Employee Experience Management: A New Paradigm Shift in HR Thinking

Employee Experience Management: A New Paradigm Shift in HR Thinking

Urmila Itam (REVA University, Karnataka, India) and Nitu Ghosh (REVA University, Karnataka, India)
DOI: 10.4018/IJHCITP.2020040103

Abstract

Experimental organizations must rebuild their people management practices in accommodating multi-generational workforces. The idea of keeping employee experience as a central theme in strategy making has a positive impact on business performance in many ways. The main purpose of this article is to explore the concept of employee experience in the current HR context and identify its drivers and key outcomes. The study considered the four-phase research process: the physical space; the human experience; and the digital realm are the three important dimensions of employee experience. Top management in association with the new HR approach to set the tone and stage for a positive employee experience, not only increases employee satisfaction and productivity, but also engages the multi-generational workforce, competitive advantage, and sustainable growth. The scope for the further study could include the quantitative testing of the developed design, in addition to looking more in depth of the antecedents and consequences of a positive employee experience.
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Purpose Statement

The purpose of this paper is to explore the background of employee experience in an effort to define and situate the concept across relevant fields of literature. The study critically aims at answering the following research questions:

  • Is there any ideal employee experience design in today’s workplace?

  • What are the key drivers of positive employee experience?

  • How these drivers help organizations to acquire positive employee experience at the workplace?

  • What impact could a positive and ideal employee experience design have on the key outcomes?

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