Few would deny that human factors - errors, ignorance, failure to instruct or otherwise communicate, turf control, nonparticipation - are at the root of many office technology crises. These collected essays read a bit formerly but provide in-depth studies into the 'human side' of technology. They can help IT directors and firm administrators understand the dynamics they need to be aware of in order to ensure smooth operations"
– Don Harmon, The Lawyer’s PC, Volume 20, Number 1, October 1, 2002
In this text, the contributors examine the impact of the increasing use of technology in organizations on people, an din doing so inevitably look also at process. This book provides a nice overview of the issues that surround the maturing of the use of technology in organizations. The book is very readable.
– Patricia Zomoya, Assistant Professor, Chicago State University, USA