MLA
Warrington, Patricia T., et al. "Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM." IJEBR vol.3, no.2 2007: pp.57-69. http://doi.org/10.4018/jebr.2007040105
APA
Warrington, P. T., Gangstad, E., Feinberg, R., & de Ruyter, K. (2007). Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM. International Journal of E-Business Research (IJEBR), 3(2), 57-69. http://doi.org/10.4018/jebr.2007040105
Chicago
Warrington, Patricia T., et al. "Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM," International Journal of E-Business Research (IJEBR) 3, no.2: 57-69. http://doi.org/10.4018/jebr.2007040105
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