A Notation for the Task-Oriented Modeling of Business Processes

A Notation for the Task-Oriented Modeling of Business Processes

Giorgio Bruno (Politecnico di Torino, Torino, Italy)
DOI: 10.4018/jhcitp.2012070104


Current notations for business processes are mainly technological tools and lack strong links with the ontological items, i.e., the tasks and the business entities that information systems consist of. In particular, the information flow is missing from process models and human decisions are not adequately represented. In order to overcome those drawbacks, this paper proposes a notation, called TOMP (Task-Oriented Modeling of business Processes), which considers tasks and decisions as first-class constructs in process models and provides the explicit representation of the information flow in connection with an information model. It also illustrates the structure of to-do lists, which are the major interface between the participants and their tasks.
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TOMP is intended for knowledge-intensive processes (Marjanovic & Freeze, 2011), i.e., processes calling for some degree of creativity and adaptation to specific circumstances (Alvesson, 2004). What distinguishes knowledge-intensive processes from routines is that the participants are not considered as mere resources needed to carry out tasks which are not automatable; on the contrary, their involvement is required at a higher level where they may take decisions which affect the control flow.

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