Information Technology Governance and Service Management: Frameworks and Adaptations

Information Technology Governance and Service Management: Frameworks and Adaptations

Aileen Cater-Steel (University of Southern Queensland, Australia)
Indexed In: SCOPUS View 1 More Indices
Release Date: August, 2008|Copyright: © 2009 |Pages: 495
DOI: 10.4018/978-1-60566-008-0
ISBN13: 9781605660080|ISBN10: 1605660086|EISBN13: 9781605660097
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Description & Coverage
Description:

Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization.

Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Adaptive IT governance and service management
  • Application of IT governance framework
  • CMMI, SPICE and ISO 20000
  • CobiT
  • Comprehensive architecture rationalization and engineering
  • Corporate governance and IT governance relationship
  • Enterprise control frameworks
  • I-Fit
  • ICT governance impact
  • Improving ICT governance
  • Information technology governance literature
  • Integrated product life cycle management for software
  • Internet-based IT professional competence
  • IT governance adoption
  • IT governance case studies
  • IT governance frameworks
  • IT governance implementation
  • IT governance maturity models
  • IT governance relationship
  • IT governance-based IT strategy and management
  • IT Outsourcing
  • IT portfolio management
  • IT service management frameworks
  • IT service management implementation
  • IT service quality management
  • IT service strategy
  • ITIL implementation
  • Public sector IT audit
  • Reviews of IT governance research
  • Software development governance
Reviews and Testimonials

This book provides an in-depth view of challenges and benefits experienced by organisations in their initial adoption of the frameworks and then incorporating the subsequent revisions.

– Aileen Cater-Steel, University of South Queensland, Australia

The readership for the book includes academics, students, and practitioners in fields affected by IT in organizations.

– Book News Inc. (December 2008)
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Editor/Author Biographies
is an associate professor in information systems and chair of the IS Research Committee in the faculty of business at the University of Southern Queensland, Toowoomba, Queensland Australia. She is an executive member of USQ’s GO WEST team – a group providing support and mentoring to female students and staff in disciplines traditionally dominated by men. Dr Cater-Steel has previously published two edited books, one on IT Governance and Service Management and the other on Information Systems Research. Her work has been published in many international journals including the Communications of the ACM, Information and Software Technology, International Journal of IT Standards and Standardization Research and she has presented at many international conferences. She is the Chair of the local chapter of the Australian Computer Society. Her research interests include IT Governance, IT Service Management, e-Commerce adoption, Software Process Improvement and gender issues related to the participation of women in engineering, science and technology disciplines.
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