Strategic Knowledge Management in Multinational Organizations

Strategic Knowledge Management in Multinational Organizations

Kevin O'Sullivan (New York Institute of Technology, USA)
Indexed In: SCOPUS View 1 More Indices
Release Date: August, 2007|Copyright: © 2008 |Pages: 428
DOI: 10.4018/978-1-59904-630-3
ISBN13: 9781599046303|ISBN10: 159904630X|EISBN13: 9781599046327
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Description & Coverage

Knowledge management (KM) has been implemented in many organizations with impressive success; however, many KM initiatives fail due to a lack of understanding of operational complexities. For multinational organizations, the level of complexity increases many times over.

Strategic Knowledge Management in Multinational Organizations presents a comprehensive set of investigations of a wide range of environmental factors, both internal and external, that contribute to the key challenge of complexity in KM. These factors include culture, technology, communications, infrastructure, and learning and leadership structures. With its inclusive coverage of the salient issues, this reference publication provides libraries with a single source for the defining research on KM in multinational contexts.


The many academic areas covered in this publication include, but are not limited to:

  • Commitment Based Value Networks
  • CRM Practices
  • Cultural and Political Perspectives
  • Culture in knowledge management
  • Customer-Focused Multinational Organizations
  • Distributed Organizational Structures
  • Global CRM Strategy
  • HRM Practices
  • Intellectual Capital Statements
  • Knowledge Creation
  • Knowledge Diversity
  • Knowledge Management Systems
  • Knowledge Management Tools
  • Knowledge Sharing
  • Knowledge Transfer
  • Matrix Multinational Organizations
  • Multinational Companies
  • Organizational Learning Process
  • Organizational LOE
  • Research Joint Ventures
  • Roles of Management and Leadership
  • Standardization Best Practices
  • Strategic Knowledge Management
  • Technology Trends
Reviews and Testimonials

This book is designed to enlighten the reader and demonstrate that not only is knowledge management desirable in the multinational setting, it is all but required.

– Kevin O’Sullivan, New York Institute of Technology, USA

The target audiences are practitioners, researchers, and students, claiming that multinational organizations are multi-market and thus applicable to many readers.

– Journal of Operational Research Society (2009)
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Editor/Author Biographies
Kevin J. O’Sullivan is an associate professor of management specializing in knowledge management and information systems at New York Institute of Technology. He also holds the posts of Associate Dean and Chair of the Management and Marketing Department. He has over 16 years of experience IT and KM experience in multinational firms and consulting both in the private and public sector in American, Middle Eastern, European and Far Eastern cultures. Dr. O’Sullivan has delivered professional seminars to global Fortune 100 organizations on subjects such as global collaboration, knowledge management, information security and multinational information systems. His research interests include knowledge management, intellectual capital, security and information visualization. He has been published in journals such as the Journal of Knowledge Management, the Journal of Information and Knowledge Management and the International Journal of Knowledge Management among others and has published many book chapters, books, proceedings and papers as well as presenting at and chairing international academic conferences.
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