MLA
Burianek, Ferdinand, et al. "Creating Effective Customer Solutions: A Process-Oriented Perspective." IJSSMET vol.2, no.1 2011: pp.15-29. http://doi.org/10.4018/jssmet.2011010102
APA
Burianek, F., Bonnemeier, S., & Reichwald, R. (2011). Creating Effective Customer Solutions: A Process-Oriented Perspective. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 2(1), 15-29. http://doi.org/10.4018/jssmet.2011010102
Chicago
Burianek, Ferdinand, Sebastian Bonnemeier, and Ralf Reichwald. "Creating Effective Customer Solutions: A Process-Oriented Perspective," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 2, no.1: 15-29. http://doi.org/10.4018/jssmet.2011010102
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