MLA
Lee, Sang M., and Teuta Cata. "Critical Success Factors of Web-Based E-Service: The Case of E-Insurance." IJEBR vol.1, no.3 2005: pp.21-40. http://doi.org/10.4018/jebr.2005070102
APA
Lee, S. M. & Cata, T. (2005). Critical Success Factors of Web-Based E-Service: The Case of E-Insurance. International Journal of E-Business Research (IJEBR), 1(3), 21-40. http://doi.org/10.4018/jebr.2005070102
Chicago
Lee, Sang M., and Teuta Cata. "Critical Success Factors of Web-Based E-Service: The Case of E-Insurance," International Journal of E-Business Research (IJEBR) 1, no.3: 21-40. http://doi.org/10.4018/jebr.2005070102
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