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Moving from E-Government to T-Government: A Study of Process Reengineering Challenges in a UK Local Authority Context

Moving from E-Government to T-Government: A Study of Process Reengineering Challenges in a UK Local Authority Context

Vishanth Weerakkody (Brunel University, UK) and Gurjit Dhillon (Brunel University, UK)
Copyright: © 2008 |Pages: 16
DOI: 10.4018/jegr.2008100101
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Abstract

The UK government is striving towards a vision for government-wide transformation, in which local authorities and central government departments are endeavouring to work with each other to deliver better services to citizens via a one-stop-shop environment for all services under the guise of electronic government (e-government). Having successfully e-enabled customer facing processes, the UK government is now working towards reengineering and e-enabling back office processes and information systems to facilitate more joined-up and citizen centric e-government services; these efforts are referred to as the transformational stage of e-government or T-Government. This paper seeks to explore what T-Government means to local authorities in the UK and what process related challenges have to be overcome to successfully implement transformational change in local government.

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