Users' Intention to Share Knowledge Using Wiki in Virtual Learning Community

Users' Intention to Share Knowledge Using Wiki in Virtual Learning Community

Hany A. Ismail (The German University in Cairo, Egypt)
DOI: 10.4018/IJICTE.2020010101

Abstract

Many educational organizations are using Wikis to enhance virtual learning to encourage knowledge sharing inside between students and instructors. Wiki is an ideal tool for the online knowledge sharing at educational organizations which help to achieve more collaborative work environment between students and instructors. However, educational organizations sometimes fail of building successful virtual community and users abound Wikis for several reasons. This research explored the use of Wikis to share knowledge in virtual learning community. A proposed conceptual framework was developed examining the UTAUT model in new context by using it to test the behavior intention to share knowledge through the Wiki technology in virtual community. A survey to postgraduate students shows that social influence, performance, and effort expectancy have impact on students' attitude to share knowledge through Wikis.
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Theoretical Background

Knowledge Sharing

Knowledge is mix of data, information, experience, values, ideas, intuition, expert insights and intelligence skills (Davenport and Prusak, 1998). There are two types of knowledge, explicit and tacit knowledge (Hamel, 1991). Tacit knowledge is what resides in people’s mind e.g. experience. Explicit knowledge exists in the form of physical material hence it can be easily captured and transmitted (Stevens et al., 2010). External Knowledge can be coded and stored in a database to be easily accessed by anyone in organization (Civi, 2000). Knowledge sharing occurs between certain group members using a form of communication in order to acquire knowledge from each other. Davenport and Prusak (1998) stated that the success of knowledge sharing depends on the successful transfer, absorb and use of the knowledge, which in turn creates positive changes in the behavior of the knowledge receiver.

According to O'Dell & Grayson (1998) knowledge management is a strategy used to help people to improve their potential and upgrade the performance of the organization by sharing knowledge among them, thus the right people can get the right knowledge at the right time (Charnkit, 2010). Gold et al. (2001) stated that KM has main four processes starts by the capture of embedded knowledge (O’Dell and Grayson, 1998). Then moving to the second step which is conversion process by moving from tacit knowledge to external knowledge by informal interaction and discussions which is called knowledge transfer (Tan, 2011). Knowledge transfer requires group cooperation to share knowledge and achieve common benefits (Syed-Ikhsan and Rowland, 2004). The third step is disseminating knowledge by making knowledge available, which is considered a very important to achieve the required benefits of this knowledge in the right time (Syed-Ikhsan and Rowland, 2004). Finally, knowledge utilization which refers to events and activities related to the application of knowledge (Tan, 2011).

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