Organizational and End-User Interactions: New Explorations

Organizational and End-User Interactions: New Explorations

Steve Clarke (University of Hull Business School, UK) and Ashish Dwivedi (The University of Hull, UK)
Release Date: April, 2011|Copyright: © 2011 |Pages: 482
ISBN13: 9781609605773|ISBN10: 1609605772|EISBN13: 9781609605780|DOI: 10.4018/978-1-60960-577-3


As technology continues to advance so does the need for understanding how this will affect us. We, as the users are subject to actions which bring into conflict the needs and characteristics of human actors, the demands of technology, and the wealth of research in End-User Interactions (EUC).

Organizational and End-User Interactions: New Explorations provides a comprehensive look at studies that show a significant contribution in EUC by relating organizational and end user computing to organizational and end user performance and productivity, strategic and competitive advantage, and electronic commerce. This book touches on possible future directions of ECU, and why they are viewed as important for the future. The body of knowledge in this topic area continues to grow and with it comes a fertile ground for future exploration in the EUC domain.

Topics Covered

The many academic areas covered in this publication include, but are not limited to:

  • OEUC affects of organizational strategic and competitive advantage
  • OEUC controls for security and privacy
  • OEUC Hardware and Software
  • OEUC Management
  • OEUC privacy, security, and copyright issues
  • OEUC Productivity and Performance
  • OEUC Relation to Information Resources Management
  • OEUC Risk Factors
  • OEUC Satisfaction
  • OEUC Supports and Training

Table of Contents and List of Contributors

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Author(s)/Editor(s) Biography

Steve Clarke, Ph.D.received a BSc in Economics from The University of Kingston Upon Hull, an MBA from the University of Luton, and a PhD in human centred approaches to information systems development from Brunel University (UK). He is a professor of Information Systems in the University of Hull Business School (UK). He has extensive experience in management systems and information systems consultancy and research, focusing primarily on the identification and satisfaction of user needs and issues connected with knowledge management. His research interests include: social theory and information systems practice; strategic planning; and the impact of user involvement in the development of management systems. Professor Clarke is the co-editor of two books, Socio-Technical and Human Cognition Elements of Information Systems, 2003 published by Idea Group Publishing, and Beyond Knowledge Management, 2004 published by Idea Group Publishing.
Ashish Dwivedi is the Deputy Director of the Centre for Systems Studies at Hull University Business School, UK. Previously, he was the Deputy Graduate Research Director at Hull University Business School, and was also associated with the management of the high-tech Management Learning Laboratory. His primary research interests are in knowledge management (in which he obtained his PhD), supply chain management, healthcare management and information, and communication technologies. He has published 4 books, and over 50 journal and conference papers. He has served as an Invited reviewer and Guest Editor for several journals, including the IEEE Transactions on Information Technology in Biomedicine.