Measurement of Grid Mobile Commerce Process Based on Users

Introduction

SAP (Ruo, 2013) released the latest survey data last week shows that more than 98% of consumers would love to carry out more mobile interaction with Banks, telecommunication industry, retailers, public undertaking unit and other enterprises. 67% of Chinese consumers who purchase by their mobile devices expect to receive more mobile shopping experience. Meanwhile, Chinese mobile transaction has tremendous potential. How to optimize the mobile commerce process to make business activities launch better has become an increasingly important question. For researches on mobile commerce process, Yang et al. (2009), Liu et al. (2009) studies a certain node of mobile commerce process, Samanta et al. (2010), Tian and Yan (2013) focus to put forward to a system model related to services or safety. Pousttchi and Habermann (2009) use case study research to examine organizational and process changes through M-BPR along with the resulting benefits. This paper will study optimized commerce process from users’ experience point of view though several participants are involved.

Grid management (Chang & Liao, 2012), stemmed from grid computing is a newly arisen management mode of modern grid system which realizes information integration, operation synergies, resource sharing. In recent years, grid management obtains good application effects in some areas-city management, electronic research, e-commerce, e-government and other aspects. Grid applied in mobile commerce can also provide much attractive solutions on overall optimization, resource sharing, efficient management and other issues in mobile commerce process.

With the continuous development of humanistic ideas, as well as the rapid growth of science and technology, more and more products not only focus on its quality, but start to pay more attention to user’s experience. Chang et al. (2014) carries out analysis and optimization of mobile business process by adopting ASME to improve user’s experience. Measure theories and methods for website measurement gradually evolve into placing greater emphasis on user’s subjective experience instead of bias toward technology than before (Yu, 2009). Guo et al. (2013) analyzes how to achieve the status of ESS with the effect of various factors on consumer trust. Lin et al. (2014) studies the evolution of customer trust. The advance of measure theory is to realize the direct quantitative measurement of management, control and operation convenience from user’s experience. It can also be applied to the measurement of e-commerce website (Yu, 2009), e-government process (Chi & Wang, 2007), WEOU, ease of search (Zhang, 2011) and production usability (Song, 2012), but basically, there is no measurement research on mobile commerce process.

This paper will construct grid mobile commerce process based on measure theory from perspective of process reengineering to solve traditional mobile commerce process problems, by using DIT theory and model to measure six representative mobile commerce processes from user's perspective, by comparison and analysis of indicators' and total DIT, some proposals are offered for mobile commerce website improvement and process optimization. By measuring and comparing the traditional mobile commerce process and grid mobile commerce process two results have been deduced. It is confirmed that grid management idea optimizes conventional mobile commerce process.