Handbook of Research on Effective Communication, Leadership, and Conflict Resolution

Anthony H. Normore (California State University Dominguez Hills, USA & International Academy of Public safety, USA), Larry W. Long (Illinois State University, USA & International Academy of Public Safety, USA) and Mitch Javidi (North Carolina State University, USA & International Academy of Public Safety, USA)

ISBN13: 9781466699700|ISBN10: 1466699701|EISBN13: 9781466699717|DOI: 10.4018/978-1-4666-9970-0

Description

In order for an organization to thrive, it is essential to develop key strategies for interaction, leadership, and management within diverse settings. Refining these skills ultimately aids in the arbitration of any potential conflicts that may arise during intra-organizational interactions.

The Handbook of Research on Effective Communication, Leadership, and Conflict Resolution evaluates operational strategies and interpersonal skill development for the successful leadership and management of modern organizations. Highlighting various governance and interaction techniques that assist in mediating organizational controversies, this handbook of research is a vital source for professionals, leaders, managers, and human resource specialists interested in developing skills needed to efficiently communicate, collaborate, and negotiate across differences within an organization.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

Emotional Intelligence
Health Care Reform
International Negotiation and Mediation
Organizational Crises
Organizational Leadership
Organizational Learning Strategies
School Improvement
Social Networks
Virtual Team Management

Reviews and Testimonials

Editors Normore, Long, and Javidi present readers with a collection of academic and expert perspectives on communication, conflict-resolution, and contemporary leadership. The editors have organized the thirty-two contributions that make up the main body of the text in five parts devoted to communication issues for leaders and organizations, coping with conflict, improving the organization, optimizing organizational performance, and the ethics of the managerial surveillance of electronic communication by employees.

– ProtoView Reviews

Table of Contents and List of Contributors

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Author(s)/Editor(s) Biography

Anthony H. Normore holds a Ph.D from the University of Toronto and currently a Professor of Educational Leadership, and Department Chair of Graduate Education at California State University Dominguez Hills. Other leadership experiences include Chair of Special Education; Co-Chair of Teacher Education; visiting professor at Seoul National University; Director of Doctoral Programs at California Lutheran University; visiting professor at Guelph/Humber; and a graduate professor for the Summer Leadership Academy at Teachers College-Columbia University. His 30+ years of professional experiences has taken him throughout the world. His research focusses on urban school leadership development in the context of ethics and social justice in which he has authored and edited of numerous books including Inclusive practices and social justice leadership for special populations in urban settings (2015, Information Age Publishing); and Cross-cultural collaboration and leadership in modern organizations (2015, IGI Global). He has published a litany of book chapters and peer-reviewed articles in numerous leading leadership journals, and law enforcement venues. Dr. Normore was named the 2013 recipient of the Bridge People Award with the American Educational Research Association, and more recently the recipient of 2015 Donald Willower Award of Excellence in Research at Penn State University. He serves as the Chairman of the Criminal Justice Commission for Credible Leadership Development at the International Academy of Public Safety.

Larry W. Long holds a Ph.D in Communication from the University of Oklahoma and is Professor and Director Emeritus of the School of Communication at Illinois State University. Currently, he serves as Executive Director of the Criminal Justice Commission for Credible Leadership Development. Dr. Long is a retired artillery and infantry officer who completed 21 years of honorable service with the Army National Guard and is an honorary member of the U.S. Army Special Forces, Fort Bragg, North Carolina. He received numerous decorations including the Army Commendation Medal and the Oklahoma Army National Guard Commendation Medal. He has experience overseeing international programs in France and Korea and has served as visiting professor for Novancia Grande école de commerce in Paris, France. In addition, he received the honor of being named as the 1998-99 “Person of the Year” by the National Society of Accountants for his work in developing their strategic plan and process decision making systems. Dr. Long has been qualified as an expert witness in product liability litigation, particularly in the areas of warning label efficacy and research methodology. He has published over 40 books, book chapters and articles in national and international journals. He has presented over 100 research reports at national and international meetings. He has received special recognition and awards for teaching, service, and scholarship from the College of Humanities and Social Sciences at North Carolina State University, Illinois State University, Central States Communication Association, and the National Communication Association.

Mitch Javidi holds a Ph.D. from the University of Oklahoma. He is currently the founder and the president of the International Academy of Public Safety (IAPS), the Institute for Credible Leadership Development (ICLD) and the Criminal Justice Commission on Credible Leadership Development (CJCCLD). Mitch is an envisioneer with over 30 years of practical and hands-on business experience in diverse industries including but not limited to Academia, Automotive, Banking, Insurance, Government, Military, Law Enforcement, Retail, Logistics, Oil & Chemical, Pharma, Procurement, Supply Chain, and Technology. As a globally recognized leader, Mitch has trained at the Joint Special Operations Command “JSOC” and the US Army Special Operations Command “USASOC.” He was awarded the Honorary Member of the United States Army Special Operations Command in 1999 and Honorary Sheriff by the National Sheriffs Association in 2015. He served as a tenured Associate Professor at NC State University for 16 years before taking an early retirement but continues to serve as an Adjunct professor without pay at both NC State and Illinois State Universities. He is a member of the “Academy of Outstanding Teachers and Scholars” at NC State University and the Distinguished 2004 Alumni of the University of Oklahoma. Mitch has published significant number of articles and presented over 890 presentations worldwide. Mitch was the recipient of prestigious “Person of the Year” award by the National Society of Accountants ~ Senator William Victor “Bill” Roth, Jr. “Roth IRA” received the award in the following year.

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