Journal Contents: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET)

Volume 9 (2018)
Issue 1
Article 1
A Conceptual Model for the Implementation of Lean Product Development (pages 1-9)
Daniel Aikhuele (Faculty of Manufacturing Engineering, Universiti Malaysia Pahang, Pekan, Malaysia), Faiz Turan (Faculty of Manufacturing Engineering, Universiti Malaysia Pahang, Pekan, Malaysia)
Article 2
An Investigation and Classification of ERP Project Managers' Required Skills (pages 10-23)
Mohsen Sadegh Amalnik (School of Industrial Engineering, College of Engineering, University of Tehran, Tehran, Iran), Ahad Zare Ravasan (Department of Information Technology Management, Mehralborz Institute of Higher Education, Tehran, Iran)
Article 3
E-Service Performance of Apparel E-Retailing Websites: A Longitudinal Assessment (pages 24-40)
Jung-Hwan Kim (Department of Retailing, College of Hospitality, Retail and Sport Management, University of South Carolina, Columbia, SC, USA), Minjeong Kim (Indiana University Bloomington, Bloomington, IN, USA), Sharron J. Lennon (Indiana University Bloomington, Bloomington, IN, USA)
Article 4
Using Marketing to Implement a Strategic Plan: Reflection of Practiced Literature (pages 41-54)
Brian J. Galli (School of Computer Science, Innovation, & Management Engineering, Long Island University, Brookville, NY, USA)
Article 5
GPS Patents and Their Effects on Our Future and Rights (pages 55-67)
Chloe S. Margulis (University of Minnesota Law School, Minneapolis, MN, USA), Brian J. Galli (School of Computer Science, Innovation, & Management Engineering, Long Island University, Brookville, NY, USA)
Issue 2
Special Issue on Back Stage Techniques in Servitization
Guest Editorial Preface
Peter Geczy (National Institute of Advanced Industrial Science and Technology (AIST), Tokyo, Japan), Robert Stahlbock (University of Hamburg, Hamburg, Germany), Gary M. Weiss (Fordham University, New York City, NY, USA), Mahmoud Abou-Nasr (Ford Motor Company, Dearborn, MI, USA), David Baglee (University of Sunderland, Sunderland, UK), Chris Bowerman (University of Sunderland, Sunderland, UK)
Article 1
Efficient Approximation Algorithms for Minimum Dominating Sets in Social Networks (pages 1-32)
Traian Marius Truta (Computer Science Department, College of Informatics, Northern Kentucky University, Highland Heights, USA), Alina Campan (Computer Science Department, College of Informatics, Northern Kentucky University, Highland Heights, USA), Matthew Beckerich (Computer Science Department, College of Informatics, Northern Kentucky University, Highland Heights, USA)
Article 2
Identification of Candidate Genes Responsible for Age-related Macular Degeneration using Microarray Data (pages 33-60)
Yuhan Hao (Fordham University, New York City, USA), Gary M. Weiss (Fordham University, New York City, USA), Stuart M Brown (NYU School of Medicine, New York City, USA)
Article 3
Self-Organizing Map Convergence (pages 61-84)
Robert Tatoian (Department of Computer Science and Statistics, University of Rhode Island, Kingston, USA), Lutz Hamel (Department of Computer Science and Statistics, University of Rhode Island, Kingston, USA)
Article 4
Improvement of Measurement Contribution for Asset Characterization in Complex Engineering Systems by an Iterative Methodology (pages 85-103)
Giulio D'Emilia (University of L'Aquila, L'Aquila, Italy), Antonella Gaspari (University of L'Aquila, L'Aquila, Italy), Diego Pascual Galar (Lulea University of Technology, Lulea, Sweden)
Article 5
Internet of Things in Asset Management: Insights from Industrial Professionals and Academia (pages 104-119)
Sini-Kaisu Kinnunen (School of Business and Management, Lappeenranta University of Technology, Lappeenranta, Finland), Antti Ylä-Kujala (School of Business and Management, Lappeenranta University of Technology, Lappeenranta, Finland), Salla Marttonen-Arola (Faculty of Engineering and Advanced Manufacturing, University of Sunderland, Sunderland, UK), Timo Kärri (School of Business and Management, Lappeenranta University of Technology, Lappeenranta, Finland), David Baglee (Faculty of Engineering and Advanced Manufacturing, University of Sunderland, Sunderland, UK)
Issue 3
Article 1
Contribution of New Technologies in the Relationship Between the Governance and the Social Responsibility at the Moroccan University (pages 1-13)
Youmna El Hissi (Computer, Network, Mobility and Modeling Laboratory, Casablanca, Morocco), Zakaria Benjouid (Laboratory for Research in Economics and Public Action (LAREAP) FSJES, Hassan 1st University, Settat, Morocco), Abdelkrim Haqiq (Hassan 1st University, Faculty of Sciences and Technology, Settat, Morocco), Leila Loukili Idrissi (Laboratory of Research in Sciences and Technology of Health, Casablanca, Morocco)
Article 2
Cognitive Biases, Risk Perception, and Individual's Decision to Start a New Venture (pages 14-29)
Salma Zaiane (Faculty of Economics and Management Sciences of Tunis, Tunis, Tunisia), Fatma Ben Moussa (Faculty of Economics and Management Sciences of Tunis, Tunis, Tunisia)
Article 3
The Bank's Regional Director's Emotional Bias and the Bank's Performance (pages 30-47)
Yasmine Souissi (Faculty of Economic Science and Management, Sfax, Tunisia), Mohamed Ali Azouzi (Faculty of Management, Mahdia, Tunisia), Anis Jarboui (Higher Institute of Business Administration, Sfax, Tunisia)
Article 4
Cooperation in Incremental Innovation Activities: An Empirical Analysis of Moroccan Firms (pages 48-61)
Rachid Sadgui (Department of Economics, Moulay Ismail University, Meknes, Morocco), Mohamed Benchekara (Department of Economics, Moulay Ismail University, Meknes, Morocco)
Article 5
An Integrated QFD-TOPSIS Approach for Supplier Selection Under Fuzzy Environment: A Case of Detergent Manufacturing Industry (pages 62-81)
Bentolhoda Rahpeyma (Department of Industrial Engineering, Shiraz Branch, Islamic Azad University, Shiraz, Iran), Mahnaz Zarei (Department of Industrial Engineering, Shiraz Branch, Islamic Azad University, Shiraz, Iran)
Article 6
Risks Related to Lean Six Sigma Deployment and Sustainment Risks: How Project Management Can Help (pages 82-105)
Brian J. Galli (Long Island University, Brookville, USA)
Article 7
The AHP Method for the Evaluation and Selection of Complementary Products (pages 106-115)
Chaimae Lamaakchaoui (University Abdelmalek Essaadi, Tangier, Morocco), Abdellah Azmani (University Abdelmalek Essaadi, Tangier, Morocco), Mustapha El Jarroudi (University Abdelmalek Essaadi, Tangier, Morocco)
Volume 8 (2017)
Issue 1
Article 1
Optimized Image Retrieval System in Oracle DBMS (pages 1-17)
Kaouther Zekri (ENIT, Tunis, Tunisia), Amel Grissa Touzi (FST, ENIT, Tunis, Tunisia), Noureddine Ellouze (ENIT, Tunis, Tunisia)
Article 2
Descriptive Content Analysis on E-Service Research (pages 18-31)
Jung-Hwan Kim (Department of Retailing, College of Hospitality, Retail and Sport Management, University of South Carolina, Columbia, SC, USA), Sharron J. Lennon (Department of Apparel Merchandising and Interior Design, Indiana University, Bloomington, IN, USA)
Article 3
Towards the Functional Roles of an Innovation Laboratory as a Platform for Innovation: An Observational Approach (pages 32-49)
Atia Bano Memon (Department of Computer Science, University of Leipzig, Leipzig, Germany), Kyrill Meyer (Institute for Applied Informatics, University of Leipzig, Leipzig, Germany)
Article 4
A Nature-Inspired Metaheuristic Cuckoo Search Algorithm for Community Detection in Social Networks (pages 50-62)
Ramadan Babers (Helwan University, Helwan, Egypt, and Scientific Research Group in Egypt (SRGE), Egypt), Aboul Ella Hassanien (Cairo University, Giza, Egypt, and Scientific Research Group in Egypt (SRGE), Egypt)
Article 5
Perceptual Metrics Quality: Comparative Study for 3D Static Meshes (pages 63-80)
Nessrine Elloumi (Higher Institute of Biotechnology, Sfax, Tunisia), Habiba Loukil Hadj Kacem (ISGI, Sfax, Tunisia), Nilanjan Dey (Techno India College of Technology, India), Amira S. Ashour (Computers and Information Technology College, Tanta, EG), Med Salim Bouhlel (Unit Sciences and Technologies of Image and Telecommunications (SETIT), Sfax, Tunisia)
Issue 2
Special Issue Management Engineering and Economics Strategies
Guest Editorial Preface
Ahmed Rhif (Higher Institute of Applied Sciences and Technology of Kairouan (ISSATkr), Kairouan, Tunisia)
Article 1
High-Growth SMEs: A Specific Research Object (pages 1-11)
Mohamed El Hakioui (Cadi Ayyad University, Marrakesh, Morocco), Abdenbi Louitri (Cadi Ayyad University, Marrakesh, Morocco)
Article 2
Investigation of Customer Knowledge Management: A Case Study Research (pages 12-22)
Menatalla Kaoud (Laboratoire d'Economie et de Management de Nantes Atlantique (LEMNA), Université de Nantes, Nantes, France)
Article 3
Customers' Personal Trust Perception in Automotive Repair Services: The Tunisian Context (pages 23-33)
Manel Ben Ayed (Marketing Research Laboratory (LRM), Faculty of Economics and Management Sciences of Sfax (FSEG-Sfax), University of Sfax, Tunisia)
Article 4
An Endogenous Switching Model to Poverty Dynamic Assessment in Tunisia: A New Proposal (pages 34-42)
Amal Jmaii (Faculty of Economic Sciences and Management of Tunis, Tunis, Tunisia)
Article 5
IFRS, Information Asymmetry and Growth Opportunities (pages 43-60)
Hela Turki (Department of Accounting, University of Sfax, Tunisia), Sonda Wali (Department of Accounting, University of Sfax, Tunisia), Younes Boujelbene (Department of Accounting, University of Sfax, Tunisia)
Article 6
The Phenomenon of High-Growth SMEs (Gazelles), Part 2: A Conceptual Model and Research Agenda (pages 61-78)
Redouane Guilmi (Hassan Premier University, Settat, Morocco & ENCG-Settat, Settat, Morocco), Bouchaib Mokhtari (Hassan Premier University, Settat, Morocco & ENCG-Settat, Settat, Morocco), Badia Oulhadj (Hassan Premier University, Settat, Morocco & ENCG-Settat, Settat, Morocco)
Article 7
Empirical Analysis of the Relationship Between Energy Consumption, CO2 Emissions and Economic Growth in Tunisia (pages 79-90)
Sana Essaber Jouini (Laboratoire d'Economie et de Gestion Industrielle (LEGI), Tunisia Polytechnic School, University of Carthage, Tunis, Tunisia & ISCAE, University of Manouba, Tunis, Tunisia), Etidel Labidi (Laboratoire d'Economie et de Gestion Industrielle (LEGI), Tunisia Polytechnic School, University of Carthage, Tunis, Tunisia & ESCT, University of Manouba, Tunis, Tunisia)
Issue 3
Article 1
Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India (pages 1-20)
Rajat Gera (Department of Management and Commerce, Manav Rachna University, Faridabad, Haryana, India), Sanjiv Mittal (University School of Management Studies, GGS Indraprastha University, New Delhi, India), Dharminder Kumar Batra (International Management Institute, New Delhi, India), B Prasad (Department of Management and Commerce. Manav Rachna University, Faridabad, Haryana, India)
Article 2
Pareto Optimal Solution Selection for a Multi-Site Supply Chain Planning Problem Using the VIKOR and TOPSIS Methods (pages 21-39)
Houssem Felfel (Mechanics, Modeling and Production Laboratory, National Engineering School of Sfax (ENIS), University of Sfax, Sfax, Tunisia), Omar Ayadi (Mechanics, Modeling and Production Laboratory, National Engineering School of Sfax (ENIS), University of Sfax, Sfax, Tunisia), Faouzi Masmoudi (Mechanics, Modeling and Production Laboratory, National Engineering School of Sfax (ENIS), University of Sfax,Sfax, Tunisia)
Article 3
Understanding the Mediation Effect of Cloud Computing Adoption in Indian Organization: Integrating TAM-TOE- Risk Model (pages 40-59)
Rakesh Raut (NITIE, Mumbai, India), Pragati Priyadarshinee (NITIE, Mumbai, India), Manoj Jha (NITIE, Mumbai, India)
Article 4
On the Use of Similarity or Query Languages in Cloud Discovery Based on Ontology (pages 60-78)
Rawand Guerfel (ENIT, Université de Tunis El Manar, Tunis, Tunisia), Zohra Sbaï (ENIT, Tunis, Tunisia), Rahma Ben Ayed (ENIT, Université de Tunis El Manar, Tunis, Tunisia)
Article 5
Big Data and Analytics: Why an IT Organization Requires Dedicated Roles to Drive Sustainable Competitive Advantage (pages 79-92)
Dominik Krimpmann (FOM University of Applied Sciences, Essen, Germany), Anna Stühmeier (University of Duisburg-Essen, Duisburg, Germany)
Article 6
An Adaptive Overload Detection Policy Based on the Estimator Sn in Cloud Environment (pages 93-107)
Minu Bala (Department of CS & IT, University of Jammu, Jammu, India), Devanand Padha (Department of CS & IT, Central University of Jammu, Jammu, India)
Article 7
A Study of Development and Formation of Personal Information Trust Service in Japan (pages 108-129)
Yutaka Mizuno (Graduate School of Engineering, Nagoya Institute of Technology, Nagoya, Japan), Nobutaka Odake (Graduate School of Engineering, Nagoya Institute of Technology, Nagoya, Japan)
Issue 4
Article 1
A Generalized Framework for E-Contract (pages 1-18)
Biswajit Tripathy (Department of CSE, BPUT, Rourkela, India), Jibitesh Mishra (Department of CSA, College of Engineering &Technology, Bhubaneswar, India)
Article 2
Organization Communiqué Effect on Job Satisfaction and Commitment in Namibia (pages 19-41)
Neeta Baporikar (HP-GSB, Namibia University of Science and Technology, Namibia)
Article 3
Ivory Coast: The Impacts of Artisanal Gold Mining on Local Livelihoods and the Mining Industry (pages 42-55)
Kouame Joseph Arthur Kouame (School of Civil and Environmental Engineering, University of Science and Technology Beijing, Beijing, China), Kouakou Alphonse Yao (Department of Mines and Mining Environmental Engineering, Polytechnic National Institute- Felix Houphouet-Boigny (INP-HB), Abidjan, Côte d'Ivoire), Fuxing Jiang (School of Civil and Environmental Engineering, University of Science and Technology Beijing, Beijing, China), Yu Feng (Department of Civil Engineering, University of Toronto, Toronto, Canada), Sitao Zhu (School of Civil and Environmental Engineering, University of Science and Technology Beijing, Beijing, China)
Article 4
A CRM Process Model for Agent-Based Simulation (pages 56-82)
Hichem Benaissa Anouar Badsi (ESI (Ecole Nationale Supérieure d'Informatique), Algiers, Algeria), Abdessamed Rdess Ghomari (ESI (Ecole Nationale Supérieure d'Informatique), Algiers, Algeria), Leila Zemmouchi-Ghomari (University of Sciences and Technology Houari Boumediene (USTHB), Algiers, Algeria)
Article 5
Quality Evaluation of Health Care Establishment Utilizing Fuzzy AHP (pages 83-120)
Mohammad Azam (Department of Community Medicine, Career Institute of Medical Sciences & Hospital, Lucknow, India), Mohamed Rafik Noor Mohamed Qureshi (Industrial Engineering Department, College of Engineering, King Khalid University, Abha, Saudi Arabia), Faisal Talib (Department of Mechanical Engineering, Zakir Husain College of Engineering & Technology, Aligarh Muslim University, Aligarh, India)
Volume 7 (2016)
Issue 1
Article 1
Mining and Analysis of Periodic Patterns in Weighted Directed Dynamic Network (pages 1-26)
Anand Gupta (Department of Computer Engineering, Netaji Subhas Institute of Technology, New Delhi, India), Hardeo Kumar Thakur (Department of Computer Engineering, Netaji Subhas Institute of Technology, New Delhi, India), Anshul Garg (Department of Information Technology, Netaji Subhas Institute of Technology, New Delhi, India), Disha Garg (Department of Information Technology, Netaji Subhas Institute of Technology, New Delhi, India)
Article 2
CTL Model Checking of Web Services Composition based on Open Workflow Nets Modeling (pages 27-42)
Zohra Sbaï (ENIT, Tunis, Tunisia), Rawand Guerfel (ENIT, Tunis, Tunisia)
Article 3
Bangla and Oriya Script Lines Identification from Handwritten Document Images in Tri-script Scenario (pages 43-60)
Sk Md Obaidullah (Aliah University, Kolkata, India), Chayan Halder (West Bengal State University, Kolkata, India), Nibaran Das (Jadavpur University, Kolkata, India), Kaushik Roy (West Bengal State University, Kolkata, India)
Article 4
The Role of OSS in Development of Software Industry in Developing Countries with Weak Intellectual Property Rights (pages 61-78)
Nasrin Dastranj (Tarbiat Modares University, Tehran, Iran), Sepehr Ghazinoory (Tarbiat Modares University, Tehran, Iran), Fatemeh Saghafi (University of Tehran, Tehran, Iran), Mona Rashidirad (Brighton Business School, Brighton, UK)
Issue 2
Article 1
The Compensation Benefit of ITIL® Skills and Certifications (pages 1-15)
Stuart Diaz Galup (Florida Atlantic University, Davie, FL, USA), Ronald Dattero (Missouri State University, Springfield, MO, USA), Jing Quan (Department of Information and Decision Sciences, Perdue School of Business, Salisbury University, Salisbury, MD, USA)
Article 2
A Study on Adoption of Employee Welfare Schemes in Industrial and Service Organisations: In Contrast with Public and Private Sectors (pages 16-33)
Chandra Sekhar Patro (Department of Management Studies, GVP College of Engineering (Autonomous), Visakhapatnam, India)
Article 3
Student Learning and Information Technology Nexus (pages 34-45)
Neeta Baporikar (HP-GSB, Namibia University of Science and Technology, Namibia)
Article 4
Replication and Resubmission Based Adaptive Decision for Fault Tolerance in Real Time Cloud Computing: A New Approach (pages 46-60)
Prasenjit Kumar Patra (Department of CSE, Bengal College of Engineering and Technology, Durgapur, India), Harshpreet Singh (Department of CSE, Lovely Professional University, Phagwara, India), Rajwinder Singh (Department of CSE, Lovely Professional University, Phagwara, India), Saptarshi Das (Department of CSE, Saroj Mohan Institute of Technology, Guptipara, India), Nilanjan Dey (Department of IT, Techno India College of Technology, Rajarhat, India), Anghel Drugarin Cornelia Victoria (Department of Electrics and Informatics Engineering, “Eftimie Murgu” University of Resita, Resita, Romania)
Issue 3
Article 1
Antenna Design and Direction of Arrival Estimation in Meta-Heuristic Paradigm: A Review (pages 1-18)
Nilanjan Dey (Department of Information Technology, Techno India College of Technology, Kolkata, India), Amira S. Ashour (Department of Electronics & Electrical Communications Engineering, Faculty of Engineering, Tanta University, Tanta, Egypt)
Article 2
A Case Study of Progressive Formation of Accounting Cloud Service in Japan: The Second Stage (pages 19-37)
Yutaka Mizuno (Nagoya Institute of Technology, Nagoya City, Japan), Nobutaka Odake (Nagoya Institute of Technology, Nagoya City, Japan)
Article 4
A PSO Based Approach for Producing Optimized Latent Factor in Special Reference to Big Data (pages 55-70)
Bharat Singh (Department of Information Technology, Indian Institute of Information Technology, Allahabad, India), Om Prakash Vyas (Department of Information Technology, Indian Institute of Information Technology, Allahabad, India)
Issue 4
Article 1
An Empirical Study to Evaluation of Customer Acquisition Processes on Customer Satisfaction (pages 1-20)
Samer Alhawari (Department of Management Information Systems, Faculty of Business and Finance, The World Islamic Sciences and Education University, Amman, Jordan), Haroun Alryalat (Ajman University of Science and Technology, Ajman, United Arab Emirates), Hana Hunaiti (The World Islamic Sciences and Education University, Amman, Jordan)
Article 2
Analysis of Grievances in the Banking Sector through Big Data (pages 21-36)
Arushi Jain (Ambedkar Institute of Advanced Communication Technology and Research, New Delhi, India), Vishal Bhatnagar (Department of Computer Science and Engineering, Ambedkar Institute of Advanced Communication Technologies and Research, New Delhi, India)
Article 3
Post PhD Adjustments and Internationalization of Higher Education in China - A Study based on International PhD Students in China: PhDs Enrollment and Its Aftermath (pages 37-47)
Ghulam Nabi (School of Public Affairs, University of Science and Technology of China, Hefei, China), Song Wei (School of Public Affairs, University of Science and Technology of China, Hefei, China), Ghulam Ghous (University of Management Science and IT, Kotli, Pakistan), Nadia Sheikh (Informatics Complex (ICCC), Islamabad, Pakistan)
Article 4
Benefits from Using Bitcoin: Empirical Evidence from a European Country (pages 48-62)
Rainer Schmidt (Munich University of Applied Sciences, Munich, Germany), Michael Möhring (Munich University of Applied Sciences, Munich, Germany), Daniel Glück (Aalen University of Applied Sciences, Aalen, Germany), Ralf Haerting (Aalen University of Applied Sciences, Aalen, Germany), Barbara Keller (Aalen University of Applied Sciences, Aalen, Germany), Christopher Reichstein (Aalen University of Applied Sciences, Aalen, Germany)
Article 5
Value Facilitation as Antecedent of Service Provider Profitability (pages 63-76)
Alexander Bogislav Herzfeldt (Technische Universität München, Garching bei München, Germany), Eugenia Rastorguev (Technische Universität München, Garching bei München, Germany), Christoph Ertl (Technische Universität München, Garching bei München, Germany), Helmut Krcmar (Technische Universität München, Garching bei München, Germany)
Volume 6 (2015)
Issue 1
Article 1
A Case Study of Progressive Formation of Accounting Cloud Services in JAPAN (pages 1-21)
Yutaka Mizuno (Graduate School of Engineering, Nagoya Institute of Technology, Nagoya, Japan), Nobutaka Odake (Graduate School of Engineering, Nagoya Institute of Technology, Nagoya, Japan)
Article 2
Employee Welfare Measures in Public and Private Sectors: A Comparative Analysis (pages 22-36)
Chandra Sekhar Patro (Gayatri Vidya Parishad College of Engineering (Autonomous), Visakhapatnam, India)
Article 3
Making Sense of the E-Service Quality Literature: Sampling, Undergraduates, and Replications (pages 37-62)
Sharron J. Lennon (Indiana University, Bloomington, IN, USA), Jung-Hwan Kim (University of South Carolina, Columbia, SC, USA)
Article 4
Hybrid Segmentation Prototype for Arabic Text-Based Documents: Towards Plagiarism Detection (pages 63-74)
Sonia Alouane-Ksouri (National Engineering School of Tunis, University of Tunis El Manar, Tunis, Tunisia), Minyar Sassi Hidri (National Engineering School of Tunis, University of Tunis El Manar, Tunis, Tunisia)
Article 5
A Standardized Marketing Audit Model for Entrepreneurship Education in Egypt (pages 75-92)
Sherein H. Abou-Warda (Kafrelsheikh University, Kafr el-Sheikh, Egypt)
Issue 2
Article 1
Big Data: Enabler or Challenge for Enterprise 2.0 (pages 1-17)
Ashok Kumar Wahi (Jaypee Business School, Noida, India), Yajulu Medury (Times Higher Education, Noida, India), Rajnish Kumar Misra (Jaypee Business School, Noida, India)
Article 2
Automatic Generation Control of Thermal-Thermal-Hydro Power Systems with PID Controller using Ant Colony Optimization (pages 18-34)
Jagatheesan Kaliannan (Department of EEE, Mahendra Institute of Engineering and Technology, Namakkal, India), Anand Baskaran (Department of EEE, Hindusthan College of Engineering and Technology, Coimbatore, India), Nilanjan Dey (Department of ETCE, Jadavpur University, Kolkata, India)
Article 3
Semantics and Agents Oriented Web Personalization: State of the Art (pages 35-49)
Aarti Singh (MMICT and BM, MMU, Ambala, India), Anu Sharma (MMICT and BM, MMU, Ambala, India), Nilanjan Dey (Department of ETCE, Jadavpur University, Kolkata, India)
Article 4
Generations of Technology Intelligence in the SMEs: A Science Park Case Study (pages 50-62)
Mahdi Hajari (Faculty of New Sciences and Technologies, University of Tehran, Tehran, Iran), Mahdi Hamidi (Faculty of New Sciences and Technologies, University of Tehran, Tehran, Iran), Alireza Aslani (Faculty of New Sciences and Technologies, University of Tehran, Tehran, Iran)
Issue 3
Article 1
Does Selection Mechanism for Temporary Employees in Public Sector Universities affect Right Selection? (pages 1-11)
Ghulam Nabi (School of Public Affairs, University of Science and Technology of China, Hefei, China), Song Wei (School of Public Affairs, University of Science and Technology of China, Hefei, China), Muhammad Shabbir (School of Public Affairs, University of Science and Technology of China, Hefei, China)
Article 2
A Fuzzy Ontology-Based Platform for Flexible Querying (pages 12-26)
Amira Aloui (ENIT, Tunis, Tunisia), Amel Grissa Touzi (Université Tunis El Manar, Tunis, Tunisia & Faculté des Sciences de Tunis, LIPAH, Ecole Nationale d'Ingénieurs de Tunis, Tunis, Tunisia)
Article 3
Application of Fuzzy Labeled Transition System to Contract Net Protocol (pages 27-46)
Sofia Kouah (MISC Laboratory, University of Abdelhamid Mehri –Constantine 2, Constantine, Algeria & University of Oum El Bouaghi, Oum El Bouaghi, Algeria), Djamel Eddine Saïdouni (MISC Laboratory, University of Abdelhamid Mehri –Constantine 2, Constantine, Algeria)
Article 4
Data Security for Software as a Service (pages 47-63)
Pradeep Kumar Tiwari (Department of Computer Science and Engineering, Manipal University, Jaipur, India), Sandeep Joshi (Department of Computer Science and Engineering, Manipal University, Jaipur, India)
Issue 4
Article 1
Quality Facets in Educational Process for Enhanced Knowledge Creation (pages 1-15)
Neeta Baporikar (HP - GSB, Namibia and Doctoral Guide, University of Pune, India)
Article 2
Extended Earned Value Management Based on Fuzzy Multi-Criteria Decision Making (pages 16-32)
Hêriş Golpîra (Department of Industrial Engineering, Sanandaj Branch, Islamic Azad University, Sanandaj, Iran)
Article 3
Innovation Policies in Managing Growth for High-Tech Companies: A Tactical Synthesis of Management Insights (pages 33-42)
Belle Selene Xia (Department of Economics and HECER, University of Helsinki, Helsinki, Finland)
Article 4
A Comparative Analysis of Content Delivery Network and Other Techniques for Web Content Delivery (pages 43-58)
Meenakshi Gupta (MMICT & BM (MCA), Maharishi Markandeshwar University, Mullana, India), Atul Garg (MMICT & BM (MCA), Maharishi Markandeshwar University, Mullana, India)
Volume 5 (2014)
Issue 1
Article 1
Quality Function Deployment in Higher Education: A Literature Review (pages 1-13)
Tinu Agrawal (IMT-Nagpur, Nagpur, India), Jitendra Sharma (IMT-Nagpur, Nagpur, India)
Article 2
Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon (pages 14-44)
Vittorio Cesarotti (Department of Industrial Engineering, University of Rome (“Tor Vergata”), Rome, Italy), Alessio Giuiusa (IB Operations, Amazon.eu, Rome, Italy), Stephen K. Kwan (Lucas College of Business, San José State University, San José, CA, USA), Vito Introna (Department of Industrial Engineering, University of Rome (“Tor Vergata”), Rome, Italy), Jim Spohrer (IBM University Programs Worldwide, IBM Almaden Research Center, San Jose, CA, USA)
Article 3
Performance Evaluation of Different Cost Functions in Motion Vector Estimation (pages 45-65)
Suvojit Acharjee (Department of ETCE, Jadavpur University, Kolkata, India), Sayan Chakraborty (Department of CSE, JIS College of Engineering, Kalyani, India), Wahiba Ben Abdessalem Karaa (Department of CSE, High Institute of Management, Le Bardo, Tunisia), Ahmad Taher Azar (Benha University, Qalyubia, Egypt), Nilanjan Dey (Department of IT, JIS College of Engineering, Kalyani, India)
Article 4
Grid-Based Fuzzy Processing for Parallel Learning the Document Similarities (pages 66-83)
Minyar Sassi Hidri (Ecole Nationale d'Ingénieurs de Tunis, Université de Tunis El Manar, Tunis, Tunisia), Sonia Alouane Ksouri (Ecole Nationale d'Ingénieurs de Tunis, Université de Tunis El Manar, Tunis, Tunisia), Kamel Barkaoui (CEDRIC-CNAM Paris, Paris, France)
Article 5
From User Requirements to Querying of Fuzzy Summaries (pages 84-102)
Ines Benali Sougui (Ecole Nationale d'Ingénieurs de Tunis, Université de Tunis El Manar, Tunis, Tunisia), Minyar Sassi Hidri (Ecole Nationale d'Ingénieurs de Tunis, Université de Tunis El Manar, Tunis, Tunisia), Amel Grissa Touzi (Ecole Nationale d'Ingénieurs de Tunis, Université de Tunis El Manar, Tunis, Tunisia)
Issue 2
Article 1
Creation of the Training-Chart: A Step Forward to Make the Training More Effective (pages 1-18)
Neetima Agarwal (Jaypee Business School, Noida, India), Vandana Ahuja (Area-Marketing, Jaypee Business School, Noida, India)
Article 2
Infrastructure Innovation to Attain Service Value Sustainability: Viewpoint of Resource Management (pages 19-35)
H. M. Belal (Japan Advanced Institute of Science and Technology, Nomi, Japan), Kunio Shirahada (Japan Advanced Institute of Science and Technology, Nomi, Japan), Michitaka Kosaka (Japan Advanced Institute of Science and Technology, Nomi, Japan)
Article 3
Cultural Barriers to the Transition from Product to Product Service in the Medical Device Industry (pages 36-50)
Linda Ryan (Designing Service for Dementia (DSA) Project, Sligo, Ireland), David Tormey (Department of Mechanical and Electronic Engineering, Institute of Technology, Sligo, Ireland), Perry Share (Department of Social Sciences, Institute of Technology, Sligo, Ireland)
Article 4
The Virtual Computing Lab (VCL): An Open Source Cloud Computing Solution Designed Specifically for Education and Research (pages 51-63)
Andy Rindos (Center for Advanced Studies, IBM Corporation, Research Triangle Park, NC, USA,), Mladen Vouk (Department of Computer Science, North Carolina State University, Raleigh, NC, USA), Yaser Jararweh (Department of Computer Science, Jordan University of Science and Technology, Irbid, Jordan)
Article 5
Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries (pages 64-84)
Pedro C. Marques (Faculty of Engineering, Universidade Lusófona, Lisbon, Portugal), Pedro F. Cunha (School of Technology, Instituto Politécnico de Setúbal, Estefanilha, Portugal)
Issue 3
Article 1
Social Media: The Core of Enterprise 2.0 (pages 1-15)
Ashok Kumar Wahi (Jaypee Business School, Noida, India), Yajulu Medury (Times Higher Education, The Times of India, Noida, India), Rajnish Kumar Misra (Jaypee Business School, Noida, India)
Article 2
Integrating Product-Service Systems with New Business Models Definition for Manufacturing Industries (pages 16-33)
Pedro C. Marques (Faculty of Engineering, Universidade Lusófona, Lisbon, Portugal), Pedro F. Cunha (School of Technology, Polytechnic Institute of Setúbal, Estefanilha, Portugal)
Article 3
An Investigation of Logistical Service in Franchising System: A Case Study in the French Context (pages 34-53)
Thierry Allègre (CRET-LOG, Aix-Marseille University, Marseille, France), François Fulconis (CRET-LOG, Avignon University, Avignon, France), Gilles Paché (CRET-LOG, Aix-Marseille University, Marseille, France)
Article 4
Recent Research on Multi Input Multi Output (MIMO) based Mobile ad hoc Network: A Review (pages 54-65)
Swati Chowdhuri (Department of ETCE, Jadavpur University, Kolkata, India), Sayan Chakraborty (Department of CSE, JIS College of Engineering, Kalyani, India), Nilanjan Dey (Department of ETCE, Jadavpur University, Kolkata, India), Ahmad Taher Azar (Faculty of Computers and Information, Benha University, Qalyubia, Egypt), Mohammed Abdel-Megeed M. Salem (Computer and Information Sciences, Ain Shams University, Cairo, Egypt), Sheli Sinha Chaudhury (Department of ETCE, Jadavpur University, Kolkata, India), Pranab Banerjee (Department of ETCE, Jadavpur University, Kolkata, India)
Issue 4
Article 1
Service Science in Higher Education: Productization of Offshore Programs in Transnational Education (pages 1-12)
Pi-Yun Chen (Graduate School of Finance, Shu-Te University, Kaohsiung, Taiwan), Ming-Hsiung Hsiao (Department of Information Management, Shu-Te University, Kaohsiung, Taiwan)
Article 2
A Kinect-less Augmented Reality Approach to Real-time Tag-less Virtual Trial Room Simulation (pages 13-28)
Abhinav Biswas (IT Services Division, ECIL, Hyderabad, India), Soumalya Dutta (JIS College of Engineering, Kalyani, India), Nilanjan Dey (Jadavpur University, Kolkata, India), Ahmad Taher Azar (Benha University, Qalyubiyah, Egypt)
Article 3
Fuzzification of Euclidean Space Approach in Machine Learning Techniques (pages 29-43)
Mostafa A. Salama (British University, Cairo, Egypt), Aboul Ella Hassanien (Cairo University, Cairo, Egypt & Scientific Research Group in Egypt (SRGE), Egypt)
Article 4
Strictness Petroleum Prediction System Based on Fuzzy Model (pages 44-65)
Senan A. Ghallab (Ain Shams University, Cairo, Egypt), Nagwa. L. Badr (Ain Shams University, Cairo, Egypt), Abdel Badeeh Salem (Ain Shams University, Cairo, Egypt), M. F. Tolba (Ain Shams University, Cairo, Egypt)
Article 5
Rough Set Based Ad Hoc Network: A Review (pages 66-76)
Swati Chowdhuri (Department of ECE, Seacom Engineering College, Howrah, India), Payel Roy (Department of CA, JIS College of Engineering, Kalyani, India), Srijan Goswami (Department of Medical Biotechnology, IGMGS, Kolkata, India), Ahmad Taher Azar (Benha University, Egypt), Nilanjan Dey (Department Of ETCE, Jadavpur University, Kolkata, India)
Volume 4 (2013)
Issue 1
Article 1
Perceived Value and Brand Loyalty in Fine Dining Service (pages 1-12)
Jyoti Kainth (Faculty of Marketing, Institute of Management Technology, Ghaziabad, UP, India), Harsh V. Verma (Faculty of Management Studies, University of Delhi, New Delhi, Delhi, India)
Article 2
An Empirical Investigation on Credit Card Adoption in India (pages 13-29)
G.Varaprasad (Department of Mechanical Engineering, National Institute of Technology Calicut, Kozhikode, Kerala, India), Kailas Sree Chandran (Department of Mechanical Engineering, St.Thomas Institute for Science and Technology, Thiruvananthapuram, Kerala, India), R. Sridharan (Department of Mechanical Engineering, National Institute of Technology Calicut, Kozhikode, Kerala, India), Anandakuttan B. Unnithan (Department of Marketing Management, Indian Institute of Management, Kozhikode, Kerala, India)
Article 3
Conceptualizing Emergency Department Scenarios: A DSE-Based Methodology (pages 30-46)
Maya Kaner (Department of Industrial Engineering and Management, Ort Braude College, Karmiel, Israel), Tamar Gadrich (Department of Industrial Engineering and Management, Ort Braude College, Karmiel, Israel), Shuki Dror (Department of Industrial Engineering and Management, Ort Braude College, Karmiel, Israel), Yariv Marmor (Division of Health Care Policy and Research, Mayo Clinic, Rochester, MN, USA)
Article 4
Measurement of Service Efficiency in Different Types of Banking Services: Mass Services, Service Factories, Service Shops, and Professional Services (pages 47-67)
Markku Tinnilä (Department of Information and Service Economy, Aalto University School of Business, Aalto University, Aalto, Finland)
Issue 2
Service Science and Smart Services: From Theory to Application
Guest Editorial Preface
Kyrill Meyer (University of Leipzig, Germany), Klaus-Peter Fähnrich (University of Leipzig, Germany)
Article 1
Foundations of Open Semantic Service Networks (pages 1-16)
Jorge Cardoso (Centre for Informatics and Systems of the University of Coimbra, Department of Informatics Engineering, University of Coimbra, Coimbra, Portugal & Karlsruhe Service Research Institute, Karlsruhe Institute of Technology, Karlsruhe, Germany), Carlos Pedrinaci (Knowledge Media Institute, The Open University, Milton Keynes, England, UK), Torsten Leidig (SAP Research, Karlsruhe, Germany), Paulo Rupino (Centre for Informatics and Systems of the University of Coimbra Group, Department of Informatics Engineering, University of Coimbra, Coimbra, Portugal), Pieter De Leenheer (Department of Computer Science, VU University Amsterdam, Amsterdam, The Netherlands)
Article 2
Product-Service-Lifecycle: Methods and Functions for the Development and Management of Product-Related Services (pages 17-33)
Kyrill Meyer (Institut für Informatik, Abt. Betriebliche Informationssysteme, Department of Computer Science, University of Leipzig, Leipzig, Germany), Michael Thieme (Institut für Informatik, Abt. Betriebliche Informationssysteme, Department of Computer Science, University of Leipzig, Leipzig, Germany), Christian Zinke (Institut für Informatik, Abt. Betriebliche Informationssysteme, Department of Computer Science, University of Leipzig, Leipzig, Germany)
Article 3
Designing Analytical Approaches for Interactive Competitive Intelligence (pages 34-45)
Michael Prilop (Fraunhofer MOEZ, Leipzig, Germany), Liina Tonisson (Fraunhofer MOEZ, Leipzig, Germany), Lutz Maicher (Fraunhofer MOEZ, Leipzig, Germany)
Article 4
Significance of Qualitative Factors for a Deeper Understanding of Service Productivity (pages 46-59)
Sabrina Cocca (Fraunhofer Institute for Industrial Engineering, Stuttgart, Germany)
Article 5
A Metamodel for Component-Based Service Modeling (pages 60-77)
Michael Becker (University of Leipzig, Leipzig, Germany), Stephan Klingner (University of Leipzig, Leipzig, Germany)
Article 6
Innovation in Service System Solutions: How Can New Business Models Drive the Transformation of Regions and Sectors in Europe? (pages 78-91)
Nizar Abdelkafi (Fraunhofer MOEZ, Leipzig, Germany), Romy Hilbig (Fraunhofer MOEZ, Leipzig, Germany)
Article 7
Classification of Technical Operation Services for Renewable Energy Power Plants (pages 92-101)
Michael Sonnenberg (Institute Of Applied Computer Science E.V., University of Leipzig, Leipzig, Germany), Stefan Kühne (Faculty of Computer Science and Mathematics, University of Leipzig, Leipzig, Germany), Michael Becker (Faculty of Computer Science and Mathematics, University of Leipzig, Leipzig, Germany)
Issue 3
Article 1
An Assessment Methodology for Hotel Websites: Application to the Top 10 Cities Destination in the World (pages 1-17)
F. Javier Miranda (Faculty of Economics and Business Management, University of Extremadura, Badajoz, Spain), Sergio Rubio (School of Industrial Engineering, University of Extremadura, Badajoz, Spain), Antonio Chamorro (Faculty of Economics and Business Management, University of Extremadura, Badajoz, Spain)
Article 2
Approaches for Semantic Web Service: An Overview (pages 18-36)
Thabet Slimani (College of Computer and Information Technology, Taif University, Taif, Saudi Arabia)
Article 3
The Role of Website Features in Creating Loyalty: The Mediating Effect of Commitment (pages 37-50)
Anil Bilgihan (College of Business, Florida Atlantic University, Boca Raton, FL, USA), Anupama Sukhu (Department of Consumer Sciences, The Ohio State University, Columbus, OH, USA), Jay Kandampully (Department of Consumer Sciences, The Ohio State University, Columbus, OH, USA)
Article 4
Analysis of the Internet Impact on the Real Estate Industry (pages 51-67)
Emna Cherif (School of Accountancy and MIS, Depaul University, Chicago, IL, USA)
Issue 4
Article 1
A Model Curriculum for Undergraduate Program in IT SSME (pages 1-18)
Amer Al-Badarneh (Jordan University of Science & Technology, Irbid, Jordan), James Spohrer (IBM Almaden Research Center, San Jose, CA, USA), Basheer Al-Duwairi (Jordan University of Science & Technology, Irbid, Jordan)
Article 2
Using Word Trees, Word Networks, and Tag Clouds to Provide Meaningful Insights: A Case Study of Electronic Word of Mouth for Hotel Service Delivery (pages 19-42)
Anil Bilgihan (College of Business, Florida Atlantic University, Boca Raton, FL, USA), Denver Severt (University of Central Florida, Orlando, FL, USA), Jay Kandampully (Department of Consumer Sciences, The Ohio State University, Columbus, OH, USA)
Article 3
Identifying Different Forms of Innovation in Retail Banking (pages 43-57)
Véronique Favre-Bonte (Laboratory Institut de REcherche en Economie et en GEstion (IREGE), University of Savoie, Annecy-le-Vieux, France), Gardet Elodie (Laboratory Institut de REcherche en Economie et en GEstion (IREGE), University of Savoie, Annecy-le-Vieux, France), Catherine Thevenard-Puthod (Laboratory Institut de REcherche en Economie et en GEstion (IREGE), University of Savoie, Annecy-le-Vieux, France)
Article 4
A Unified Model of Product Service Systems Representation (pages 58-72)
Lujing Yang (School of Engineering, University of South Australia, Mawson Lakes, Australia), Ke Xing (School of Engineering, University of South Australia, Mawson Lakes, Australia), David Ness (Barbara Hardy Institute, University of South Australia, Mawson Lakes, Australia)
Volume 3 (2012)
Issue 1
Article 1
Information-Driven Framework for Collaborative Business Service Modelling (pages 1-18)
Thang Le Dinh (Université du Québec à Trois-Rivières, Canada), Thanh Thoa Pham Thi (Dublin City University, Ireland)
Article 2
Aligning Value and Implementation in Service Design: A Systemic Approach (pages 19-36)
Arash Golnam (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland), Gil Regev (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland), Julien Ramboz (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland), Philippe Laprade (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland), Alain Wegmann (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland)
Article 3
Management of Transaction Exposure: A Comparative Analysis of MNCs in India (pages 37-54)
Manisha Goel (YMCA University of Science & Technology, Faridabad, India)
Article 4
An Information Services Inspired Framework for Assessing Scientific Book Quality (pages 55-67)
P. A. Kostagiolas (Ionian University, Greece), C. Banou (Ionian University, Greece), S. Stamou (Ionian University, Greece)
Issue 2
Article 1
Offshoring of Services from Developing Countries: The New Wave of Emerging Offshorers (pages 1-12)
Kraiwinee Bunyaratavej (Wesley College, USA), Eugene D. Hahn (Salisbury University, USA)
Article 2
A Manpower Allocation Model for Service Jobs (pages 13-34)
Isaac Balaila (Technion – Israel Institute of Technology, Israel), Issachar Gilad (Technion – Israel Institute of Technology, Israel)
Article 3
An Investigation of Product Service System Models (pages 35-49)
Linda Ryan (IT Sligo, Ireland)
Article 4
The Paradox of Service Industrialization and the Creation of Meaning (pages 50-62)
Jesús Alcoba González (La Salle Campus Madrid, Spain)
Issue 3
Article 1
Interaction-Based Foundation of Services (pages 1-11)
Peter Géczy (National Institute of Advanced Industrial Science and Technology (AIST), Japan), Noriaki Izumi (National Institute of Advanced Industrial Science and Technology (AIST), Japan), Kôiti Hasida (National Institute of Advanced Industrial Science and Technology (AIST), Japan), Koichiro Eto (National Institute of Advanced Industrial Science and Technology (AIST), Japan), Akira Mori (National Institute of Advanced Industrial Science and Technology (AIST), Japan)
Article 2
Toward a Service (Eco)Systems Perspective on Value Creation (pages 12-25)
Heiko Wieland (University of Hawaii, USA), Francesco Polese (University of Cassino, Italy), Stephen L. Vargo (University of Hawaii, USA), Robert F. Lusch (University of Arizona, USA)
Article 3
Value, Variety and Viability: New Business Models for Co-Creation in Outcome-based Contracts (pages 26-48)
Irene Ng (University of Warwick, UK), Gerard Briscoe (University of Cambridge, UK)
Article 4
Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements (pages 49-64)
Axel Kieninger (Karlsruhe Institute of Technology, Germany), Gerhard Satzger (Karlsruhe Institute of Technology, Germany), Detlef Straeten (IBM Deutschland GmbH, Germany), Björn Schmitz (Karlsruhe Institute of Technology, Germany), Dian Baltadzhiev (Karlsruhe Institute of Technology, Germany)
Article 5
The Impact of Contract Type on Service Provider Information Requirements (pages 65-85)
Rachel Cuthbert (Institute for Manufacturing, Cambridge University, UK), Duncan McFarlane (Institute for Manufacturing, Cambridge University, UK), Andy Neely (Institute for Manufacturing, Cambridge University, UK)
Article 6
Open Service Field-Point of Service: A Method to Continuously Observe Tourist Behavior in Sightseeing Areas (pages 86-98)
Yoshinobu Yamamoto (National Institute of Advanced Industrial Science and Technology (AIST), Japan)
Article 7
Typology for Modular Service Design: Review of Literature (pages 99-112)
Tuure Tuunanen (University of Oulu, Finland), Anu Bask (Academy of Finland, Aalto University School of Business, Finland), Hilkka Merisalo-Rantanen (Aalto University School of Business, Finland)
Issue 4
Article 1
Case Study: Challenges of Transition from a Manufacturing Company to a Maintenance Partner (pages 1-12)
Teuvo Heikkinen (Department of Mechanical Engineering, Savonia University of Applied Sciences, Kuopio, Finland)
Article 2
A Multidisciplinary Survey on Service (pages 13-37)
Nikolaos Loutas (Information Systems Lab, University of Macedonia, Thessaloniki, Greece & PwC EU Services, Belgium), Konstantinos Tarabanis (Information System Lab, University of Macedonia, Thessaloniki, Macedonia, Greece), Vassilios Peristeras (Informatics, Interoperability Solutions for European Public Administrations, European Commission, Ireland)
Article 3
Simulating a Contract Closeout Process (pages 38-59)
Clayton Jerrett Capizzi (University of Tennessee-Knoxville, Knoxville, TN, USA), Joseph Wilck (East Carolina University, Greenville, NC, USA), Xueping Li (University of Tennessee-Knoxville, Knoxville, TN, USA)
Volume 2 (2011)
Issue 1
Article 1
Service Quality Evaluation Method for Community-Based Software Outsourcing Process (pages 1-14)
Shu Liu (Harbin Institute of Technology, China), Ying Liu (IBM China Research Lab, China), Huimin Jiang (Harbin Institute of Technology, China), Zhongjie Wang (Harbin Institute of Technology, China), Xiaofei Xu (Harbin Institute of Technology, China)
Article 2
Creating Effective Customer Solutions: A Process-Oriented Perspective (pages 15-29)
Ferdinand Burianek (TUM Business School, Germany), Sebastian Bonnemeier (TUM Business School, Germany), Ralf Reichwald (Leipzig Graduate School of Management, Germany)
Article 3
Customers as Innovators in Senior Service Markets: An Examination of Innovation Potential and Characteristics (pages 30-51)
Lea Hennala (Lappeenranta University of Technology, Finland), Helinä Melkas (Lappeenranta University of Technology, Finland), Satu Pekkarinen (Lappeenranta University of Technology, Finland)
Article 4
Situated Service-Oriented Modeling (pages 52-72)
Raafat George Saadé (Concordia University, Canada), Rustam Vahidov (Concordia University, Canada)
Issue 2
Article 1
An IT Service Engineering and Management Framework (ITS-EMF) (pages 1-15)
Manuel Mora (Autonomous University of Aguascalientes, Mexico), Rory O’Connor (Dublin City University, Ireland), Mahesh S. Raisinghani (TWU School of Management, USA), Jorge Macías-Luévano (Autonomous University of Aguascalientes, Mexico), Ovsei Gelman (CCADET-UNAM, Mexico)
Article 2
DNA Model of IT Service Assets (pages 16-47)
Stuart D. Galup (Florida Atlantic University, USA), Ronald Dattero (Missouri State University, USA), Jayne Groll (ITSM Academy, Inc., USA)
Article 3
Identification of Attributes of TQM in an Educational Institute: A System Model (pages 48-64)
Rajiv Sindwani (YMCA University of Science & Technology, India), Vikram Singh (YMCA University of Science & Technology, India), Sandeep Grover (YMCA University of Science & Technology, India)
Article 4
An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems (pages 65-81)
María-Cruz Valiente (University of Alcalá, Spain), Cristina Vicente-Chicote (Technical University of Cartagena, Spain), Daniel Rodríguez (University of Alcalá, Spain)
Issue 3
Article 1
The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent (pages 1-19)
Jung-Hwan Kim (University of South Carolina, USA), Minjeong Kim (Oregon State University, USA), Jay Kandampully (The Ohio State University, USA)
Article 2
A Study on Relationships Among Software Engineering Capabilities in Japan Using Panel Analysis (pages 20-32)
Yasuo Kadono (Tokyo University of Technology, Japan)
Article 3
Value-Adding to Public Services Through the Adoption of Lean Thinking (pages 33-50)
Ayham A. M. Jaaron (An-Najah National University, Palestine), Chris J. Backhouse (Loughborough University, UK)
Article 4
A Modeling Framework for Analyzing the Viability of Service Systems (pages 51-64)
Arash Golnam (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland), Gil Regev (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland), Alain Wegmann (Ecole Polytechnique Fédérale de Lausanne (EPFL), Switzerland)
Issue 4
Article 1
A Business Model Approach for Service Engineering in the Internet of Services (pages 1-8)
Holger Kett (Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO, Germany)
Article 2
Service Oriented Innovation Management: An Open Innovation Approach for Collaboration in Innovation Networks (pages 9-15)
Michael Thieme (Institute for Applied Informatics (InfAI), Germany)
Article 3
Customer Integration in Innovation Processes via Operating Information Systems (pages 16-24)
Benjamin Strehl (USU Software AG, Germany)
Article 4
A Method for the Management of Service Innovation Projects in Mature Organizations (pages 25-41)
Bernhard Schindlholzer (University of St. Gallen, Switzerland), Falk Uebernickel (University of St. Gallen, Switzerland), Walter Brenner (University of St. Gallen, Switzerland)
Article 6
Mobile Emergency Management Services Targeting Large Public Events (pages 49-66)
Jan Zibuschka (Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO, Germany), Heiko Roßnagel (Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO, Germany), Jan Muntermann (University of Göttingen, Germany), Tobias Scherner (Marketing Partner, Germany)
Article 7
MoBiFlow: Principles and Design of a Workflow System for Molecular Biology (pages 67-78)
Markus Held (Bundesanstalt für Finanzdienstleistungsaufsicht, Germany), Wolfgang Küchlin (Eberhard Karls Universität Tübingen, Germany), Wolfgang Blochinger (Universität Stuttgart, Germany)
Article 8
uRun: A Framework for User-Generated Mobile Services in the Health and Fitness Domain (pages 79-97)
Alexandra Chapko (German Research Center for Artificial Intelligence, Germany), Andreas Emrich (German Research Center for Artificial Intelligence, Germany), Stephan Flake (Orga Systems GmbH, Germany), Frank Golatowski (University of Rostock, Germany), Marc Gräßle (German Research Center for Artificial Intelligence, Germany), Andreas Kohlos (Morpho Cards GmbH, Germany), Nico Laum (University of Rostock, Germany), Christian Lerche (University of Rostock, Germany), Carsten Rust (Morpho Cards GmbH, Germany), Jürgen Tacken (Orga Systems GmbH, Germany), Dirk Werth (German Research Center for Artificial Intelligence, Germany), Carsten Zoth (Orga Systems GmbH, Germany)
Article 9
An Information and Cooperation Portal for Supporting Public Authorities and Organizations with Safety and Security Responsibilities Before and During Large Public Events (pages 98-107)
Sandra Frings (Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO, Germany), David López Remondes (City of Cologne and University of Applied Sciences Cologne, Germany), Wolf Engelbach (Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO, Germany)
Volume 1 (2010)
Issue 1
Article 1
Service Science, Quo Vadis? (pages 1-16)
Peter Géczy (National Institute of Advanced Industrial Science and Technology (AIST), Japan), Noriaki Izumi (National Institute of Advanced Industrial Science and Technology (AIST), Japan), Kôiti Hasida (National Institute of Advanced Industrial Science and Technology (AIST), Japan)
Article 2
Model-Driven Engineering of Service-Oriented Systems: A Research Agenda (pages 17-32)
Dragan Gaševic (Athabasca University, Canada), Marek Hatala (Simon Fraser University, Canada)
Article 3
Fundamental Patterns for Enterprise Integration Services (pages 33-49)
Stephan Aier (University of St. Gallen, Switzerland), Robert Winter (University of St.Gallen, Switzerland)
Article 4
Information Stewardship in Cloud Computing (pages 50-67)
David Pym (Hewlett-Packard Laboratories, UK), Martin Sadler (Hewlett-Packard Laboratories, UK)
Article 5
Servitized Enterprises for Distributed Collaborative Commerce (pages 68-81)
Haluk Demirkan (Arizona State University, USA), James C. Spohrer (IBM Global University Programs, USA)
Issue 2
Article 1
An Approach to Deploying SOA in Technological Information Integration: A Case Study (pages 1-18)
Zhuofeng Zhao (Institute of Computing Technology, CAS, China), Haifang Fu (Huawei Technologies Co., Ltd., China), Jun Fang (Institute of Computing Technology, CAS, China)
Article 2
Service Composition Based Software Solution Design: A Case Study in Automobile Supply Chain (pages 19-32)
Tong Mo (Harbin Institute of Technology, China), Jingmin Xu (China Research Laboratory, China), Zhongjie Wang (Harbin Institute of Technology, China), Yufei Ma (China Research Laboratory, China), Heyuan Huang (China Research Laboratory, China), Yuan Wang (Harbin Institute of Technology, China), Ying Liu (China Research Laboratory, China), Jun Zhu (China Research Laboratory, China), Xiaofei Xu (Harbin Institute of Technology, China)
Article 3
Supermarket Service Modeling and Evaluation (pages 33-50)
Dihui Bao (Peking University, China), Yelu Chen (Peking University, China), Huiping Sun (Peking University, China), Zhong Chen (Peking University, China)
Article 4
Service Science, Management and Engineering Education: A Unified Model for University (pages 51-69)
Jianliang Wei (Zhejiang Gongshang University, China), Jianhua Chen (Louisiana State University, USA), Qinghua Zhu (Nanjing University, China)
Article 5
Exploration of Adoption of Service Innovations through Technology Road-Mapping: Case of Location Based Services (pages 70-90)
Tugrul U. Daim (Portland State University, USA), Robert R. Harmon (Portland State University, USA), Haluk Demirkan (Arizona State University, USA)
Issue 3
Article 1
Pricing Integrated Customer Solutions: A Process-Oriented Perspective on Value Appropriation (pages 1-16)
Sebastian Bonnemeier (Technische Universität München, Germany), Ferdinand Burianek (Technische Universität München, Germany), Ralf Reichwald (Technische Universität München, Germany)
Article 2
An Ideation Framework for Service Process Improvement (pages 17-49)
Maya Kaner (Ort Braude College, Israel), Reuven Karni (Shenkar College of Engineering and Design, Israel)
Article 3
Preliminary Discussions on Several Characteristics of Service Value (pages 50-62)
Chao Ma (Harbin Institute of Technology, China), Zhongjie Wang (Harbin Institute of Technology, China), Xiaofei Xu (Harbin Institute of Technology, China)
Article 4
An Integrated Methodology for the Evaluation of Electronic Port Services (pages 63-83)
Nikolaos Marianos (University of the Aegean, Greece), Maria Lambrou (University of the Aegean, Greece)
Article 5
Using System Dynamics to Analyze Customer Experience Design (pages 84-99)
Yen-Hao Hsieh (National Chengchi University, Taiwan), Soe-Tsyr Yuan (National Chengchi University, Taiwan)
Issue 4
Article 1
Modeling of Service Systems (pages 1-11)
Martin Böttcher (University of Leipzig, Germany), Klaus-Peter Fähnrich (University of Leipzig, Germany)
Article 2
A Structured Test Approach for Service Concepts (pages 12-21)
Thomas Burger (Fraunhofer Institute for Industrial Engineering, Germany), Kwang-Jae Kim (Pohang University of Science and Technology (POSTECH), South Korea), Thomas Meiren (Fraunhofer Institute for Industrial Engineering, Germany)
Article 3
Service Blueprinting as a Failure Elimination Tool in the Case of Outsourcing Services (pages 22-34)
Pirjo Yli-Viitala (Lappeenranta University of Technology, Finland), Jari Kuusisto (Lappeenranta University of Technology, Finland), Kyrill Meyer (University of Leipzig, Germany)
Article 4
Simulation Based Evaluation of Service Science Productivity for Solution Providers (pages 35-52)
Sven M. Tackenberg (Institute of Industrial Engineering and Ergonomics, RWTH Aachen, Germany), Thomas Gärtner (Institute of Industrial Engineering and Ergonomics, RWTH Aachen, Germany), Sönke Duckwitz (Institute of Industrial Engineering and Ergonomics, RWTH Aachen, Germany), Christopher Schlick (Institute of Industrial Engineering and Ergonomics, RWTH Aachen, Germany)
Article 5
Safety Alarm Systems and Related Services: From Potholes to Innovation Opportunities (pages 53-70)
Satu Pekkarinen (Lappeenranta University of Technology, Finland), Helinä Melkas (Lappeenranta University of Technology, Finland)