Exploring Factors Affecting Users' Satisfaction Toward E-Learning Systems

Exploring Factors Affecting Users' Satisfaction Toward E-Learning Systems

Qais Hammouri (MIS Department, IT College, Yarmouk University, Irbid, Jordan) and Emad Abu-Shanab (Accounting & IS Department, CB&E, Qatar University, Doha, Qatar)
DOI: 10.4018/IJICTE.2018010104
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E-learning is emerging as the new phenomenon of modern education. Universities are adopting e-learning as a strategy for the improving the teaching/learning process. The primary question addressed in this paper is related to the factors influencing the adoption of e-learning. An integrated model was used to explore the factors influencing students' satisfaction with e-learning in Jordan. The model adopted five variables from the technology acceptance model, Delone and McLean model and the social cognitive theory to predict students' satisfaction with e-learning. A sample of 386 students was utilized and an instrument with 30 items was used. Results indicated that perceived ease of use, perceived usefulness, system quality, information quality, and computer self-efficacy are major factors influencing students' satisfaction. The coefficient of determination estimated to be 0.498, and yielded a full support of all proposed hypotheses. Conclusions and future work are reported at the end of this study.
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2. Literature Review

The full and effective utilization of e-learning pushed many researchers to focus on investigating the factors influencing users' acceptance and satisfaction (Amer, 2012). Several research studies focused on different factors influencing users’ satisfaction levels and their intention to accept and use e-learning platforms. Many of these studies stressed the importance of the following: perceived ease of use, perceived usefulness, computer self-efficacy, information quality, service quality and system quality (Al-Ammari & Hamad, 2008; Almahamid & Rub, 2011; Lee et al., 2014; Qteishat et al., 2013; Tarhini et al., 2014).

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