MLA
Kieninger, Axel, et al. "Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements." IJSSMET vol.3, no.3 2012: pp.49-64. http://doi.org/10.4018/jssmet.2012070104
APA
Kieninger, A., Satzger, G., Straeten, D., Schmitz, B., & Baltadzhiev, D. (2012). Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 3(3), 49-64. http://doi.org/10.4018/jssmet.2012070104
Chicago
Kieninger, Axel, et al. "Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 3, no.3: 49-64. http://doi.org/10.4018/jssmet.2012070104
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