Knowledge Management Practice in Organizations: The View from Inside

Knowledge Management Practice in Organizations: The View from Inside

Ulla de Stricker (de Stricker Associates, Canada)
Indexed In: SCOPUS
Release Date: February, 2014|Copyright: © 2014 |Pages: 318
DOI: 10.4018/978-1-4666-5186-9
ISBN13: 9781466651869|ISBN10: 1466651865|EISBN13: 9781466651876
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Description & Coverage

Knowledge management can be a powerful tool if successfully implemented into an organizational structure. Uncovering the latest methods, tools, trends, and strategies in organizational knowledge management should be a priority for individuals working in a variety of industries.

Knowledge Management Practice in Organizations: The View from Inside brings together industry experts to discuss the realities of knowledge management work in organizations. Examining the challenges associated with operational knowledge management, this work provides insight into the day-to-day practice of knowledge management in real-life settings. Organizational leaders and professionals, librarians, students, and researchers will find this publication to be an essential tool in understanding knowledge management implementation.


The many academic areas covered in this publication include, but are not limited to:

  • Challenges in Knowledge Management
  • Knowledge Culture
  • Knowledge Management
  • Leadership in Knowledge Management
  • Operational Knowledge Management
  • Organizational Development
  • Planning for Knowledge Management
  • Social Media for Knowledge Management
Reviews and Testimonials

...Highly recommended for those who want (and need) to understand how and why knowledge management is integral to an organization’s success and what a commitment to KM requires. Readers at all levels, including non-IS/KM managers, will certainly benefit from the practical, pragmatic, and highly adaptable guidance the authors provide. This is more than a one-time read. It is the kind of book we keep on the shelf next to our desk that is reserved for the sources we refer to often.

LIS and business students will find this book of great benefit. The nitty-gritty varied insider experiences, supplemented by extensive and up-to-date literature reviews, are not typically part of the standard MLS or business curriculum. Regardless of the type of setting in which the student hopes to work, understanding the realities and value of knowledge management and how it could contribute to the mission of a prospective employer will significantly enhance their skill set.

– Dr. Toby Pearlstein, Retired, Global Director of Information Services, Bain & Company, Inc.

The strength of this book lies with its practical nature and real-life examples provided throughout. The contributing authors are all qualified to address their subjects, and they do so eloquently. Each connects basic knowledge management (KM) concepts to an aspect of KM activity and places it in the larger context of an organization.

Highly Recommended for anyone, but the target audience is really the librarian/information manager. There are so many KM books available now, but some are geared more toward middle and senior management, others toward teams. This is a niche that can help the special librarian understand what he/she has to contribute to KM.

– Barbie E. Keiser, Information Resources Management (IRM) Consultant, Washington D.C.

The value of Knowledge Management Practice lies in the broad overview it provides of the issues, challenges, pitfalls, and successes in managing corporate knowledge, as well as its presentation of cases, methods and scenarios that illustrate the soft skills, management issues, and processes that are necessary for knowledge management to work. [...] Knowledge Management Practice should be read by any information professional who has an interest in knowledge management. As well, the book should be on recommended reading lists within graduate programs in information science.

– Crystal Sharp, CD Sharp Information Systems, Ltd., AIIP Connections, Vol. 28 (1)

There is much written about KM, but jam-packed, practical wisdom both on the pedagogical and real world levels, sets this book apart from other KM works out there. Whether you are new to KM or experienced in the field, this book is your guide to getting it right. It is for clients of KM consultants, consultants themselves, and organizational KM teams, leaders and practitioners.

– Deb Hunt, Principal of Information Edge

Highly recommended for senior managers seeking to leverage the organizational capabilities in the area and to apply the tools and techniques to their own context. The target readership is thus both academics and senior students in IT, KM and business as well as managers and board members of global and domestic businesses.

– Dr. Tom Cockburn, The Leadership Alliance, New Zealand

A key takeaway is that effective use of knowledge, however that is accomplished, is crucial for the ongoing success of an organization. But there are lots of moving parts and considerations for practitioners, managers, and leaders. The chapters describe a complex ecosystem of internal organization members and databases, documents, stakeholders, customers and potential customers, and various communities of practice.

Who is best placed now and in the future to take a leadership position for the capture, storage, use and reuse of knowledge in organizations? How do you develop the most comprehensive overview and outlook of what is possible, useful and even transformative? This book goes a long way toward answering these difficult questions.

– Bruce Rosenstein, author and Managing Editor of Leader to Leader

The 11 chapters in this volume address the application of knowledge management to decision making, planning, and other aspects of organizations. Information and other professionals working at organizations in Canada and the US discuss challenges to knowledge management and organizational culture, conducting knowledge management assessments, the use of communities and social media as tools, the role of enterprise social network tools, learning in organizations, fostering conversations for knowledge management, leveraging external consulting expertise, and leadership.

– ProtoView Book Abstracts (formerly Book News, Inc.)
Table of Contents
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Editor/Author Biographies
Ulla de Stricker has experience in the information industry and in information related operations since 1977 and focuses in her consulting engagements on strategic planning for an organization's information and knowledge management policies, practices, and delivery mechanisms (including, where relevant, specialized information/knowledge centers). Frequently, engagements involve modernizing existing information operations or developing strategic plans for new information services and relationships tuned to the practices of today's intellectual workers. In consulting practice since late 1992, Ms. de Stricker has built a strong track record executing numerous information audits and needs assessment studies and recommending approaches for dealing with information services and knowledge management challenges. Prior to 1992, she held senior positions in the information industry in customer facing and product development roles. Ms. de Stricker is known for her simultaneously visionary and practical approach to her clients' challenges and development projects and for her special attention to the impact of corporate culture and extrinsic pressures on the actual day to day practices of knowledge workers. A particular area of professional concern is the considerable challenge of capture, protection, and availability of intellectual capital. In many projects, she identifies for clients new opportunities for establishing practices and reward mechanisms to foster a knowledge friendly culture supporting innovation and leverage of learning. Ms. de Stricker is a popular speaker and workshop leader frequently appearing at information management related conferences, and she contributes regularly to information industry journals. In 2009, she received the Association of Independent Information Professionals' Sue Rugge Memorial Award for her support to colleagues. Active in professional associations for decades, Ms. de Stricker served (2011-2013) on the Board of Directors of SLA, an international association of information professionals. She is the author of three career oriented books: The Information and Knowledge Professional's Career Handbook: Define and Create Your Success with Jill Hurst-Wahl (Chandos Publishing, 2011); Business Cases for Info Pros: Here's Why, Here's How (Information Today, 2008); Is Consulting for You? (American Library Association, 2007)
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