The Globalization Competence Assessment Framework: Assessing Globalization Competences in the Information Systems Domain

The Globalization Competence Assessment Framework: Assessing Globalization Competences in the Information Systems Domain

Tiia Stén (Department of Computer Science and Information Systems, University of Jyväskylä, Jyväskylä, Finland), Jan M. Pawlowski (Department of Computer Science and Information Systems, University of Jyväskylä, Jyväskylä, Finland) and Henri Pirkkalainen (Department of Computer Science and Information Systems, University of Jyväskylä, Jyväskylä, Finland)
Copyright: © 2012 |Pages: 14
DOI: 10.4018/jksr.2012100104
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Abstract

The goal of this paper is to recommend suitable competence assessment instruments and methods for assessing globalization competence in the Information Systems domain. This is done by matching globalization competences with suitable competence assessment methods. The results of the analysis indicate that the most applicable competence assessment methods for assessing globalization competences in the Information Systems domain are written format assessments (especially essays), candidate self-reports, live interactions (especially group work), and computer simulations. The validity of the outcome is confirmed through a mixed method of document analysis and expert interviews by analyzing and evaluating the assessment methods of Finnish higher education courses in the Information Systems field. Finally, a preliminary comparison between Finnish and Japanese assessment methods is conducted.
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2. Theoretical Background

Skills and expertise in internationalization play a significant role for students and professionals of Information Systems who are working in a global environment. Several attempts at creating definitions, models and instruments for the competence required for operating in an international setting have been made throughout the past 30 years (Arasaratnam, 2006; Deardorff, 2006; Johnson, Lenartowicz, & Apud, 2006; Spitzberg, 2011; Ting-Toomey, 1999), yet a clear and universally accepted definition has not been achieved.

Ergo, what is intercultural competence? It has been suggested, that in order to be interculturally competent, one must have empathy, motivation, positive attitude toward other cultures, experience, and interaction involvement (Arasaratnam, 2006). At the same time, a definition for cross-cultural competence states that “Cross-cultural competence in international business is an individual's effectiveness in drawing upon a set of knowledge, skills, and personal attributes in order to work successfully with people from different national cultural backgrounds at home or abroad” (Johnson, Lenartowicz, & Apud, 2006). The definitions vary greatly across domains; intercultural competence in sociolinguistics, cross-cultural competence in international business and herein globalization competence in the field of Information Systems.

Furthermore, a recent study by Pawlowski and Holtkamp (2012) identified seven categories of key competences for working in international IT projects:

  • Generic competences;

  • IS competences;

  • ICT competences;

  • Project management and leadership competences;

  • Collaboration and knowledge management competences;

  • Communication competences;

  • Intercultural competences.

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