E-Consumer Behaviour: Past, Present and Future Trajectories of an Evolving Retail Revolution

E-Consumer Behaviour: Past, Present and Future Trajectories of an Evolving Retail Revolution

M. Bourlakis (Brunel University, United Kingdom), S. Papagiannidis (Newcastle University, United Kingdom) and Helen Fox (Newcastle University, United Kingdom)
Copyright: © 2008 |Pages: 13
DOI: 10.4018/jebr.2008070104

Abstract

Shopping online has emerged as one of the most popular Internet applications, providing a plethora of purchasing opportunities for consumers and sales challenges for retailers. The aim of this paper is to shed further light on the past and present status of the e-consumer phenomenon, by looking into online shopping behaviour and by examining the major reasons for being motivated or being de-motivated from buying online, focusing on the trust element. Building on that analysis, the possible future status of e-consumer behaviour is presented via an examination of ubiquitous retailing, which denotes the next stage of that retail revolution.

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