MLA
Warrington, Patricia T.,et al. "Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM." IJEBR 3.2 (2007): 57-69. Web. 19 Jan. 2021. doi:10.4018/jebr.2007040105
APA
Warrington, P. T., Gangstad, E., Feinberg, R., & de Ruyter, K. (2007). Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM. International Journal of E-Business Research (IJEBR), 3(2), 57-69. doi:10.4018/jebr.2007040105
Chicago
Warrington, Patricia T. and Elizabeth Gangstad, Richard Feinberg, and Ko de Ruyter. "Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM," International Journal of E-Business Research (IJEBR) 3 (2007): 2, accessed (January 19, 2021), doi:10.4018/jebr.2007040105
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