An Exploratory Study of the Design Preferences of U.S. and Chinese Virtual Communities

An Exploratory Study of the Design Preferences of U.S. and Chinese Virtual Communities

Felix B. Tan (Auckland University of Technology, New Zealand), Helen J. Lin (University of Auckland, New Zealand) and Cathy Urquhart (University of Auckland, New Zealand)
Copyright: © 2006 |Pages: 25
DOI: 10.4018/jebr.2006070104
OnDemand PDF Download:
List Price: $37.50
10% Discount:-$3.75


With the increasing popularity of electronic commerce, businesses are starting to recognise that developing a good virtual community can help to generate more profits. Virtual communities can be an instrument for building relationships with customers, and retaining customers’ loyalty. Of interest are the similarities and differences in the design preferences of virtual communities across cultural groups. This paper, therefore, examined the design preferences of virtual communities in two cultural groups. The design preferences studied are Web design, tools used, and types of virtual communities preferred. Content analysis was employed to study 20 of the most popular Chinese and U.S. virtual communities. The study found that there are differences in the preference for the type of virtual communities and the tools used by Chinese and U.S. communities. The findings challenge aspects of Web site design across these cultural groups thought to be dissimilar based on prior research, indicating that designers of virtual communities must treat cultural differences with caution. Implications for research and practice are also discussed.

Complete Article List

Search this Journal:
Volume 19: 1 Issue (2023): Forthcoming, Available for Pre-Order
Volume 18: 4 Issues (2022): 2 Released, 2 Forthcoming
Volume 17: 4 Issues (2021)
Volume 16: 4 Issues (2020)
Volume 15: 4 Issues (2019)
Volume 14: 4 Issues (2018)
Volume 13: 4 Issues (2017)
Volume 12: 4 Issues (2016)
Volume 11: 4 Issues (2015)
Volume 10: 4 Issues (2014)
Volume 9: 4 Issues (2013)
Volume 8: 4 Issues (2012)
Volume 7: 4 Issues (2011)
Volume 6: 4 Issues (2010)
Volume 5: 4 Issues (2009)
Volume 4: 4 Issues (2008)
Volume 3: 4 Issues (2007)
Volume 2: 4 Issues (2006)
Volume 1: 4 Issues (2005)
View Complete Journal Contents Listing