Management Engineering for Effective Healthcare Delivery: Principles and Applications

Management Engineering for Effective Healthcare Delivery: Principles and Applications

Alexander Kolker (Children's Hospital of Wisconsin, USA) and Pierce Story (GE Healthcare, USA)
Indexed In: SCOPUS
Release Date: July, 2011|Copyright: © 2012 |Pages: 512
DOI: 10.4018/978-1-60960-872-9
ISBN13: 9781609608729|ISBN10: 1609608720|EISBN13: 9781609608736
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Description & Coverage

Due to massive technological and medical advances in the life sciences (molecular genetics, biology, biochemistry, etc.), modern medicine is increasingly effective in treating individual patients, but little technological advancement has focused on advancing the healthcare infrastructure.

Management Engineering for Effective Healthcare Delivery: Principles and Applications illustrates the power of management engineering for quantitative managerial decision-making in healthcare settings. This understanding makes it possible, in turn, to predict performance and/or real resource requirements, allowing decision-makers to be truly proactive rather than reactive. The distinct feature of this book is that it provides international exposure to this challenging area.


The many academic areas covered in this publication include, but are not limited to:

  • Dynamic Capacity Management in a Hospital Setting
  • EHR and EMR
  • Healthcare Management Engineering
  • Intensive Care Unit Operational Modeling and Analysis
  • Outlier Management
  • Patient Flow
  • Probabilistic Resource Optimization
  • Radio Frequency Identification
  • Simulation Modeling of Healthcare Delivery
  • Stakeholder Dissonance in Healthcare Delivery
Reviews and Testimonials

Dr. Kolker and Mr. Story are to be congratulated for bringing this text to those working in healthcare at this time, when–as never before–the potential for our nation's people to have accessible to them needed healthcare services, depends on the degree to which all those working in the healthcare system can expeditiously and successfully abandon their disciplinary silos and traditional modes of thinking to embrace and actualize a team-based approach to facing and overcoming the ills of our system.

– Joseph A. Fortuna, MD. CEO of Prism, MI, USA and Chair of the Healthcare Division of the American Society for Quality

This book can serve as the basis for both formal and informal education demonstrating a wide area of topics for the application of healthcare management engineering methodology.

– Ernest Lee Yoder, MD, PhD. Professor and Founding Dean, Central Michigan University College of Medicine.
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Editor/Author Biographies
Alexander Kolker is currently an Outcomes Operations Project Manager in Children’s Hospital and Health System, Milwaukee, Wisconsin. He has extensive practical expertise in quantitative methods for healthcare management, such as hospital capacity expansion planning, system-wide patient flow optimization, staffing planning, forecasting trends, and market expansion analysis. He widely applies process simulation and other advanced analytical and computer methodologies to analyze different scenarios for allocation resources that result in the most efficient operational hospital management solutions. He actively publishes in peer-reviewed journals, edits books, and speaks at the national conferences in the area of management engineering and system and process improvement in healthcare settings. He serves on the review boards of Healthcare Management Science and Journal of Medical Systems. Previously he has worked for Froedtert Memorial Lutheran Hospital, and for General Electric Co, GE Healthcare, as a simulation specialist, and reliability engineer. He can be reached at
Pierce Story is a Senior Consulting Manager for the Care Design group, part of GE Healthcare’s Performance Solutions division. He works with a team of clinical experts, process and systems engineers, and simulationists to provide dynamic facility and operations optimization, capacity analysis, and staffing algorithms to new and existing facilities. Pierce has been engaged in healthcare process simulation development and deployment for over eleven years, and has worked in the healthcare industry for over twenty. Pierce is a Diplomate-level member and Past President of the Society for Health Systems (SHS), a current Board member for the Healthcare Division of the American Society for Quality (ASQ), and a member of HIMSS and IIE. His is author of the new book, Dynamic Capacity Management for Hospitals, (to be published in Oct. 2010 by Productivity Press) and is co-author of the book Management Engineering Principles for Effective Healthcare Delivery: Principles and Applications. He has written numerous articles for healthcare and engineering journals including Quality Progress and the Journal of Industrial Engineering. He has also spoken at over twenty healthcare conferences, including the ACHE Annual Congress. Pierce earned a Master’s Degree in Health Policy and Management from the University of Southern Maine. His passions include bringing engineering principles, tools, and concepts to the everyday management of hospital capacity and care delivery, and developing viable solutions to the challenges of reducing the total cost of the provision of American healthcare. Pierce understands the issues facing the future of the US healthcare systems, and believes strongly that GE is in a unique position to help make it financially viable, clinically safe, and openly accessible. Pierce currently resides in Wells, ME, where he is an active member of his local Baptist church, and enjoys fly-fishing, riding his 1988 Harley Davidson, and growing championship roses.
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Editorial Review Board
  • Scott Baird, ProcessModel, Inc, USA
  • Joseph Fortuna, ASQ Healthcare Division, USA
  • Brian Stockhoff, Juran Institute, Healthcare, USA
  • Bee-Hoon Heng, NHG, Singapore
  • Stephen Mayfield, American Hospital Association (AHA), USA
  • John Templin, Templin Management Associates, Inc., USA