Utilizing Smart Technology and AI in Hybrid Tourism and Hospitality

Utilizing Smart Technology and AI in Hybrid Tourism and Hospitality

Release Date: March, 2024|Copyright: © 2024 |Pages: 367
DOI: 10.4018/979-8-3693-1978-9
ISBN13: 9798369319789|ISBN13 Softcover: 9798369348314|EISBN13: 9798369319796
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Description & Coverage
Description:

In an era where technology and hospitality converge, the models of travel and lodging are undergoing a transformative shift known as hybrid hospitality. As modern travelers' expectations evolve and digital transformation becomes a cornerstone across industries, the infusion of technology into hospitality is not merely an option but an imperative. A comprehensive resource is needed to explore the compelling forces driving the demand for enhanced technological capabilities within hybrid hospitality, specifically focusing on artificial intelligence (AI).

Utilizing Smart Technology and AI in Hybrid Tourism and Hospitality delves into various themes integral to this investigation, from delivering personalized experiences to ensuring productivity and security in global hospitality. It directs attention to the infinite business opportunities unfolding worldwide and technology's profound impact on the tourism sector. Embark on a journey through the pages of this comprehensive guide to understand why the seamless integration of technology is preferable and an essential foundation for elevating guest satisfaction and reshaping the global hospitality.

This book explores current state-of-the-art in commercial endeavors within hybrid hospitality. It unveils the limitless potential for innovation in the hospitality sector, including personalization amplification, contactless experience enhancement, real-time communication facilitation, operational efficiency optimization, staff empowerment and training through technology, sustainability integration, and guest feedback utilization for continuous improvement. Moreover, it underscores the role of AI as a catalyst, demonstrating that the synergy between hospitality and technology can forge a path of suitability and collaboration.

Coverage:

The many academic areas covered in this publication include, but are not limited to:

  • Artificial Intelligence Integration in Hospitality
  • Artificial Intelligence Powered Marketing
  • Commercial Tourism Perspectives
  • Contactless Guest Experiences
  • Digital Transformation of the Hospitality Industry
  • Future of Hybrid Hotels
  • Guest Personalization
  • Hybrid Hospitality
  • Operational Efficiency
  • Remote Work in Hospitality
  • Smart Technology
  • Social Spaces in Hospitality
  • Sustainability in Hospitality
  • Technology Impacts in Tourism
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Editor/Author Biographies
Sanjeev Kumar is an accomplished expert in Food and Beverage. He currently holds the positions of Professor at the Lovely Professional University, Punjab, India. With over a decade of experience in the field, food Service Industry, his research focuses on Alcoholic beverages, Event management and Sustainable Management Practices, Metaverse and Artificial Intelligence. He has published more than 35 research papers, articles and chapters in Scopus Indexed, UGC Approved and peer reviewed Journals and books. Dr. Sanjeev Kumar participated and acted as resource person in various National and International conferences, seminars, research workshops and industry talks and his work has been widely cited.
Mohammad Badruddoza Talukder is an Associate Professor, College of Tourism and Hospitality Management, International University of Business Agriculture and Technology, Dhaka, Bangladesh. He has been teaching various courses in the Department of Tourism and Hospitality at various universities in Bangladesh since 2009. His research areas include tourism management, hotel management, hospitality management, food and beverage management, and accommodation management, where he has published research papers in well-known journals in Bangladesh and abroad. Mr. Talukder is one of the executive members of the Tourism Educators Association of Bangladesh. He has led training and counseling for various hospitality organizations in Bangladesh. As an administrator, Mr. Talukder served as a debate advisor at the University coordinator for courses and exams in the Department of Tourism and Hotel Management. He has experience as a manager in various business-class hotels in Bangladesh. He is one of the certified trainers for the food and beverage service department of the SIEP project from Bangladesh. He became an honorary facilitator at Bangladesh Tourism Board's Bangabandhu International Tourism and Hospitality Training Institute.

Ana Pego holds a Ph.D. in Geography and Territorial Planning (Universidade Nova de Lisboa, Portugal), an MBA (Open University, Portugal) and a BSC in Economics (Universidade de Évora, Portugal). She is an integrated researcher at CICS Nova- Research Center in Social Sciences; in her research, she focuses on the circular economy, offshore energy, smart cities and tourism. She is a coordinator of five European projects as Erasmus and Horizon Europe. She is an author of several articles about offshore energy clusters, tourism, and the circular economy. She also collaborates with Open University in Macroeconomics and Business Management classes.

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