TOMP is intended for knowledge-intensive processes (Marjanovic & Freeze, 2011), i.e., processes calling for some degree of creativity and adaptation to specific circumstances (Alvesson, 2004). What distinguishes knowledge-intensive processes from routines is that the participants are not considered as mere resources needed to carry out tasks which are not automatable; on the contrary, their involvement is required at a higher level where they may take decisions which affect the control flow.