Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes

Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes

Susheel Chhabra (Periyar Management and Computer College, India) and Muneesh Kumar (University of Delhi, India)
Indexed In: SCOPUS View 1 More Indices
Release Date: February, 2009|Copyright: © 2009 |Pages: 338
DOI: 10.4018/978-1-60566-240-4
ISBN13: 9781605662404|ISBN10: 1605662402|EISBN13: 9781605662411
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Description & Coverage
Description:

The expectations of citizens in delivery of services by government institutions have increased over the last decade. Although, governments all over the world are involved in transforming methodologies and processes to satisfy their stakeholders, still there are problems which are causing distress and waste of valuable resources.

Integrating E-Business Models for Government Solutions: Citizen-Centric Service Oriented Methodologies and Processes provides a unique collection of essential tools and alternative e-business strategies that can be incorporated into e-government solutions. The goal is to help in evolving effective methodologies and processes and consequently provide cost effective and citizen-centric services. Useful to scholars, researchers, and academic institutions, this book will enable readers to examine current issues and promote research initiatives to improve service delivery in e-government.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Citizen-centric services for government
  • Citizens e-readiness
  • Collaborative e-government networks
  • CRM in e-government
  • E-participation in local government decision making
  • Electronic government Web site usability
  • Government transformation
  • Integrated e-business models for government solutions
  • Integrated service delivery
  • Interoperability in e-government
  • Knowledge management security requirements for e-government
  • Organizationally enabled e-government enterprise architecture
  • Security aware development of e-government systems
  • Service oriented methodologies and processes
Reviews & Statements

This book examines issues and promotes research initiatives in the area of effectiveness in e-government by suggesting integrated e-business models for government solutions, through citizen-centric service-oriented methodologies and processes.

– Susheel Chhabra, Lal Bahadur Shastri Institute of Management, India
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Editor/Author Biographies
Susheel Chhabra is Dean and Professor at Periyar Management and Computer College, New Delhi, India. He is engaged in training, research and consultancy in Human Resource Development and Management Information Systems domains. He has published books with acclaimed publishers worldwide, several research articles in international journals and holds PhD, MBA (HRM), and MCA. He has extensive experience in publication domain as Editor-in-Chief and organized several conferences, and management development programmes for senior level executives.
Muneesh Kumar is a Professor, at Department of Financial Studies, University of Delhi (India). His responsibilities include teaching banking and information systems related courses to students of Masters in Finance and Control (MFC) programme and supervising research. He has published several articles in international journals and presented papers in several international conferences. He has also authored three books and co-edited three books. He is associated with the several expert committees appointed by Government of India such as expert committee for IT projects of India Post and Market Participation Committee of Pension Fund Regulatory and Development Authority (PFRDA).
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