Leveraging Digital Innovation for Governance, Public Administration, and Citizen Services: Emerging Research and Opportunities

Leveraging Digital Innovation for Governance, Public Administration, and Citizen Services: Emerging Research and Opportunities

Nidhi Vij Mali (University of Mississippi, USA)
Projected Release Date: August, 2019|Copyright: © 2020 |Pages: 220
ISBN13: 9781522554127|ISBN10: 1522554122|EISBN13: 9781522554134|DOI: 10.4018/978-1-5225-5412-7

Description

Digital innovations are often non-linear, non-incremental, and perhaps at times, disruptive processes that have transformed private as well as public service delivery. The rise of digitization has not only overhauled the governance system and enabled greater government-citizen engagement but has also revolutionized public administration. For public organizations to thrive, it is imperative to understand the challenges and applications that digitization can create for the development, deployment, and management of public service processes.

Leveraging Digital Innovation for Governance, Public Administration, and Citizen Services: Emerging Research and Opportunities is a comprehensive research book that combines theory and practice, reflecting on public administrative governance and citizen engagement implications of digital innovations and strategies, and how and when they can make a difference in the area of digital application in public administration. Highlighting topics such as e-government, electronic payments, and text mining, this publication is ideal for public administrators, policymakers, government officials, executives, administrators, researchers, academicians, and practitioners in the fields of computer science, information technology, citizen engagement, public management, and governance.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • Digital Divide
  • E-Government
  • E-Participation
  • Economic Development
  • Electronic Payment
  • Inclusive Growth
  • Management
  • Netnographic Analysis
  • Technology Adoption
  • Text Mining

Table of Contents and List of Contributors

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