greece), Maria Lambrou (University of the Aegean, Greece)
Article
Using System Dynamics to Analyze Customer Experience Design (pages 84-99)
Yen-Hao Hsieh (National Chengchi University, Taiwan), Soe-Tsyr Yuan (National Chengchi University, Taiwan)
Issue 4
Article
Modeling of Service Systems (pages 1-11)
Martin Böttcher (University of Leipzig, Germany), Klaus-Peter Fähnrich (University of Leipzig, Germany)
Article
A Structured Test Approach for Service Concepts (pages 12-21)
Thomas Burger (Fraunhofer Institute for Industrial Engineering, Germany), Kwang-Jae Kim (Pohang University of Science and Technology (POSTECH), South Korea), Thomas Meiren (Fraunhofer Institute for Industrial Engineering, Germany)
Article
Service Blueprinting as a Failure Elimination Tool in the Case of Outsourcing Services (pages 22-34)
Pirjo Yli-Viitala (Lappeenranta University of Technology, Finland), Jari Kuusisto (Lappeenranta University of Technology, Finland), Kyrill Meyer (University of Leipzig, Germany)
Article
Simulation Based Evaluation of Service Science Productivity for Solution Providers (pages 35-52)
Sven M. Tackenberg (Institute of Industrial Engineering and Ergonomics, RWTH Aachen, Germany), Thomas Gärtner (Institute of Industrial Engineering and Ergonomics, RWTH Aachen, Germany), Sönke Duckwitz (Institute of Industrial Engineering and Ergonomics, RWTH Aachen, Germany), Christopher Schlick (Institute of Industrial Engineering and Ergonomics, RWTH Aachen, Germany)
Article
Safety Alarm Systems and Related Services: From Potholes to Innovation Opportunities (pages 53-70)
Satu Pekkarinen (Lappeenranta University of Technology, Finland), Helinä Melkas (Lappeenranta University of Technology, Finland)