Measuring e-Commerce Technology Enabled Business Value: An Exploratory Research

Measuring e-Commerce Technology Enabled Business Value: An Exploratory Research

M. Adam Mahmood, Leopoldo Gemoets, Laura L. Hall, Francisco J. López, Ritesh Mariadas
Copyright: © 2008 |Pages: 21
DOI: 10.4018/jebr.2008040104
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Abstract

While a plethora of anecdotal evidence exists, there is little empirical evidence on the value-creating potential of e-commerce technologies. The present research investigates whether firms using e-commerce technologies are successful in generating business value and, if so, what e-commerce drivers determine success and how to best use these drivers. This work shows how diffusion theory can be used to analyze the wide-spread utilization of e-commerce technologies and how they create business value. It presents an exploratory model of e-commerce business value grounded in information technology (IT) business value and productivity literature. We use a sample from more than 550 company executives, identified as innovative and successful users of IT.

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